waterloo, on support analyst Jobs – 76 Openings This Week

Senior IT Business Analyst
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Agile
- Disability insurance
- Dental care
7d
EAS Specialist II - CAN
Deluxe —Waterloo, ON
- Full-time
- Computer networking
- Linux
- Employee stock purchase plan
- Disability insurance
1d
Senior Customer Insights Analyst
Lone Wolf Technologies —Cambridge, ON
- $117,000–$153,000 a year
- Full-time
- Remote
- Salesforce
- Communication skills
Quick apply
.NET Software Developer
Descartes —Waterloo, ON
- $65,000–$85,000 a year
- Full-time
- Azure
- DevOps
- English
- Flexible schedule
Quality Engineer Lead
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Continuous improvement
- APIs
- AI
- Disability insurance
- Dental care
Project Manager
RideCo —Waterloo, ON
- $80,000–$120,000 a year
- Microsoft Excel
- PMP
- Engineering
- Dental care
- Flextime
Quick apply
Data Engineer
Ontario One Call —Guelph, ON
- $96,000–$110,000 a year
- Azure
- Computer Science
- Engineering
6d
Product Analytics Manager
Jobber —Kitchener-Waterloo, ON
- $121,000–$163,600 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Leadership
Engineering Manager, Group Benefits Technology
Manulife —Waterloo, ON
- $113,000–$163,000 a year
- Full-time
- Azure
- DevOps
- Java
- Disability insurance
- Dental care
1d
Strategy and Project Consultant
Grand River Hospital —Kitchener, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
Supervisor, Total Compensation
Waterloo Regional Police Service —Cambridge, ON
- $103,866–$122,195 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Tuition reimbursement
Senior Systems Developer
The Co-operators Group Limited —Guelph, ON
- $72,847–$121,411 a year
- Computer Science
- Salesforce
- DevOps
Quick apply
2d
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
10d
Analyst, Program Delivery Controls
Metrolinx —Canada
- $93,798 a year
- Full-time
- PMP
- Engineering
- Project management
10d
Senior Business System Analyst, Digital
Equitable CA —Waterloo, ON
- $81,000–$121,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Azure
Quick apply
5h

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IT Business Solutions Manager
Home Hardware Stores Limited —St. Jacobs, ON
Lead and coach a technical team, providing direction, development, and performance management to support strong delivery across both project and support…
$95,000–$142,500 a year
13d
Senior Cloud Engineer
BMO Financial Group —Ontario
A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
$75,900–$141,900 a year

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#1212 PFT IT Support Analyst/PolicyTech Administrator
YORK REGION CHILDREN'S AID SOCIETY —Newmarket, ON
As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through…
$53,094.00–$65,510.80 a year
Quick apply
22h
Production Support Analyst-376
APPTOZA INC. —Toronto, ON
Collaborate with development and infrastructure teams to optimize system performance. Container Platforms OpenShift deployment and management Mainframe Systems…
$40–$45 an hour
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support analyst jobs near waterloo, on

Senior IT Business Analyst

Manulife -
Waterloo, ON

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Job details

Full-time
$113,000–$163,000 a year
7 days ago

Qualifications

Waterfall
Enterprise software
Application development
Analysis skills
Continuous improvement
Agile
Business requirements
Communication skills

Full job description

The IT Business Analyst plays a critical role in aligning business objectives with technology solutions, enabling effective decision-making and delivery of high-impact initiatives. This role contributes to optimizing business processes, improving system efficiency, and supporting successful project delivery across enterprise platforms. The position offers the opportunity to work closely with business and IT stakeholders to drive continuous improvement and innovation. You will play a key role in shaping and enhancing systems, workflows, and customer outcomes through data-driven insights and solution design.

Position Responsibilities:

Partner with business stakeholders to understand objectives, challenges, and requirements
Analyze business processes and workflows to identify inefficiencies and improvement opportunities
Gather, document, and validate business and technical requirements
Evaluate existing systems and recommend technology solutions aligned with business needs
Act as a liaison between business and IT teams, translating requirements into technical solutions
Support implementation activities including solution design, testing, and user acceptance
Prioritize initiatives to ensure alignment with business strategy and project goals
Monitor implemented solutions and recommend enhancements for continuous improvement
Contribute to successful project delivery by ensuring solutions meet business expectations and technical standards
Define and monitor SLAs related to intake and customer satisfaction

Required Qualifications:

Strong analytical and problem-solving skills
Experience in business process analysis and workflow optimization
Ability to translate complex business requirements into technical solutions
Experience working with cross-functional teams (business and IT stakeholders)
Strong communication, documentation, and stakeholder management skills
Understanding of enterprise systems, technologies, and system integration
Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

Experience delivering technology-enabled business solutions
Familiarity with Agile, Waterfall, or hybrid delivery methodologies
Background in systems analysis, application development, or enterprise platforms
Experience supporting continuous improvement or transformation initiatives
Exposure to SLA management and operational performance tracking

When you join our team:

We’ll empower you to learn and grow the career you want
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .

Apply Now

Refine Your Search

support analyst jobs in waterloo, on

Senior IT Business Analyst

EAS Specialist II - CAN

Senior Customer Insights Analyst

.NET Software Developer

Quality Engineer Lead

Project Manager

Data Engineer

Product Analytics Manager

Engineering Manager, Group Benefits Technology

Strategy and Project Consultant

Supervisor, Total Compensation

Senior Systems Developer

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

Analyst, Program Delivery Controls

Senior Business System Analyst, Digital

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