Toronto On Senior merchant Jobs – 108 Openings This Week

Chief of Staff, CX Ops
Gorgias —Toronto, ON
- $166,000–$184,000 a year
- Full-time
- Hybrid work
- Sales
- AI
4h
Client Consultant - Senior Associate - Payments
JPMorganChase —North York, ON
- $90,000–$140,000 a year
- Full-time
- Bilingual
- English
- Presentation skills
7h
Product Management Advisor II
Fiserv —Toronto, ON
- $118,400–$148,000 a year
- Full-time
- Product management
- APIs
- Communication skills
Data Scientist (Askuity division)
The Home Depot Canada —Toronto, ON
- $120,000–$150,000 a year
- Full-time
- Hybrid work
- Sales
- Merchandising
- SQL
- Profit sharing
Project Manager, Store Graphics (10 months Contract)
Indigo Books & Music —Toronto, ON
- $70,000–$80,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
Management Associate Program
OTT Financial Group —Toronto, ON
- Full-time
- Bilingual
- Computer Science
- English
Quick apply
Sales Development Representative - ISO & ISV Channel Partnerships
OTT Financial Group —Toronto, ON
- $55,000–$70,000 a year
- Full-time
- Hybrid work
- Bilingual
- Sales
- Salesforce
Quick apply
13d
Senior Manager, Strategic Finance- Insights and Analytics
Lightspeed Commerce, Inc. —Toronto, ON
- Full-time
- Hybrid work
- Microsoft Excel
- Engineering
- Finance
- Disability insurance
- Dental care
Quick apply
Swim Instructor
Pellea Fitness —Toronto, ON
- $20–$60 an hour
- Temporary
- CPR Certification
- English
- High school diploma or GED
- Flexible schedule
Quick apply
Director, Data Science
Mastercard —Toronto, ON
- $154,000–$247,000 a year
- Full-time
- Azure
- Doctoral degree
- Master's degree
3d
Senior Software Engineer, Backend (Growth Platform)
Affirm —Toronto, ON
- $150,000–$200,000 a year
- On call
- Remote
- AWS
- Bachelor's
- APIs
- Employee stock purchase plan
- Dental care
Vice President, Global Data & Analytics, Data Science Practice
Visa U.S.A. Inc. —Toronto, ON
- Full-time
- Hybrid work
- Medicine
- Microsoft Excel
- Doctoral degree
- Wellness program
- Dental care
Senior Manager, Tax
Lightspeed Commerce, Inc. —Toronto, ON
- $140,000–$160,000 a year
- Full-time
- Hybrid work
- Management
- Salesforce
- English
- Disability insurance
- Dental care
Quick apply
Sr Eng Mgr, Backend, Data & ML
eBay Inc. —Toronto, ON
- Full-time
- Computer Science
- Engineering
- System design
Sr Financial Analyst
Peoples Trust Company —Toronto, ON
- $80,000–$100,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Finance
- Bachelor's
- Profit sharing
- Paid time off
13h

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Client Consultant - Senior Associate - Payments
JPMorganChase —North York, ON
Drive Improvement: Capture the voice of the customer to inform product development, lead ongoing process enhancements, and support knowledge transfers with…
$90,000–$140,000 a year
7h
Director, Data Science
Mastercard —Toronto, ON
This is a senior leadership role, responsible for defining the data science strategy, guiding execution across multiple business initiatives, and ensuring…
$154,000–$247,000 a year
3d

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Chief of Staff, CX Ops

Gorgias -
Toronto, ON

Apply Now

Job details

Full-time
$166,000–$184,000 a year
4 hours ago

Qualifications

Sales
E-commerce
Management consulting
SaaS
AI

Full job description

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

Join our team for the opportunity to:

Work with smart, passionate people every day

Get extreme ownership over your work and results

Be treated like the expert you are

About the Team

The CX Org at Gorgias is a 100-person team spanning Customer Success, Implementations, Support, Technical Solutions, and Customer Education. We own the full customer journey — from onboarding to expansion — with one mission: deliver a top-tier customer experience for the merchants we serve, powered by AI automation. We're an AI-first, metrics-driven team that moves fast and holds itself to high standards on both execution and outcomes.

About the Role

This is a high-impact execution role at the center of post-sales and company-wide operations. Gorgias is building the AI-native post-sales organization — and this role is at the heart of that ambition. You'll design and launch new programs across the CX org, bring rigor and momentum to strategic initiatives, and work closely with CX function leaders and cross-functional partners to make things land. The right person is a builder who thrives in ambiguity, communicates with clarity, and brings both strategic thinking and hands-on execution to everything they touch.

What You'll Do

Design, structure, and launch new programs across the CX org — from early idea to measurable outcomes
Drive Gorgias's AI-native agenda within CX: identify automation opportunities, build internal playbooks and tooling, and work with CX leaders and cross-functional partners to increase AI adoption across the merchant base
Support CX function leaders (Customer Success, Implementations, Support, Technical Solutions, Education) as an execution partner — helping them structure programs, stay on track, and remove blockers
Build and maintain the CX org's internal AI skills and automation library — systematically replacing manual processes with scalable AI-powered workflows
Work with the COO to own the operating rhythm of the CX org: OKR tracking, leadership team prep, performance dashboards — ensuring leadership always has a clear, data-grounded view of org health
Handle the operational admin work that keeps the CX org running day-to-day — including acting as the interface between Product and CX
Partner on cross-functional operational initiatives — working with Finance, Product, Engineering, and Sales to drive company-wide programs that require post-sales perspective and operational rigor
Craft exec-ready materials — strategy docs, program frameworks, presentations — that turn complex initiatives into clear narratives
Take on special projects that cut across functions or sit outside any existing team's mandate

Who You Are

4–7 years of experience in management consulting, strategy, or operations at a fast-moving SaaS or tech company
You've partnered closely with senior leaders and know how to be a true execution partner — you bring structure to ambiguity and move things forward without waiting for perfect clarity
Deep, genuine interest in AI and automation — you understand how AI Agent products work and are energized by the opportunity to build AI-native operations from the ground up. Experience with AI Agent products is required; familiarity with eCommerce SaaS is a plus
Highly data-driven — you build dashboards, read metrics before drawing conclusions, and push back when decisions aren't grounded in evidence
Structured thinker who can translate a complex, half-formed problem into a clear framework and an executable plan
Excellent communicator: concise in writing, sharp in meetings, able to adapt from a working session with a function leader to a cross-functional executive conversation
Comfortable operating across organizational boundaries — you can hold your own in conversations with Finance, Product, Engineering, and Sales
Collaborative and low-ego — your success metric is the org's outcomes, not your visibility
Experience working in or alongside post-sales organizations (CS, Support, Implementations) is a strong plus

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at [email protected].

Compensation Range: $166K - $184K

Apply Now

Refine Your Search

senior merchant jobs in toronto on

Chief of Staff, CX Ops

Client Consultant - Senior Associate - Payments

Product Management Advisor II

Data Scientist (Askuity division)

Project Manager, Store Graphics (10 months Contract)

Management Associate Program

Sales Development Representative - ISO & ISV Channel Partnerships

Senior Manager, Strategic Finance- Insights and Analytics

Swim Instructor

Director, Data Science

Senior Software Engineer, Backend (Growth Platform)

Vice President, Global Data & Analytics, Data Science Practice

Senior Manager, Tax

Sr Eng Mgr, Backend, Data & ML

Sr Financial Analyst

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