Senior it technician Jobs

Help Desk Technician - Level 1 (Bilingual - English/French)
Star POS —Edmonton, AB
- $44,000–$46,000 a year
- Full-time
- Bilingual
- English
- Windows
- Disability insurance
- Dental care
Quick apply
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Help Desk Technician - Level 1 (Bilingual - English/French)

Star POS
Edmonton, AB

Quick apply

Job details

Full-time
$44,000–$46,000 a year
1 day ago

Qualifications

Microsoft Windows Server
Bilingual
French
DEP
ACS
English
Microsoft Exchange
LogMeIn
Windows
Technical support
Microsoft Office
DHCP
DNS
TeamViewer
Active Directory

Full job description

Star POS is looking for dynamic individuals who love learning, customer interaction and working in the Point of Sale Technology Field. We are looking for team members to help grow our support team, to better support our partners and clients in the hospitality and retail industries.

You will be placed in a rotational shift, answering phone calls and emails to assist our clients in operating and maintaining their technology needs. We support most of our client’s business technology needs, and are constantly striving to be on the leading edge of business technology.

French language and communication is mandatory for this role, as it's a mix of English & French.

You will also be assisting with on site installations, and on site service calls depending on the requirement.

Job Duties for Help Desk Technician-Level 1 include:

Answers phones and emails and triage customer questions and issues
Work day-to-day with computers, printers, networks, payment terminals and point of sale software related issues for all clients
Scheduling, and following tasks assigned on your calendar
Ensure security of data, network access and backup systems
Use of remote login tools Like Datto RMM, LogMeIn, Team Viewer
Ticketing and recording client issues in ticketing software
Maintain time sheets
Learning and adapting new technology and software
Able to clearly give basic training on computer usage and software usage to clients
Ability to work in a team as well as individually on assigned tasks
Present a positive and engaging personality along with self discipline and professional behavior at all times
Willing and able to travel on-site for service visits when required
Assist installations team on projects when required
On site service calls may be required
Travel to location may be required
Escalate calls to senior technical support technicians when required
Follow up with client by email or phone for service completion
Provide reports to the direct supervisor regarding tasks, project progression, or issues
Follow policy and procedures for day-to-day operations
Attend training & team meetings as required

At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.

Ability to demonstrate experience managing & working with the following technologies: Windows 7, 8, & 10 Microsoft Office Suite (2010 & Newer) Windows Server 2008 R2, 2012 R2, 2016 Active Directory DHCP DNS Terminal Services Microsoft Exchange 2007, 2010, 2013 Office 365

Job Type: Full-time

Pay: $44,000.00-$46,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Application question(s):

Do you live in Edmonton, Alberta ?
Do you have reliable transportation to and from work?
Are you comfortable with rotational shift work?

Education:

AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

Technical Support: 1 year (required)

Language:

English (required)
French (required)

Work Location: In person

Quick apply

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