laval qc incident manager Jobs – 78 Openings This Week

Desktop Support Engineer (DSS)
Atlantis IT group —Montréal, QC
- English
- In-person
Quick apply
Gestionnaire de produit - Acquisition & finance intégrée / Product Manager - Acquiring & Embedded Finance
PayFacto —Montréal, QC
- Full-time
- Remote
- Bilingual
- Hospitality
- Sales
- Dental care
Quick apply
Desktop Engineer
Atlantis IT group —Montréal, QC
- Bilingual
- English
- In-person
Quick apply
Consultant en Gestion de la Sécurité de l'Information – Responsable des Engagements Clients (Montreal, QC)
Seratos Consulting Inc. —Montréal, QC
- Full-time
- Computer Science
- PMP
- Bachelor's
Quick apply
Manager, Software Development – Platform
AlayaCare —Montréal, QC
- Hybrid work
- Bilingual
- Computer Science
- Engineering
Quick apply
Implementation Consultant
Graitec —Montréal, QC
- Full-time
- Bilingual
- English
- Master's degree
Cybersecurity DevOps Integration Specialist
CAE Inc. —Saint-Laurent, QC
- Full-time
- Azure
- DevOps
- AWS
- Employee stock purchase plan
- Flextime
Technicien(ne) principal(e) - Service aux utilisateurs TI/STI
RTL —Longueuil, QC
- Monday to Friday
- Azure
- SQL
- Bachelor's
- Flexible schedule
Quick apply
Spécialiste de distribution et support/ Delivery & Support Specialist- Plugins
Genetec —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Spanish
- Computer Science
- Tuition reimbursement
Quick apply
Spécialiste service client dédié / Dedicated Client Care Specialist
Genetec —Montréal, QC
- Full-time
- Bilingual
- Spanish
- Computer Science
- Tuition reimbursement
Quick apply
Senior Software Engineering Manager
Medfar —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Azure
- Computer Science
- Paid time off
Quick apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Building Superintendent (Resident Manager) – Oshawa Apartment Buildings
Confidential —Oshawa, ON
Valid driver’s license and access to a vehicle. Deliver exceptional service to residents and uphold positive community standards.
From $25 an hour
Quick apply
7d
General Manager Transit, GTA and Central Ontario
Voyago —Ajax, ON
You have a minimum valid Ontario G Class Driver’s Licence. Participate in community initiatives and events to strengthen Transdev’s presence and reputation…
$90,000–$120,000 a year
Quick apply

I want to receive the latest job alerts for incident manager in laval qc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

incident manager jobs near laval qc

Intégrateur Web jobs in Montréal, QC

Desktop Support Technician jobs in Montréal, QC

Responsable Service Clients jobs in Montréal, QC

Développeur Web jobs in Montréal, Qc

Intégrateur Web jobs in Quebec Province

Web Designer jobs in Manitoba

Web Designer jobs in Ottawa, On

Intégrateur Web jobs in Ville De Québec, Qc

Senior Software Engineering Manager jobs in Vancouver, Bc

Remote Work From Home Engineering jobs in British Columbia

Senior Software Engineering Manager jobs in Toronto, On

Senior Software Engineering Manager jobs in Ontario

Engineering jobs in Greater Sudbury, On

Civil Engineering jobs in Saskatoon, Sk

Desktop Support Technician jobs in St. Thomas, On

Hvac Technician jobs in Surrey, Bc

Personal Support Worker jobs in Kitchener Waterloo, On

Desktop Support Technician jobs in Calgary, Ab

Desktop Support Technician jobs in Toronto, On

Support Worker jobs in Kitchener Waterloo, On

Desktop Support Engineer (DSS)

Atlantis IT group -
Montréal, QC

Quick apply

Job details

Qualifications

French
MCSA
ITIL Certification
SCCM
LAN
English
Active Directory
VPN

Full job description

Drop your resume ASAP or should you hve any question, feel free to ask me at [email protected] or you can reach out over the phone 289-872-0883, I will be more than happy to answer.

Must Have

Strong English & local language (French for Montreal) proficiency and inter personal skills.

Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc

Experience in Windows & non-Windows Operating environment

Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.

Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual.

Recommend and apply solutions, including on-site repair for remote users.

Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.

Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.

Determine and execute system reconfiguration needs.

Establish compliance to end user service level agreements.

Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

Supervise complaint ticketing system and follow timely resolution of all work orders.

Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory).

Creation/restoration of images and up gradation of patches using SCCM.

Ability to participate in the design, architect and engineering of software deployments/installation process.

Demonstrated ability to provide user support by means of remote access tools.

Ability to communicate effectively with both Business/Management and Vendor resources & acquire knowledge from them

Good to have

Knowledge on Asset management.

Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate.

Good to have service transition experience

Roles

Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc.
Incident handling: including troubleshooting, break fix; follows incident management process.
Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
Software application support for applications both commercial off the shelf and customer developed.
Queue management for incident resolution and request fulfillment.
Desk side support provides support in both local language and English.
Perform ICMS and PC sign off on every PC deployment and collection
Flexible resources to cater for demand of standby or end user device related projects, without compromising daily BAU services.

Conduct end user device and related testing
Perform site inspection
Perform end user device inspection

Provide status update to the ticketing tools in a timely manner.
Assist in end user support or consultations.
Address day-to-day desktop support process issues.
Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
Receive, diagnose, assess and resolve Deskside Incidents that pertain to the following:
- Software issues with applications.
- Perform troubleshooting and diagnose issue
- Complete re-image is performed if required.
If problem cannot be resolved by re-installing the application the Deskside Incident is routed back to Application resolver group responsible for the application.
In a timely manner, escalate to their manager & Deskside Support Lead when a recurring issue is beyond their control.
Arranging on-site access & support, when required
IMAC's - Prepare new and existing equipment for deployment
Move existing equipment (PC, notebook, Thin Client, network printer etc. ) and update configurations, as necessary.
Change an existing hardware/software component and verify functionality upon completion
IMAC Update in CMDB
Install and configure hardware/software as requested in the IMAC record and verify functionality upon completion (software which could not be installed by SCCM)
Provide a minimum of 15 minutes of familiarization Training to end-user upon completion of a new PC install, if end user is available upon completion of install.

Quick apply

Refine Your Search

incident manager jobs in laval qc

Desktop Support Engineer (DSS)

Gestionnaire de produit - Acquisition & finance intégrée / Product Manager - Acquiring & Embedded Finance

Desktop Engineer

Consultant en Gestion de la Sécurité de l'Information – Responsable des Engagements Clients (Montreal, QC)

Manager, Software Development – Platform

Implementation Consultant

Cybersecurity DevOps Integration Specialist

Technicien(ne) principal(e) - Service aux utilisateurs TI/STI

Spécialiste de distribution et support/ Delivery & Support Specialist- Plugins

Spécialiste service client dédié / Dedicated Client Care Specialist

Senior Software Engineering Manager

Explore jobs in cities nearby

I want to receive the latest job alerts for incident manager in laval qc

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected