remote it analyst Jobs – 116 Openings This Week

Service Desk Analyst, Night Shift.
ISG Search Inc —Remote
- Full-time
- Remote
- Microsoft Outlook
- Windows
- Microsoft Office
Quick apply
11d
Senior System Analyst - Application and Integration (Developer)
Mackenzie Health —Richmond Hill, ON
- $50.54–$59.44 an hour
- Temporary
- Remote
- Azure
- Computer Science
- Engineering
Workforce Management Applications Analyst
Confidential —Mississauga, ON
- $80,000–$100,000 a year
- Full-time
- In-person
- Business
- Wellness program
- Dental care
Quick apply
2d
Information Systems Administrator & Security Analyst
CAA Atlantic Limited —Saint John, NB
- $68,000–$102,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Store discount
- Wellness program
Network Analyst - Automation Specialist
Procom —Remote
- Immediate opening
- Remote
- Scripting
- Computer networking
- Python
- Flexible schedule
Quick apply
2d
IdM Analyst / Architect - Expert
Procom —Remote
- Contract
- Remote
- Azure
- Oracle
- Management
Quick apply
4d
Systems Analyst
WCB Manitoba —Winnipeg, MB
- Full-time
- Bilingual
- Computer science
- Computer Science
Quick apply
Senior Cybersecurity Analyst
University of New Brunswick —Fredericton, NB
- $78,733–$107,305 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's
- Disability insurance
- Dental care
Bilingual Payroll Support Analyst (Canada – Remote)
WorkLinks —Remote
- Remote
- Bilingual
- English
- Human resources
Application Analyst
Chartered Professional Accountants of AB —Edmonton, AB
- Hybrid work
- Azure
- Customer service
- DevOps
5d
Security & Compliance Analyst
Madcap Software —Montréal, QC
- $65,000–$85,000 a year
- Azure
- DevOps
- AWS
- Paid time off
- Work from home
Senior Analyst, HR Technology Analytics
Pacific Blue Cross —Burnaby, BC
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- Administrative experience
- SQL
- Bachelor's
- Disability insurance
- Dental care
Network Analyst - Senior
Recutify Inc. —Edmonton, AB
- Weekends as needed
- Remote
- Customer service
- Windows
- Computer networking
Quick apply
Senior Revenue Operations Systems Analyst
Prophix —Etobicoke, ON
- $108,000–$135,000 a year
- Full-time
- Remote
- Sales
- Marketing
- Salesforce
- Dental care
- Paid time off
Quick apply
Trade Support Analyst (with capital markets experience)
Luxoft —Remote
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Solution Analyst
Jonas Construction Software —Markham, ON
- Full-time
- Customer service
- English
- Accounting
- Work from home
Bilingual Accounting Application Support Analyst
Compass Group Canada Ltd —London, ON
- $48,700–$55,000 a year
- Overtime
- Remote
- Bilingual
- Customer service
- English
Quick apply
Lead Analyst, Business Applications – ServiceNow (T & I) (Telework/Hybrid)
CBC/Radio-Canada —Montréal, QC
- Full-time
- Remote
- Bilingual
- Oracle
- Computer Science
8d
Global Service Desk Analyst - French Bilingual Overnight
Long View Systems —Remote
- $40,000–$52,500 a year
- Remote
- Bilingual
- Customer service
- English
1d
Post Trade Support Analyst
Recutify Inc. —Montréal, QC
- Full-time
- Bilingual
- English
- Negotiation
Quick apply

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Service Desk Analyst, Night Shift.

ISG Search Inc -
Remote

Quick apply

Job details

Full-time | Contract
11 days ago

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Microsoft Exchange
Windows
Microsoft Office
Computer networking
Customer support
TCP/IP
Root cause analysis
Hospital experience
Active Directory
VPN

Full job description

Duration:

6 month contract with potential for extension.

The role:

This is a customer service focused position that requires an individual to work independently as well as part of a team to support the organizations defined service expectations. The primary accountability for this role is to answer, log and resolve requests placed to the IT Service Desk in an efficient, timely and courteous manner primarily via phone, voicemail and e-mail.

Responsibilities:

Answer calls for IT Service and Support primarily via phone, voicemail and e-mail;
Act as the first point of contact for all offered IT Services, such as application, hardware, PC and telecom related requests for IT service and support;
Analyze, diagnose and resolve calls in an efficient and effective manner leveraging available tools (Bomgar, KACE, knowledge base and other sources of documentation);
Transfer and escalate incidents and requests to the appropriate 2nd/3rd level support resources, following up with ticket owners to ensure effective resolution in a timely manner;
Record, categorize and log Incidents and Requests for service using the IT Service Management tool;
Provision, change and de-provision user accounts in accordance with corporate policies and procedures;
Actively seek opportunities for service improvement, recognizing the needs and expectations of our clients;
Provide knowledge transfer and mentoring of other team members when required;

Must Have:

Ability to work independently from 11pm - 7am in a remote capacity.
ITIL Foundations certification preferred
Microsoft certifications an asset
Experience in a health related field is an asset
2+ years' experience in providing customer support with a high level of professionalism preferred.
Direct hospital or healthcare experience an asset
Strong client computing experience e.g. desktops, laptops, printers, mobile devices (Blackberry/iPhone etc.), multifunction devices, desktop phones, voicemail;
Solid skills in supporting common end user applications including Windows 7, Windows 10, Microsoft Office, Internet Explorer, Outlook etc.;
Strong troubleshooting skills with focus on root cause analysis;
Experience with tools and technologies such as Dell KACE, Bomgar, BES, Active Directory, Microsoft Exchange;
Knowledge of networking technologies such as VPN, TCP/IP, and wireless;
Experience with IT Service Management tools such as FrontRange ITSM;
Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills;
Advanced technical troubleshooting and multitasking skills

Quick apply

Refine Your Search

it analyst jobs in remote

Service Desk Analyst, Night Shift.

Senior System Analyst - Application and Integration (Developer)

Workforce Management Applications Analyst

Information Systems Administrator & Security Analyst

Network Analyst - Automation Specialist

IdM Analyst / Architect - Expert

Systems Analyst

Senior Cybersecurity Analyst

Bilingual Payroll Support Analyst (Canada – Remote)

Application Analyst

Security & Compliance Analyst

Senior Analyst, HR Technology Analytics

Network Analyst - Senior

Senior Revenue Operations Systems Analyst

Trade Support Analyst (with capital markets experience)

Customer Solution Analyst

Bilingual Accounting Application Support Analyst

Lead Analyst, Business Applications – ServiceNow (T & I) (Telework/Hybrid)

Global Service Desk Analyst - French Bilingual Overnight

Post Trade Support Analyst

I want to receive the latest job alerts for it analyst in remote

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