Service coordinator\/scheduling\/dispatching Jobs

Bilingual Service Coordinator - FR/EN
Convergint Technologies Ltd —Laval, QC
- On call
- Bilingual
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Dental care
Quick apply
Operations Coordinator
Rockcliffe Flying Club (1961) —Ottawa, ON
- From $18.15 an hour
- Weekends as needed
- Bilingual
- Basic math
- English
- Store discount
- Flexible schedule
Quick apply
2d
Logistics Manager, Canada East
Superior Propane —Cambridge, ON
- $82,300–$102,800 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Employee assistance program
Quick apply
Dispatch Manager
All Canadian Janitorial —Calgary, AB
- $45,539.61–$75,924.72 a year
- Weekends as needed
- Management
- Customer service
- Microsoft Office
- Dental care
Quick apply
6d
Logistics Coordinator (Summer Student)
Gitxsan Safety Services Inc —Hazelton, BC
- $20 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Office Administrator
City Helpers Inc. —Halifax, NS
- $17–$20 an hour
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
8d
Logistic Coordinator (Mandarin Speaking)
CTS Global Logistics (Canada) Inc —North York, ON
- From $45,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Quick apply
6d
LRT Operations Coordinator - T&C Construction Phase
COLAS CANADA INC. —Edmonton, AB
- Temporary
- Microsoft Office
- No university degree
- Organizational skills
LRT Operations Coordinator - T&C Construction Phase
COLAS —Edmonton, AB
- Weekends as needed
- Microsoft Office
- No university degree
- Organizational skills
Service Manager
Carrier —Stoney Creek, ON
- $89,500–$139,500 a year
- Full-time
- Hybrid work
- ERP systems
- High school diploma or GED
- Bachelor's
- Designated paid holidays
- Disability insurance
1d
Install Coordinator & Bookkeeper
FM Audio Video —Brantford, ON
- $20–$30 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- QuickBooks
Quick apply
14d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Logistic Coordinator (Mandarin Speaking)
CTS Global Logistics (Canada) Inc —North York, ON
Communicate with warehouses and customers to arrange container pickups, warehouse deliveries, and customer site appointments. Pay: From $45,000.00 per year.
From $45,000 a year
Quick apply
6d

I want to receive the latest job alerts for service coordinator\/scheduling\/dispatching

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service coordinator\/scheduling\/dispatching jobs near

Operations Coordinator jobs in Ottawa, ON

Dispatch Manager jobs in Calgary, AB

Logistics Coordinator jobs in North York, ON

Office Administrator jobs in Halifax, NS

Service Coordinator jobs in Laval, QC

Logistics Manager jobs in Cambridge, ON

Operations Coordinator jobs in Edmonton, AB

Bookkeeper jobs in Brantford, ON

Operations Coordinator jobs in North York, On

Care Coordinator jobs in Calgary, Ab

Operations Coordinator jobs in London, On

Clinical Research Coordinator jobs in Toronto, On

Operations Coordinator jobs in Mississauga, On

Education Coordinator jobs in Calgary, Ab

Operations Coordinator jobs in Kitchener Waterloo, On

Clinical Coordinator jobs in Calgary, Ab

Assistant Manager jobs in Calgary, Ab

Dispatch Manager jobs in Montréal, Qc

Dispatch Manager jobs in Ontario

Vendor Manager Td jobs in Toronto, On

Bilingual Service Coordinator - FR/EN

Convergint Technologies Ltd -
Laval, QC

Quick apply

Job details

Qualifications

Bilingual
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Call center
Filing
Administrative experience
Organizational skills
Security
Business
Communication skills
Office experience

Full job description

Convergint is currently recruiting for a team-oriented, results-driven, Bilingual Service Coordinator - FR/EN to join our amazing culture in Laval, QC. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
Plans and schedules service agreement work orders to “complete” as required.
Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
Accurate entry and reconciliation of timesheets on a weekly basis.
Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.
Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
May build reports, and handle and control customer keys for service technicians.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure
Solid proficiency in Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Good verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members

Requirements:

Diploma and/or certificate in Business Administration or related office experience required.
Minimum one year previous call center, dispatch, customer service or administrative experience required.
Experience in security industry is preferred.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

Quick apply

Refine Your Search

Bilingual Service Coordinator - FR/EN

Operations Coordinator

Logistics Manager, Canada East

Dispatch Manager

Logistics Coordinator (Summer Student)

Office Administrator

Logistic Coordinator (Mandarin Speaking)

LRT Operations Coordinator - T&C Construction Phase

LRT Operations Coordinator - T&C Construction Phase

Service Manager

Install Coordinator & Bookkeeper

Explore jobs in cities nearby

I want to receive the latest job alerts for service coordinator\/scheduling\/dispatching

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected