kanata on it support Jobs – 66 Openings This Week

Bilingual Product Support Specialist
1840 & Company —Ottawa, ON
- Full-time
- Remote
- Bilingual
- Computer science
- Computer Science
10d
Analyste en soutien aux utilisateurs senior
TEHORA —Ottawa, ON
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- Continuous improvement
- Flexible schedule
Quick apply
Bilingual Service Desk Analyst (English/French)
Nova Networks —Ottawa, ON
- $19–$23 an hour
- Full-time
- Bilingual
- English
- In-person
Quick apply
4d
Analyste en soutien aux utilisateurs intermédiaire
TEHORA —Ottawa, ON
- Full-time
- Hybrid work
- Computer Science
- Bachelor's
- IT
- Flexible schedule
Quick apply
Technicien en soutien aux utilisateurs intermédiaire
TEHORA —Ottawa, ON
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Computer skills
- Flexible schedule
Quick apply
Technicien en soutien aux utilisateurs senior
TEHORA —Ottawa, ON
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Computer skills
- Flexible schedule
Quick apply
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
11d
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off

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In addition to people leadership, the Supervisor, Deskside supports user access and administration through Active Directory and Azure AD, leads troubleshooting…
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Bilingual Product Support Specialist

1840 & Company -
Ottawa, ON

Apply Now

Job details

Full-time | Freelance
10 days ago

Qualifications

Jira
Bilingual
Computer science
Computer Science
Customer service
English
Research
Technical support
Analysis skills
Presentation skills
Splunk
IT
Customer support
SaaS
Business
Communication skills
Time management
Information Technology
VPN

Full job description

Bilingual Product Support Specialist

Electric- ai

Remote, Ottawa, Ontario, Canada

Apply Now

Non-Negotiable

RoleWork StructureFirst LanguageLocation

About the Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

About the Job

We are looking for a technically sharp Bilingual Product Support Specialist who thrives on investigating and solving software problems. This isn't a script-following role — you'll be working directly with customers to diagnose issues across SaaS and desktop environments, digging into logs and error states to find root causes, and communicating clearly with both technical and non-technical audiences. You'll be the first line of investigation on incoming support tickets, handling triage, troubleshooting, and resolution for a wide range of product issues. When something needs to go deeper, you'll know when and how to escalate, and you'll document what you find along the way to make the whole team smarter. WHAT YOU'LL DO Investigate, triage, and resolve customer-reported issues across our SaaS platform and desktop applications, using logs, error states, and internal tooling to determine root cause. Handle a high volume of concurrent cases with disciplined follow-up, ensuring nothing falls through the cracks. Reproduce and document product bugs with enough technical detail that Engineering can act on them without additional back-and-forth. Evaluate browser console logs, network requests, and application errors to isolate whether issues are configuration, environment, or product-related. Escalate complex or unresolvable issues to Senior Specialists or Engineering with clear context, reproduction steps, and impact summary. Complete technical tasks submitted by Customer Success Managers on behalf of their customers — configuration changes, data validation, account updates. Contribute to internal and external knowledge base articles, capturing solutions to recurring issues so customers and teammates can self-serve. Identify and surface patterns in customer issues to Support leadership as actionable feedback for Product and Engineering. Work across teams — CS, Product, Engineering — to close the loop on customer issues efficiently. WHO YOU ARE 2+ years of experience in technical support or customer support for a SaaS or software product — you've spent real time in a ticket queue diagnosing and resolving software issues. Comfortable evaluating browser console logs, HTTP errors, and application error messages — you don't need someone to tell you where to look. Experienced working within a ticketing system (Jira Service Management preferred) and managing a multi-case workload without losing track of open threads. Strong written communicator — you can explain what's wrong, why it's wrong, and what's next in plain language, whether you're talking to a customer or writing a bug report for Engineering. Detail-oriented and methodical — you test before you close, and you document what you did. Able to work independently using documentation, internal tooling, and error output to resolve most issues before escalating. Highly organized with strong time management — you know how to prioritize when everything feels urgent.

Job Overview

Employment Type:
Full-Time Independent Contractor
Department:
Customer Service/Support
Job Level:
Intermediate

Education & Experience

Years Of Experience:
2 Years
Business Model:
SaaS (Software As A Service)
Subscription
Minimum Education Level:
Bachelors
Qualification:
Computer Science, Information Technology Or Equivalent Practical Experience.

Skills

Tools/Platforms:
Additional Skills:
None
Common Methodologies/Frameworks:
Additional Skills:
None
General Skills:
Additional Skills:
None
Soft Skills:
Multitasking
Planning
Problem Solving
Analytical Skills
Attention To Detail
Collaboration
Technical Proficiency
Communication
Time Management
Decision Making
Persuasion
Relationship Building
Presentation Skills
Active Listening
Strategic Thinking
Leadership
Problem-Solving
Patience
Positive Attitude
Team Collaboration
Motivation
Research Skills
Additional Skills:
None

Requirements

Technological Requirements:

Language:
English
Location:
Canada

Responsibilities

WHO YOU ARE

2+ years of experience in technical support or customer support for a SaaS or software product — you've spent real time in a ticket queue diagnosing and resolving software issues.
Comfortable evaluating browser console logs, HTTP errors, and application error messages — you don't need someone to tell you where to look.
Experienced working within a ticketing system (Jira Service Management preferred) and managing a multi-case workload without losing track of open threads.
Strong written communicator — you can explain what's wrong, why it's wrong, and what's next in plain language, whether you're talking to a customer or writing a bug report for Engineering.
Detail-oriented and methodical — you test before you close, and you document what you did.
Able to work independently using documentation, internal tooling, and error output to resolve most issues before escalating.
Highly organized with strong time management — you know how to prioritize when everything feels urgent.

NICE TO HAVES

Experience supporting MDM platforms, endpoint security tools, VPN, or password manager solutions.
Familiarity with IT environments — device management, user provisioning, or identity/access tools.
Experience using observability or logging tools (e.g., Datadog, Sentry, Splunk) to investigate issues.

Salary & Benefits

Break:
Paid
0

Working Hours

Monday:
9 A.M. - 6 P.M.
Tuesday:
9 A.M. - 6 P.M.
Wednesday:
9 A.M. - 6 P.M.
Thursday:
9 A.M. - 6 P.M.
Friday:
9 A.M. - 6 P.M.

Apply Now

Refine Your Search

it support jobs in kanata on

Bilingual Product Support Specialist

Analyste en soutien aux utilisateurs senior

Bilingual Service Desk Analyst (English/French)

Analyste en soutien aux utilisateurs intermédiaire

Technicien en soutien aux utilisateurs intermédiaire

Technicien en soutien aux utilisateurs senior

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

Customer Service Representative - Automotive

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