Sr. Clinical App Analyst, Interfaces/FSI, Regional Digital Solutions
Regional Digital Solutions
Burnaby, BC
In addition to the general responsibilities of the Senior Clinical Applications Analyst role, this position provides specialized support for the design, development, implementation, monitoring, and sustainment of healthcare system integrations and interfaces within the Cerner Electronic Medical Record (EMR) environment. Responsibilities include analyzing interface requirements; designing, building, testing, and deploying HL7 v2.x interfaces (including ADT, ORM, ORU, MDM, and SIU message types); performing data mapping and transformation activities; monitoring production interfaces and resolving interface-related incidents; and ensuring data integrity, reliability, and compliance with healthcare information standards. The role works collaboratively with clinical, operational, and technical teams including System Engineers and integration engine (BizTalk) support teams to support integration initiatives, upgrades, testing, and go-live activities. The successful candidate will demonstrate strong analytical and troubleshooting abilities, a solid understanding of interface architecture, HL7 messaging standards, SQL and relational databases, and experience working within Agile project environments utilizing tools such as Jira and Confluence.
This position functions within a clinical applications environment with a strong focus on healthcare system integration and interface support for the Cerner EMR. The role works closely with clinical, operational, and technical stakeholders to support the analysis, design, and sustainment of system-to-system integrations that enable the exchange of clinical and administrative data across the organization. This includes working with structured healthcare messaging standards (such as HL7 v2.x), supporting data flow between clinical and ancillary systems, and ensuring the accuracy, integrity, and reliability of information exchanged through integrated platforms. The position requires the ability to understand complex data flows, support troubleshooting of system interactions in both production and non-production environments, and collaborate with technical teams involved in interface engine configuration, system design, and application support. Familiarity with relational data concepts and structured query languages supports analysis, validation, and issue resolution within integrated clinical systems.
What you’ll do
- Lead or conduct process analysis groups and/or feasibility studies with end users and vendors to identify and evaluate user requirements. Develop alternatives and recommendations including scope and implications of applying new or existing functionality and processes to the clinical domain.
- Develop and/or assist in the development of project charters, business cases, work plans, task sequencing and time schedules.
- Develop project plans, resource requirements, timelines and cost estimates from feasibility through handoff to sustainment.
- Lead small teams, including IMIS staff, other PHC staff or vendor personnel and coordinate the resources on project initiatives and operational sustainment tasks.
- Oversee and provide work direction to assigned resources by assigning tasks, setting priorities and re-assigning work when necessary.
- Work with the relevant Leader to ensure that staff have adequate training to perform their duties and develop their skills.
- Mentor more junior staff in techniques of project co-ordination, workflow analysis, application design, testing, implementation and training.
- Develop and/or assist in the preparation of RFI/RFP documentation and participate in vendor evaluation and selection.
- Use change management principles by working collaboratively with users in defining, implementing and documenting changes in user processes; testing and implementation plans; and detailed documentation of application setup and usage.
- Ensure development, documentation and execution of test plans including unit, end to end, integration and volume testing.
- Work collaboratively with Training & Support personnel in the development of training and user orientation strategies; training materials; quick reference manuals and training delivery.
- Develop communication strategies and materials for new or changed application implementation.
- Provide 3rd Level end user application support including troubleshooting, identifying options and implementing appropriate solutions; maintain communication with end users and IT staff; document incidents, new user orientation programs and provide remedial education.
- Provide input to the development of policies and procedures.
- Provide backup Team Leadership duties where necessary.
What you bring
Qualifications
- University degree in a related clinical information technology field and a minimum of five (5) years related intermediate and senior level experience and exposure to a supervisory role, or an equivalent combination of education and experience acceptable to employer.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Regional Digital Solutions contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Knowledge of clinical systems applications and issues related to the implementation and sustainment of computer applications in the clinical environment.
- Excellent knowledge of hospital operations, clinical processes and health care administration.
- Conversant with systems analysis and design principles; people management; resource management; project management and related tools; the systems development life cycle methodology and continuous quality improvement techniques.
- Ability to carry out studies and develop reports on topics such as user requirements and process improvement.
- Ability to analyze operational problems in the clinical environment; and identify and implement innovative solutions.
- Experience with operational support structures/procedures and the leadership thereof.
- Ability to work well with people from many disciplines with varying degrees of clinical and technical experience to present difficult issues and solicit input to resolve complex issues.
- Excellent interpersonal, oral and written communication skills.
- Ability to work independently and in collaboration with others.
- Ability to work under time constraints with accuracy.
- Proficient organizational and time management abilities.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular Full-Time
Salary Range: $76,111 - $109,409. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Closing Date: Applicants accepted until position is filled
Hours of Work: 08:00-16:00 Monday-Friday
Requisition #: 198613E
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at http://internaljobs.phsa.ca.
The internal job posting expires on May 15, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail [email protected] with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail [email protected] with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at [email protected].
