We are currently recruiting for a Medical Office Assistant
Employment: Full-time permanent
Schedule: Days and Evenings (must be willing to work some evenings until 7:30pm), some weekends may be required
FTE: 1.0
Location: Multi-site: This position will be located primarily at new clinic and/or drop-down clinic spaces based in East Mississauga (in development). The position will also occasionally work out of CarePoint Health’s main clinic location at CarePoint Health – 2695 North Sheridan Way, Suite 120, Mississauga, ON
Salary: $48,128.43-$56,622 and a comprehensive benefits package
Who we are?
CarePoint Health (CPH) is an integrated primary care hub consisting of a team of 85 community affiliated physicians and allied health professionals working together to improve the health and wellness of the Mississauga communities.
CPH’s mission is to improve health outcomes for our community through partnerships in a culture of innovation. Our goals are to are to increase patient satisfaction, improve provider work life, improve population health, and reduce health care costs.
At CPH we support patients by connecting them to a coordinated, comprehensive team of health care professionals upon whom they can rely on and work with to achieve their personal health goals. The interprofessional team collaboratively delivers holistic care by addressing patients’ physical health, mental health and social determinants of health.
CPH is also the Network Lead Organization for the Ontario Structured Psychotherapy (OSP) Program in Brampton, Halton and Mississauga. OSP offers adults (18+) in Ontario free, short-term, evidence-based cognitive-behavioural therapy and related services for depression, anxiety, and anxiety-related conditions.
What is this role?
We are seeking a friendly, compassionate, and organized Medical Office Assistant to join our growing healthcare team. In this role, you will work at the front desk or booking desk of our medical office and provide assistance to our patients and other visitors as well as support clerical and administrative functions. You will be responsible for corresponding with patients, coordinating patient referrals, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.
Responsibilities:
Reporting to the Office Manager your key responsibilities would include:
- Communicate with patients by phone or email about the program(s) to provide information about the program(s) and answer questions if they are unsure about whether it will meet their needs.
- Review referral information for completeness and complete required data elements.
- Communicate with service providers as needed to support successful connection of community clients to CPH’s programs and services.
- Greet patients, vendors, and other visitors to our office
- Answer patient questions and provide assistance and directions when necessary
- Field all phone calls that arrive using our general office number
- Respond to emails that arrive using our general office email address
- Utilize our medical office software to schedule new and follow-up appointments for our patients
- Register new patients and update necessary records
- Direct patient connections to appropriate team members
- Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
- Process bills, invoices, and patient payments in office
- Maintain confidentiality of all patient records
- Manage inventory of necessary office supplies and coordinate reordering
- Ensure that the waiting room environment remains quiet, calm, and welcoming
- Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner
Qualifications:
The right individual would have:
- Community College Diploma or high school diploma with sufficient equivalent work experience
- Completion of a certificate program preferred
- 3+ years of experience working as a medical clerical assistant in a relevant role
- Friendly and compassionate disposition
- Excellent organizational and time management skills
- Strong interpersonal communication skills
- Ability to work independently or as part of a team
- Dedication to maintaining confidentiality of all patient records
- Expertise in EMR use and Microsoft Office Suite
- A satisfactory and current Criminal Background and Vulnerable Sector Screening and proof of immunization required
- Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code
Why CarePoint Health?
- Excellent benefits package and pension plan (HOOPP)
- Professional development days and allowance to support ongoing learning.
- Innovative, collaborative, and supportive team environment
- Work culture that promotes work-life balance and life-long learning
- A community of healthcare and administrative professionals within the team
- Opportunities for collaboration and leadership and innovative projects
- Located in Mississauga just off the QEW at Winston Churchill and a 30-minute drive to Toronto.
At CPH we are developing and implementing a new model of primary care for the future. Being part of CPH means that you will have the opportunity to contribute to building a patient centered, partnership based and innovative model of care.
Are you ready to join an extraordinary team and do the best work of your life?
CarePoint Health offers employees an excellent benefits package and pension plan (HOOPP). Compensation for the role will be aligned with candidate’s skills and experience and within the budget of CPH.
Are you ready to join an extraordinary team and do the best work of your life?
Interested candidates are invited to submit their application through Indeed.
Please note, only those candidates selected for an interview will be contacted.
CarePoint Health is committed to equity, diversity, and inclusion in the workplace. We value the diverse backgrounds and lived experiences of our community and strive to build a team that reflects the communities we serve. We strongly encourage applications from all qualified individuals, including Indigenous Peoples, Black and other racialized persons, members of visible minorities, persons with disabilities, and those who identify as 2SLGBTQIA+. We will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities. Applicants need to make their accommodation needs known when contacted.
www.carepointhealth.ca
Job Types: Full-time, Permanent
Contract length: 18 months
Pay: $48,128.43-$56,622.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Mississauga, ON L5K 2N6: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
Application question(s):
- What is your expected salary?
Education:
Experience:
- Medical office: 2 years (required)
Location:
- Mississauga, ON L5K 2N6 (preferred)
Work Location: In person
