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Rates and Billing Analyst, Revenue Assurance

Provident Energy Management Inc -
Vaughan, ON

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Job details

$59,000–$75,000 a year

Qualifications

Computer operation
Microsoft Excel
Customer service
Post-secondary education
Microsoft Office
SQL
Analysis skills
Microsoft Dynamics GP
Data analytics
Business
Communication skills
Time management

Full job description

Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area and Canada specializing in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we've supported our clients’ energy savings and sustainability objectives through state-of-the-art building automation and sub-metering services.

Provident’s 100+ person team includes engineers, certified energy managers, and building systems engineering technologists among other disciplines. We're focused on providing our team with professional development and growth opportunities along with challenging work and a supportive environment.

Provident offers a competitive compensation and benefits package including a Health & Wellness Spending Account, Group RRSP and Flex Days among other benefits. Join us!

ROLE

The Rates and Billing Analyst, Revenue Assurance will be responsible for all aspects of utility rates calculation, entering rates into the billing system, preparing and reconciling billing summary reports, processing customer refund requests, providing revenue and bad debt accruals and adhoc data analysis. The incumbent will also be responsible for supporting the collection team with updating the aged trial balance (ATB) report and writing off aged receivables as per the company’s write off policy.

RESPONSIBILITIES

Essential Duties and Responsibilities include, but are not limited to the following:

Utilize bulk bills to calculate various commodity rate components
Implement adequate controls to minimize and/or prevent human errors in rate calculations
Perform regular review of rate setting, metering, billing, and service to identify discrepancies using SQL to query the billing database/Salesforce
Generate and deliver monthly billing summary reports to the clients in a timely manner
Process customer refund requests within the agreed time frame
Provide expertise in data analytics and management reporting services to all sub-metering departments
Drive process efficiencies through automation
Understand and analyze meter data for various commodities, and create validation protocols to identify problems ahead of data submission to billing
Perform data quality checks on information from source systems, cleanse data to ensure integrity prior to submission to billing
Provide support for month end operational activities, including unbilled revenue/bad debt accruals
Maintain in-depth understanding of industry trends and regulatory changes
Manage and make improvements to customer refund and write-off processes
Perform other duties as assigned.

REQUIREMENTS

Post-secondary education in any quantitative discipline (eg. Business Administration, Accounting/Finance, Engineering, Computer Science)
A minimum of two (2) years’ work experience in billing operations
Strong MS Office skills with excellent Microsoft Excel skills
Practical experience with SQL and Microsoft Dynamic GP, required
Strong analytical skills with an ability to effectively present information and respond to questions from managers and customers
Analytical mindset to process information logically and deliver value added analysis
Excellent organizational and time management skills
Strong attention to detail and accuracy
Self-motivated, well organized and the ability to learn quickly
Effective written and verbal communication skills
Ability to deliver exceptional customer service in a fast paced and changing environment
Highly motivated self-starter capable of producing quality work within tight deadlines.

WORKING CONDITIONS

Office environment with frequent sitting at a desk
Manual dexterity required to use desktop computer and peripherals
Overtime as required
Lifting or moving up to 10lbs may be required.

The Company has created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005. Our Accessibility policies are available in a number of formats. Should you wish access to these documents, or should you require any accommodations, please contact Human Resources.

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Rates and Billing Analyst, Revenue Assurance

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