burnaby, bc helpdesk support Jobs – 112 Openings This Week

Systems Analyst (IST Whistler)
F12.net —Vancouver, BC
- Full-time
- SharePoint
- Disability insurance
- Dental care
Quick apply
10d
IT Infrastructure Technician
F12.net —Surrey, BC
- Full-time
- Travel
- Computer networking
- Disability insurance
- Dental care
Quick apply
Administrative Assistant, Senior Leaders - BC Cancer Vancouver
BC Cancer —Vancouver, BC
- $58,494–$76,773 a year
- Temporary
- Hybrid work
- Administrative experience
- Recruiting
- Typing
8d
VP, Data & Analytics
Scribd, Inc. —Vancouver, BC
- $225,000–$320,000 a year
- Full-time
- Business
- Analytics
- Disability insurance
- Dental care
Forward Deployed AI Engineer
Nucleus —Vancouver, BC
- $120,000–$150,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Databases
Quick apply
Technical Engineer
Centiro —Vancouver, BC
- Azure
- Travel
- Computer networking
Administrative/ Restraint Assistant (Bilingual English/Mandarin
Masa Ishibashi —Richmond, BC
- $17.85–$28.72 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Senior Analyst, IT Risk Reporting Operations
Royal Bank of Canada —Vancouver, BC
- Full-time
- Microsoft Excel
- PMP
- Research
13d
Automation & AI Engineer
Martell Ventures —Vancouver, BC
- $150,000 a year
- English
- SQL
- APIs
Quick apply
1d
Executive Assistant & Office Administrator
Western Coast Enterprise Ltd. —Richmond, BC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Developer/Coach (Senior)
Adacado.com —Vancouver, BC
- English
- In-person
- Communication skills
- Paid time off
- Flexible schedule
Senior Software Engineer, Core Experiences - Vancouver, Canada
Speechify —Vancouver, BC
- Remote
- Java
- APIs
6d
Developers (Senior)
Adacado.com —Vancouver, BC
- In-person
- Paid time off
- Flexible schedule
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
10d
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off

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IT Infrastructure Technician
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A valid 5 class driver’s license is required. An excellent resource pertaining to F12 services and hardware, you help answer client and vendor questions.
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Systems Analyst (IST Whistler)

F12.net -
Vancouver, BC

Quick apply

Job details

Full-time
10 days ago

Qualifications

Microsoft Windows Server
.NET
Virtualization
CompTIA Network+
SharePoint
Active Directory
CompTIA A+

Full job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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helpdesk support jobs in burnaby, bc

Systems Analyst (IST Whistler)

IT Infrastructure Technician

Administrative Assistant, Senior Leaders - BC Cancer Vancouver

VP, Data & Analytics

Forward Deployed AI Engineer

Technical Engineer

Administrative/ Restraint Assistant (Bilingual English/Mandarin

Senior Analyst, IT Risk Reporting Operations

Automation & AI Engineer

Executive Assistant & Office Administrator

Developer/Coach (Senior)

Senior Software Engineer, Core Experiences - Vancouver, Canada

Developers (Senior)

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

Customer Service Representative - Automotive

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