The Portfolio Management Association of Canada (PMAC) represents more than 320 fiduciary investment management firms that manage assets on behalf of private clients, family offices, pension plans, foundations, and other institutional clients. Founded in 1952, the Association provides a forum for sharing best practices, specialized knowledge, professional networks, and thoughtful advocacy. For more information about PMAC and our mandate, please visit our website: https://pmac.org/
The new role of Director of Operations will be responsible for PMAC’s internal operations, administration, facilities management, and human resources management. Reporting to the President, the Director is accountable for building and overseeing the organizational infrastructure, systems, and processes required to deliver best-in-class, member-focused programming, events, and engagement aligned with PMAC’s national mandate.
As a member of the senior leadership team, the Director of Operations will provide day-to-day leadership across back-office operations and member services, ensuring accurate, timely, and consistent delivery of all member communications, programs, and experiences. This role assumes primary responsibility for internal operations and the execution and delivery of member programs and events. The Director of Operations is accountable for execution and internal management across operations and member services, while the President retains overall strategic leadership and accountability to the Board.
As a member of the senior leadership team, your total rewards will include:
- Competitive compensation & benefits package
- Employer matched contributions to a Group Registered Retirement Savings Plan (RRSP)
- Competitive annual bonus tied to organizational and individual success
- Vacation plus time off between Christmas and New Year’s
Key Responsibilities:
Team Leadership
- Provide day-to-day functional oversight across operations, events, membership, and programs, setting priorities, service standards and delivery expectations.
- Develop and manage the annual work plan aligned with PMAC’s strategic plan, including key performance indicators (KPIs) for functional staff.
- Monitor progress against objectives to ensure on-time, accurate delivery, while proactively identifying risks, dependencies, and resourcing pressures.
- Strengthen internal capacity as PMAC scales by clarifying roles and responsibilities, supporting structured onboarding, and developing cross-coverage and continuity plans.
Member Programs & Events
- Provide leadership oversight for PMAC’s member programs, events, meetings (virtual and in-person), ensuring a high-quality, consistent member experience across the annual calendar.
- Approve program and event strategies, themes, formats, and target audiences in alignment with PMAC's strategic priorities and member value proposition.
- Working with the Head of Events & Member Services, oversee program and event budgets, including forecasting, cost controls, financial performance tracking, and reporting on ROI and engagement outcomes.
- Use member feedback, participation metrics, and CRM insights to continuously refine the marketing and programming mix and support member retention and engagement.
- Ensure events and programs are efficiently delivered and supported by appropriate systems, vendors, and internal processes.
Organizational Operations & Administration
- Oversee PMAC’s internal operations and administrative functions, ensuring scalable infrastructure to support national programming, advocacy and events.
- Ensure efficient day-to-day operations, including facilities management and related vendor relationships, internal workflows, and operational support for member-facing activities.
- Establish, refine, and maintain operational policies, procedures, and internal controls to support consistency, accountability, and risk management.
Human Resources (HR) Administration
- Oversee HR administration and outsourced HR service providers, facilitating all related activities, including recruitment, onboarding/offboarding, role documentation, performance management process, staff training, and compensation and benefits administration.
- Partner with the President on workforce planning, organizational design, and resourcing decisions to support PMAC’s strategic priorities.
- Ensure compliance with applicable employment legislation and HR best practices, working with external legal counsel and advisors as required.
- Support the development of a positive, inclusive, and engaged workplace culture aligned with PMAC’s values.
Technology & Process Improvement
- Oversee PMAC’s internal systems and technology platforms, including CRM/member database, website, financial and administrative systems, event registration, phone, online communication platforms, document management, HRIS and other technology platforms.
- Identify opportunities to streamline processes, integrate systems through operational efficiency through better use of systems, automation and standardization.
- Serve as internal owner for service provider relationships related to IT, systems and operational support services.
Governance & Internal Reporting Support
- Support the President and the Board by ensuring strong internal controls, clear documentation, and reliable operational reporting.
- Prepare internal operational reports, dashboards, and briefing materials for senior leadership and the Board, as required.
- Coordinate logistics, materials and internal support for Board and Executive Committee meetings, Board and Committee term monitoring and succession planning.
Cross-Functional Coordination
- Work closely with all team members to ensure effective communication, collaboration, and accountability across teams.
- Ensure organizational capacity, systems, and resources are aligned with PMAC’s strategic plan and priorities.
- Act as a central coordination point for internal initiatives that span multiple functions.
Qualifications and Experience
- Minimum of 10 years of progressive leadership experience in operations and/or member services, ideally within a trade, professional, or membership-based association or investment industry experience.
- Post-secondary business degree or equivalent professional and educational experience.
- Demonstrated ability to manage complex operations and multiple priorities in a small, high-impact team.
- Proven experience leading teams through direct reports, building high-performing cultures, and managing cross-functional delivery.
- Experience in project management of programs/services, systems and vendors.
- Strong judgment, problem-solving capability, and ability to translate strategy into effective execution.
- Ability to travel nationally as required.
- French language skills considered an asset.
Work Location: Hybrid remote in Toronto, ON
