Location: Canada (Pitt Meadows, BC – Hybrid)
Employment Type: Full‑time
Reporting to: VP of Finance and Operations
About WISI
At WISI, we’ve been delivering innovative, carrier-grade video delivery solutions for nearly a century. Our technology powers world-class user experiences for video operators around the globe.
We’re proud to be certified as a Great Place to Work® by Great Place to Work® Canada for the seventh consecutive year, and to be recognized on the 2025 list of Best Workplaces in British Columbia. Our headquarters in Pitt Meadows, BC offers a scenic, trail-adjacent setting, away from the hustle and bustle of the city.
About the Role
We are seeking an organized, proactive, and detail-oriented Office Manager to support the day-to-day operations of our Pitt Meadows office.
This role plays a central part in ensuring a smooth, professional, and well-functioning workplace environment. Responsibilities include overseeing office operations and facilities, coordinating meetings and company events, providing administrative support across departments, and supporting policies, procedures, and compliance activities.
Purpose of the Role
The Office Manager is responsible for creating and maintaining a positive, efficient, and well-organized office environment that enables employees to do their best work.
This role serves as a key point of coordination across the organization, supporting operational effectiveness, enhancing employee experience, and ensuring administrative processes and workplace standards are consistently maintained.
Key Accountabilities
Office Operations & Facilities Management
- Oversee daily office operations to ensure a clean, organized, safe, and functional workspace
- Coordinate office maintenance and refurbishments, desk moves, and office layout changes
- Act as the first point of contact for office facilities and manage related matters, including:
- Liaison with building management
- All facility-related requests from employees
- Building access requirements (keys, fobs, access levels)
- Visitor procedures and sign-in protocols
- Alarm system operation and maintenance
- Coordinate vendors and monitor vendor contracts including cleaning services, pest control, waste management, and maintenance providers
- Be included on the alarm monitoring emergency contact list and respond to alarm activations as required, including attending the office, if necessary, outside of regular business hours.
- Manage and purchase office supplies and equipment, snacks and drinks, and kitchen supplies, ensuring consistent availability
- Take ownership of the overall office experience, ensuring a professional, welcoming, and well-functioning environment for employees and visitors
- Monitor and track office and facilities expenses, review vendor costs and contracts, and support the preparation of budget proposals during annual budgeting
Health & Safety Support
- Participate in and support the Joint Health & Safety Committee (JOHSC)
- Ensure the JOHSC is properly maintained and functioning administratively (committee composition, documentation, scheduling)
- Assist with coordination of workplace inspections, documentation, and follow-up actions
- Participate in the planning and delivery of the annual Health & Safety training presentation to ensure company-wide compliance
- Support a safe and compliant workplace environment
Administrative Support & Office Coordination
- Provide administrative support, as needed, across departments including assisting Marketing with tradeshow logistics and updates to product collateral and marketing materials
- Coordinate meetings, logistics, and day‑to‑day office requests including
- Company-wide meeting and events (e.g., monthly Town Halls, Wins of the month) including room set up and communications)
- Leadership quarterly and annual meetings (room booking, catering and logistics)
- Internal training sessions and workshops
- Act as a central point of coordination for office-related support
- Manage general office communications including facilities notices and office updates.
- Act as the primary point of contact for visitors, ensuring a welcoming and professional experience
Onboarding & Employee Experience
- Coordinate onboarding and offboarding logistics including workspace setup, equipment and materials provisioning, exit interviews, and equipment collection
- Manage swag, welcome kits, and onboarding supplies
- Plan and coordinate internal company events and team activities including quarterly social events and seasonal parties (e.g. potlucks, picnics, Halloween Party, Christmas Party).
- Work with the Leadership Team to schedule, plan, and deliver the annual company All Hands event including meetings, catering, social events, and team-building activities
- Administer the All-Hands feedback survey and consolidate insights for leadership review
- Encourage departments to schedule quarterly team lunches
- Maintain a positive, organized, fun, and engaging office environment
Recruitment & HR Administrative Support
- Support recruitment coordination including:
- posting roles via HRIS (e.g., BambooHR)
- scheduling interviews
- coordinating candidate communication
- Provide HR administrative support:
- Tracking and issuing reminders for scheduled HR processes (e.g., performance reviews, eNPS)
- Maintaining non-sensitive HR tracking and administrative records
Documentation & Administrative Process Support
- Work with the CEO and VP, Finance and Operations to maintain and organize the policies in the employee handbook, benefits documents, and other resource documents for employees provided on the HRIS.
- Regularly review and assess all company policies and procedures with management to ensure they are complete, accurate, current, and accessible
- Support version control and document consistency across all departments
- Assist with compliance with ISO, regulatory, and customer contract requirements on policies and procedures and reporting requirements
Internal Collaboration
- Support internal teams with operational and administrative needs
- Act as a reliable and responsive point of contact across the organization
- Provide administrative and organizational assistance with ad hoc company projects and initiatives across all departments as required
- Identify and implement improvements to office processes, vendor coordination, and administrative practices
Core Competencies
Organization & Planning
- Manages multiple priorities effectively and meets deadlines
- Maintains structured, organized workflows
- Anticipates needs and ensures smooth office operations
Attention to Detail
- Ensures accuracy and completeness across systems, documentation, and tasks
- Maintains high-quality records and coordination
- Identifies and corrects errors proactively
Communication & Responsiveness
- Communicates clearly and professionally with internal teams and vendors
- Responds to requests in a timely and helpful manner
- Acts as a dependable and approachable point of contact
Ownership & Accountability
- Takes responsibility for tasks through to completion
- Demonstrates reliability and follow-through
- Proactively resolves issues and closes gaps
Collaboration & Service Mindset
- Works effectively across teams and supports colleagues
- Demonstrates a positive, “happy to help” approach
- Builds strong working relationships across the organization
Adaptability & Initiative
- Comfortable working in a dynamic, evolving environment
- Takes initiative to improve processes and solve problems
- Steps in to support where needed without direction
Skills & Experience
Experience
- Minimum of 5 years of experience in office administration and coordination roles
- Experience supporting multiple stakeholders in a fast-paced environment
- Experience with facilities coordination or vendor management is an asset
Technical & Systems Skills
- Proficient in Microsoft Office (Outlook, Word, Excel, Teams)
- Experience with HRIS systems (e.g., BambooHR) or similar tools is an asset
- Comfortable learning new systems and technologies
- Experience with ERP/CRM systems (e.g., NetSuite) is an asset
Core Skills
- Strong organizational and time management skills
- High attention to detail and accuracy
- Strong written and verbal communication skills
- Ability to prioritize and manage multiple tasks effectively
- Practical problem-solving and coordination abilities
- Ability to build trust and work effectively with a wide range of personalities and roles
Why You’ll Love Working Here
- Meaningful, Innovative Work: Join a small, high‑impact team delivering world‑class video solutions. You’ll work in an agile, hands‑on environment where your ideas shape the future of video delivery—and your own growth.
- Continuous Learning & Growth: Learning is one of our core values. Access lunch & learns, training programs, courses, coaching, and ongoing development opportunities.
- Benefits & Total Rewards: We offer a competitive total rewards package designed to support your health, wellbeing, and long‑term financial future including but not limited to:
- Comprehensive health, dental, and vision coverage
- Employee & Family Assistance Program (EFAP) to support you and your family
- Health & Wellness Spending Account, giving you flexibility to use benefits where you need them most
- RRSP matching program to help you plan for the future
- Flexibility That Works: Enjoy a hybrid setup in Canada (3 days in office, 2 from home)
- You’re Celebrated: Enjoy your birthday off – This is YOUR day!
- Purpose Beyond the Job: Paid volunteer hours so you can support causes you care about.
- People You’ll Love Working With: Collaborate with talented, driven, and genuinely supportive teammates who enjoy what they do.
- Connection at Scale: Our annual All Hands brings together our global team for learning, collaboration, and memorable team‑building.
- Award‑Winning Culture: Be part of a Certified Great Place to Work - 7 years running and recognized on the 2025 Best Workplaces in British Columbia list.
We are an equal opportunity employer and a proudly diverse company.
We do not discriminate based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, language, disability status, veteran status, or any other characteristic protected by law. We welcome applicants from all backgrounds and provide reasonable accommodations as needed to ensure an inclusive hiring process.
