bramalea on bilingual customer service associate Jobs – 90 Openings This Week

Client Relations Agent
Metro Supply Chain —Mississauga, ON
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Disability insurance
- Dental care
Quick apply
4d
Senior Specialist, Member Services
Healthcare of Ontario Pension Plan (HOOPP) —Toronto, ON
- $58,000–$91,000 a year
- Full-time
- Bilingual
- Finance
- Analysis skills
- Dental care

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Client Relations Agent

Metro Supply Chain -
Mississauga, ON

Quick apply

Job details

Full-time
4 days ago

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
French
Microsoft Excel
Call center
SAP
Supply chain
Post-secondary education
English
Microsoft Office
Analysis skills
Communication skills
Negotiation
Time management

Full job description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Role: The Client Relations Agent will respond to customer service calls and email requests on behalf of our customers, while ensuring Service Levels are maintained within agreed parameters. Provide support through processing orders accurately, maintaining visibility of shipments and following up on delivery completion and/or delivery challenges in a timely manner. With tenure they will be leveraged to support other lines of business.

Key Responsibilities include:

Handle clients request via phone and email
Manage inbound and outbound calls, following established scripts or procedures
Process client work orders timely, in order to meet Service Level Agreements (SLA)
Accurately update systems with customer information, status updates, call notes, and resolutions.
Coordinate with internal departments—such as warehouse and shipping to ensure client products are delivered on time and client expectations are met.
Contribute to the knowledge base on common issues, workarounds and SOP (Standard Operating Procedures) changes
Provide enhanced support to Supervisors, Ops Manager and Client Relation’s Managers
Work towards achieving key Customer Service KPIs including ACR (Abandoned Call Rate), SL (Service Level) and MTTR (Mean Time to Resolution)
Contribute to overall initiatives geared towards operational efficiency, including process and system changes wherever necessary
Identify areas of opportunities and communicate trends to management in effort to kick-start initiatives
Maintain thorough understanding of product and service offerings of our clients, including terms and conditions where relevant
Alert management on identified gaps and initial assessment on impacts
Other duties and assignments as assigned by the Ops Supervisor and/or Ops Manager
Flexible working hours and scheduling are a requirement; the candidate selected will be expected to adjust their schedule to cover vacations, sick calls, peak volumes, etc.

Qualifications include:
Education

Post Secondary Education an asset
Bilingual (French/English) is a requirement

Years of experience

Minimum 2 years of experience in a call center or customer facing role
Previous transportation and/or supply chain management experience asset

Soft/Technical

Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure, with little supervision
Strong oral and written communication and solid negotiation skills
Effective time management, multi-tasking capabilities with strong attention to detail
Great service orientation – sensitive to others’ needs and being understanding, pleasant and helpful on the job
Applies critical thinking and analytical skills when problem solving.
Being reliable, responsible and dependable, and fulfilling obligations
Ability to work independently as well as in a team environment
Working with SAP and ticketing systems
Proficient in Microsoft Office (Word, Excel, Powerpoint)

Schedule: Schedule will vary depending on Operations

7:00am - 3:30pm
2:30pm - 11:00pm

The position holder will be required to communicate regularly with clients, management and colleagues located outside Quebec as part of work and case follow-ups. An intermediate level of spoken and written English is required

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

Quick apply

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