laval qc incident manager Jobs – 72 Openings This Week

Manager, Technology Automation (Bilingual)
DATA Communications Management Corp —Montréal, QC
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Genetec —Montréal, QC
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Seratos Consulting Inc. —Montréal, QC
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Manager, Technology Automation (Bilingual)

DATA Communications Management Corp
Montréal, QC

Apply Now

Job details

Full-time

Qualifications

FTP
Microsoft Powerpoint
Bilingual
Microsoft Word
French
SFTP
Data center experience
Microsoft Excel
Azure
Computer Science
DevOps
Engineering
English
Microsoft Office
Bash (Unix shell)
Project management
Bachelor's
Continuous improvement
Computer Engineering
APIs
Project management software
Leadership
Communication skills
Python
PowerShell

Full job description

Position: Manager, Technology Automation (Biingual)
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Montreal, QC (Hybrid)

DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.

The Role

As a Manager, Technology Automation, you will be leading DCM’s newly formed Technology Automation department. You will oversee the design, build, deployment, and monitoring of automated workflows and task execution across all five centers of excellence. In this role, you will manage a team of 8-10 automation specialists across Canada and be the key driver of operational efficiency, reliability, and scalability by delivering intelligent automation solutions such as file management, data processing, program execution monitoring, and cross-departmental integration.

This is a hybrid role working 3 days per week onsite in our Montreal office.

Key Responsibilities

Define and own the automation roadmap aligned with all Centers of Excellence (BCS, Composition, Data, Development, Digital Marketing)
Establish automation standards, frameworks, and best practices to ensure consistency, reusability, and maintainability of automation solutions
Evaluate and recommend automation tools, platforms, and technologies (RPA, scripting frameworks, orchestration platforms)
Develop governance policies for automation change management, testing, and deployment across various environments
Lead and develop a geographically distributed team of 8–10 automation professionals within Canada - setting goals, conducting 1:1s, and managing performance reviews
Promote a culture of continuous improvement through knowledge sharing and technical excellence
Oversee end-to-end delivery of automation projects from gathering requirements, solution design, building, testing, and production deployment
Manage automation intake queue and communicate expectations and timelines to stakeholders
Ensure integration with existing platforms, data pipelines, and production systems by coordinating with internal teams
Implement monitoring dashboards and alerting mechanisms for automation processes to ensure visibility and meet SLAs
Coordinate incident response, root cause analyses, and documentation for failed/degraded automations in a timely manner
Track and report KPIs (performance uptime, throughput, error rates) regularly
Serve as primary liaison between Technology Automation department and five centers of excellence, ensuring automation solutions meet operational needs
Partner with Client Services team to Identify and drive automation opportunities to improve efficiency, reduce errors, and enhance quality

Skills & Experiences

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field
Experienced with automation technologies, including RPA platforms (Automate, Skybot), scripting languages (Python, PowerShell, Bash), and workflow orchestration tools (Azure Logic Apps)
Strong understanding of data center operations, file transfer protocols (FTP/SFTP, MFT), job scheduling, and enterprise integration patterns (APIs, ETL, message queuing)
Demonstrated team leadership skills managing geographically distributed, cross-functional teams
Excellent verbal and written communication skills with the ability to translate technical concepts to non-technical stakeholders and senior leadership
Strong project management and prioritization capabilities
Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Teams) and familiarity with project management tools such as Azure DevOps or similar

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family
Company-matched pension program
Tuition reimbursement to invest in your growth and career development

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page ( https://www.datacm.com/about-us/lifedcm/ ), so that we can ensure your equal participation.

Apply Now

Refine Your Search

incident manager jobs in laval qc

Manager, Technology Automation (Bilingual)

Spécialiste en assistance informatique/ IT Support Specialist

Gestionnaire de produit - Acquisition & finance intégrée / Product Manager - Acquiring & Embedded Finance

Desktop Support Engineer (DSS)

Desktop Engineer

Cybersecurity DevOps Integration Specialist

Manager, Software Development – Platform

Spécialiste de distribution et support/ Delivery & Support Specialist- Plugins

Consultant en Gestion de la Sécurité de l'Information – Responsable des Engagements Clients (Montreal, QC)

Spécialiste service client dédié / Dedicated Client Care Specialist

Senior Software Engineering Manager

Technicien(ne) principal(e) - Service aux utilisateurs TI/STI

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