Reception/sales support representative Jobs

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Customer Service Representative

Vision Profile Extrusions Limited
Woodbridge, ON

Quick apply

Job details

Permanent | Full-time
Up to $65,000 a year
6 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
ERP systems
Microsoft Office
High school diploma or GED
Recruiting
AI

Full job description

Job Summary
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. The Customer Service Representative will be responsible for delivering responsive day-to-day customer support while managing assigned accounts to ensure service excellence, customer satisfaction, and business continuity. This role processes orders, responds to inquiries, coordinates with internal departments, resolves issues in a timely manner, and supports the growth and retention of key accounts through proactive communication, relationship management, and follow-up.

Responsibilities

Receive, process and enter sales orders/returns into SYSPRO and correspond with customers regarding product delays and revised shipping dates, ensuring production can meet requested shipping dates.
Source freight carriers with the best pricing and schedule shipments in a timely manner.
Resolve product or service issues by clarifying customer complaints, determining the cause, explaining the best solution, and following up to ensure resolution.
Resolve customer complaints quickly and tactfully, escalating concerns as required by company policy when a resolution cannot be made personally.
Maintain thorough knowledge of products and services and provide recommendations based on customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Provide information to customers concerning goods, schedules, rates, and policies in response to telephone and email inquiries.
Build sustainable relationships of trust through open and interactive communication.
Meet the needs of customers’ unique requests to ensure complete customer satisfaction.
Keep records of customer interactions, process customer accounts, and file documents.
Communicate effectively between various departments.
Manage assigned key accounts by building strong, long-term customer relationships and serving as the primary point of contact for strategic client needs.
Coordinate with internal departments, including Production, Scheduling, R&D, QC, Shipping, and Finance, to ensure the timely delivery of products, services, and resolutions for key accounts while maintaining a high level of customer satisfaction.
Monitor account activity, prepare status updates, and follow up on customer issues, service levels, and business opportunities to support retention and account performance.
Support inventory checks and provide availability checks.
Monitor Buggy Report to ensure customers return buggies in a timely manner.
Review customer inventory against sales order delivery dates for prompt deliveries.
Onboarding new customers as required.
Provide reception relief and other duties as required.

Qualifications

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Excellent mathematical skills, including conversions.
ERP/SYSPRO experience preferred.
Minimum education: completion of secondary school; completion of some college or other post-secondary programs may be required.
Minimum experience: at least 3-5 years of customer service experience.

This recruitment process does not use artificial intelligence to screen or assess candidates

Pay: Up to $65,000.00 per year

Benefits:

Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Work Location: In person

Quick apply

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