De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 2,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.
Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.
Position Summary:
The SOS Operations Coordinator is responsible for leading and maintaining uninterrupted flow through the SOS manufacturing process starting with quotation and procurement through final production completion and delivery coordination.
This role provides operational leadership across estimating, procurement, planning, programming, tooling, production, quality, and materials functions to ensure priority work progresses efficiently through the organization with minimal interruption or delay.
The position is responsible for coordinating manufacturing readiness, resolving operational constraints, supporting customer and program priorities, and maintaining real-time production visibility through ERP/MRP systems.
The SOS Operations Coordinator also oversees account management activities related to Dash 8 aftermarket and internal program support to ensure alignment between customer requirements, operational priorities, and manufacturing execution.
Key Responsibilities:Operational Flow Management:
- Lead and coordinate uninterrupted SOS workflow across all operational departments
- Identify and remove manufacturing constraints impacting throughput, delivery, or production continuity
- Coordinate priorities between production, planning, procurement, tooling, quality, programming, and materials
- Ensure manufacturing readiness prior to production release
ERP/MRP & System Control:
- Maintain accurate production visibility and transaction integrity within ERP/MRP systems
- Monitor job status, shortages, routing accuracy, and production priorities
- Support operational decision-making through production analysis and reporting
Procurement & Estimating Support:
- Coordinate critical material shortages and procurement priorities
- Support estimating review and manufacturing feasibility assessments
- Ensure alignment between quoted requirements and operational capability
Customer & Program Coordination:
- Support operational alignment for Dash 8 aftermarket and internal program requirements
- Coordinate customer priority communication and escalation activities
- Ensure program requirements are effectively translated into operational execution
Additional Responsibilities:
- Support cross-functional collaboration and operational accountability throughout the organization
- Drive continuous improvement initiatives focused on lead time reduction, throughput improvement, and process reliability
Qualifications & Experience:
- Post-secondary education in Operations Management, Manufacturing, Supply Chain, Engineering, Business, or a related field is preferred
- Minimum 5 years of progressive experience in a manufacturing, aerospace, or operations environment
- Demonstrated experience coordinating cross-functional manufacturing operations including planning, procurement, production, quality, and materials
- Experience working within an ERP/MRP-driven manufacturing environment, with strong understanding of production transactions, routings, scheduling, and inventory control
- Experience supporting customer programs, aftermarket operations, or complex manufacturing projects in a high-priority production environment
- Strong understanding of manufacturing workflows, production readiness, and operational constraint management
- Knowledge of aerospace manufacturing processes, quality systems, and regulatory requirements is considered an asset
- Strong analytical, organizational, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment
- Excellent communication and interpersonal skills with the ability to coordinate effectively across multiple departments and customer groups
- Proficient in Microsoft Office applications and manufacturing reporting systems
Why work at De Havilland?
De Havilland Canada is a Canadian-owned and operated aircraft manufacturer dedicated to providing rewarding opportunities in a diverse and welcoming workplace.
- Work with a team that makes a true difference in the world-making it possible for people to travel around the globe efficiently, comfortably and safely.
- We’ve manufactured over 5,600 aircraft including the most advanced turboprop in the air today. Our experience and expertise in constructing the highest performing aircraft in the industry is second to none.
- Our state-of-the-art manufacturing facilities are dynamic workplaces led by teams that support and encourage all employees.
- With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.
In addition to plenty of opportunities for career growth in a stimulating work environment, De Havilland Canada offers:
- Competitive wages
- Paid vacation
- Extended health benefits (medical, dental, vision, paramedical)
- Life insurance
- RRSP/DPSP Plan
- Employee and family assistance program
At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.
