Hardware/desktop support analyst Jobs

End User Support Analyst
Graymont —Brossard, QC
- Full-time
- Hybrid work
- Bilingual
- Computer Science
- English
Desktop Support Analyst
Robert Half —Victoria, BC
- $23.75–$27.50 an hour
- Temporary
- Computer networking
- SharePoint
- Communication skills
Quick apply
13h
Field Technician Support
1Valet —Vancouver, BC
- $60,000–$80,000 a year
- Weekends as needed
- Bilingual
- Computer Science
- Engineering
- Paid time off
- Work from home
Quick apply
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
System Engineering Analyst, Networking (Junior)
General Dynamics Mission Systems - Canada —Ottawa, ON
- $73,000–$80,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's
- Dental care
- Tuition reimbursement
Quick apply
IT Systems Analyst
Rexall Pharmacy Group LTD —Mississauga, ON
- $65,858–$86,438 a year
- Azure
- Research
- Windows
Quick apply
Technical Analyst 3
FORTIS BC —Surrey, BC
- $6,770 a month
- Full-time
- Computer science
- Computer Science
- Customer service
Technical Analyst (Auxiliary)
ISM Canada —Victoria, BC
- $3,188.82–$3,648.92 a month
- Temporary
- Azure
- Windows
- Microsoft Office
- Work from home
2d
Technical Analyst
SaskTel —Regina, SK
- $44.04–$51.36 an hour
- Full-time
- Computer Science
- Engineering
- Analysis skills
- Dental care
- Paid time off
7d
Experience IT Systems Administrator
Arcadion —Ottawa, ON
- $80,000–$90,000 a year
- Full-time
- Azure
- No experience needed
- SQL
Quick apply
Technical Analyst
ISM Canada —Victoria, BC
- $3,188.82–$3,648.92 a month
- Full-time
- Azure
- Windows
- Microsoft Office
- Dental care
- Work from home
2d
Business Systems Analyst
City of Regina —Regina, SK
- $34.04–$42.68 an hour
- Computer Science
- Project management
- Bachelor's
5d
Tier 1 IT Helpdesk Support Specialist - Bilingual
Infoya Inc. —Toronto, ON
- $20–$24 an hour
- Full-time
- Hybrid work
- Bilingual
- Oracle
- Customer service
- Work from home
- Flexible schedule
Quick apply
System Analyst
Toronto Public Library —Toronto, ON
- $93,948.40–$106,178.80 a year
- Weekends as needed
- Azure
- Computer Science
- Windows
6h
Digital Workspace Analyst
Precision Drilling Corporation —Calgary, AB
- Computer Science
- Analysis skills
- Bachelor's
- Paid time off
Java Developer
Capgemini —Calgary, AB
- $31.35–$41.05 an hour
- Contract
- Oracle
- Computer Science
- English
- Dental care
- Vision care
Systems Administrator
MDA —Ottawa, ON
- $75,000–$90,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
IT Systems Analyst II
VC3 —Vancouver, BC
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Paid time off
- Employee assistance program
Quick apply
Systems Administrator
MDA Systems Ltd. —Ottawa, ON
- $75,000–$90,000 a year
- Customer service
- Windows
- Travel
- Disability insurance
- Dental care
Bilingual Service Desk Analyst
Maplesoft Group —Calgary, AB
- $25–$50 an hour
- Bilingual
- Customer service
- English

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End User Support Analyst

Graymont -
Brossard, QC

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Job details

Permanent | Full-time

Qualifications

Bilingual
French
Computer Science
iOS
Post-secondary education
English
Windows
Distributed systems
ServiceNow
Adobe Acrobat
Active Directory
Intune
Information Technology

Full job description

End User Support Analyst

Full-Time, Permanent

Brossard, QC - Hybrid

Graymont is seeking an End User Support Analyst to join our global team of highly skilled technicians to provide prompt remote and on-site technical service on a company-wide level. As an intermediate support analyst with a proven record of success, you will support end users in a primarily Microsoft Windows based environment, contributing to the stability and efficiency of both centralized and distributed systems. You will collaborate with global team members to ensure technical issues are resolved quickly and efficiently, providing courteous assistance to users both locally and across the organization.

This is an excellent opportunity for someone who is self-motivated, independent and disciplined and who can apply these attributes within the established standards of the Information Systems department and the Graymont organization.

Responsibilities

Configure, deploy, and support desktops, laptops and peripherals including network printers.
Provide end‑user support for a variety of software, including Microsoft 365 applications, Adobe Acrobat, and other business applications.
Investigate, prioritize, diagnose, document and resolve routine software and hardware issues.
Utilize ticketing system (ServiceNow) log, track and resolve incidents and service requests according to defined service levels.
Meet required response, service, and resolution times with consistency.
Produce and maintain clear end‑user and internal IS Support documentation, including procedures, how‑to guides, and knowledge base articles.
Develop a working understanding of the organization’s IT architecture, hardware standards and software.
Manage and support mobile devices (iOS), including device enrollment, configuration, compliance, troubleshooting, and lifecycle activities using enterprise mobility management tools (e.g., Microsoft Intune)

Qualifications

Education: Post‑secondary degree or diploma in Information Technology, Computer Science, Information Systems, Network Administration, or Technical Support, or an equivalent combination of education and hands‑on experience in an end‑user support environment.
Professional Experience: Minimum five (5) years of experience in a multi-faceted end-user or desktop support role within an enterprise environment.
Technology Requirements: Strong knowledge of Microsoft Windows operating systems.
Solid experience with Microsoft 365 administration and user support (including Teams and Exchange Online).
Working knowledge of Active Directory user and device management.
Experience with endpoint protection and virus-control solutions.
Demonstrated ability to perform hardware and software diagnostics.
Experience using ticketing systems such as ServiceNow.
Additional Asset: Experience supporting mobile device management (MDM) solutions and corporate mobility environments.
Travel Component: Up to 25% travel
Language Requirement: Bilingualism required (French and English)

Who You Are

Customer Focus: You prioritize understanding and meeting customer needs, delivering solutions that exceed expectations and build lasting satisfaction.
Problem Solving: You enjoy diagnosing technical issues, analyzing root causes, and implementing practical solutions within established standards.
Collaborative / Teamwork: You thrive in a global, multi-disciplinary environment and work effectively with teammates to resolve issues and improve service delivery.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

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