Housekeeping Manager
By Basecamp, Canmore AB
About Basecamp Resorts
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.
Position Overview
We require a full-time permanent Housekeeping Manager that will lead daily operations at our Northwinds Hotel in Canmore, ensuring consistent cleanliness standards and a high-quality guest experience. Reporting to the Assistant General Manager, this hands-on leadership role supports the Housekeeping team, overseeing staffing, scheduling, training, and performance management while maintaining strong collaboration with Maintenance, Guest Services, and People & Culture teams.
Salary: $50,000 annually
Location: Northwinds by Basecamp in Canmore Alberta
Shift: Full-time, Permanent
Staff Housing: Not Available
Why Work for Us?
-
Discretionary bonus scheme
-
Group health benefits plan (Dental, Vision, Paramedical, and more)
-
Generous staff discounts at all our properties
-
Family and friends discount at Basecamp properties
-
Free access to the Everwild Nordic Spa
-
Discounts on food & beverage at Rhythm & Howl
-
Company paid staff events.
-
Room for advancement in our growing company
-
Be part of western Canada's fastest-growing hospitality brand
-
A hands-on people focused Basecamp culture
Key Responsibilities:
HUMAN RESOURCES
Standard: Builds and maintains a reliable, well-trained, and engaged housekeeping team across all properties.
-
Supports recruitment and onboarding of housekeeping team members
-
Provides practical, on-the-job training to ensure standards and procedures are followed
-
Creates and manages schedules based on occupancy and business levels
-
Assigns daily tasks and ensures fair, efficient workload distribution
-
Coaches Supervisors and team members to support performance and accountability
-
Addresses performance concerns and supports corrective action when needed
-
Promotes a positive, respectful, and team-oriented work environment
-
Identifies training gaps and supports ongoing development
-
Works to improve team retention through clear communication and consistent leadership
STANDARDS
Standard: Ensures all properties meet consistent cleanliness and presentation standards.
-
Conducts regular inspections of guest rooms and public areas
-
Ensures all cleaning meets established brand and property standards
-
Monitors linen quality, room supplies, and overall presentation
-
Maintains and updates SOPs to ensure clarity and consistency across properties
-
Follows up on guest feedback related to cleanliness and resolves issues in a timely manner
-
Coordinates with Maintenance to report and follow up on repairs
-
Conducts team meetings to communicate expectations and daily priorities
-
Ensures proper inventory levels and controls supply usage
-
Supports Supervisors in maintaining consistency across different property types
OPERATIONS
Standard: Delivers efficient, hands-on housekeeping operations that ensure rooms are clean, ready on time, and support overall guest satisfaction.
-
Oversees daily housekeeping operations across all properties
-
Ensures rooms are cleaned, inspected, and ready for guest check-in on time
-
Monitors room status and works closely with Guest Services to manage priorities
-
Supports Supervisors during high-volume turnover periods
-
Actively assists with room inspections and cleaning during peak periods or staffing gaps
-
Ensures smooth coordination between properties to maintain consistent standards
-
Tracks linen usage and supports efficient laundry operations
-
Oversees deep cleaning and preventative maintenance schedules
-
Reviews daily productivity and identifies areas for improvement
-
Ensures compliance with health and safety standards
-
Supports seasonal planning and prepares properties for peak and off-season periods
Skills and Experience:
-
Previous leadership experience in hospitality, with at least 1 year in a housekeeping supervisory role preferred
-
Strong knowledge of housekeeping operations, cleaning standards, and inspection processes
-
Proven ability to lead, coach, and support a team in a fast-paced environment
-
Organized with strong attention to detail and follow-through
-
Comfortable using PMS, scheduling tools, and basic Microsoft Office
-
Able to prioritize, multitask, and adjust to changing operational needs
-
Willing to work a flexible schedule, including weekends and holidays
-
Working knowledge of health & safety standards (WHMIS preferred)
-
Physically able to perform room inspections and assist with cleaning as needed
Working Conditions
-
Full-time, salaried position with a flexible schedule based on operational needs (including weekends, holidays, and peak periods)
-
On-site role with regular movement between multiple properties
-
Physically active position involving walking, standing, bending, and lifting up to 50 lbs
-
Exposure to cleaning chemicals, laundry facilities, and housekeeping equipment
-
Hands-on involvement in daily operations, including cleaning and inspections as needed
-
Fast-paced environment with changing priorities based on occupancy levels
-
Combination of administrative work and active floor presence
-
May require responding to urgent operational issues
-
Involves outdoor movement between properties, including in winter conditions
Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actiively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.
