Calgary Ab Technical support Jobs – 94 Openings This Week

Technical Support Analyst
Pason Systems Corp —Calgary, AB
- Night shift
- Hybrid work
- Spanish
- English
- Windows
- Work from home
Quick apply
IT Systems & Support Specialist
Basecamp —Calgary, AB
- 8 hour shift
- Microsoft Access
- Azure
- Windows
- Dental care
- Vision care
Quick apply
Tier 2+ IT Technician (MSP - Microsoft 365 - Cybersecurity)
Evolution IT —Calgary, AB
- From $65,000 a year
- Full-time
- Windows
- Travel
- SharePoint
- Mileage reimbursement
- Dental care
Quick apply
Software Support Specialist
Kailo Medical —Calgary, AB
- $60,000–$100,000 a year
- Full-time
- Hybrid work
- Windows
- SQL
- No university degree
- Dental care
- Work from home
Quick apply
2d
Senior IT Service Desk Technician
Reis Informatica Inc. —Calgary, AB
- Full-time
- Azure
- Microsoft Office
- SharePoint
- Dental care
- Paid time off
Quick apply
1d
Senior IT Technician
Cerco Creative Marketing —Calgary, AB
- From $65,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
Quick apply
Senior Systems Administrator
Andrew Sheret Limited —Calgary, AB
- $85,000–$125,000 a year
- Full-time
- English
- SharePoint
- IT
- Store discount
- Disability insurance
Quick apply
Completions Tier 1 - Technical Support Analyst
Pason Systems Corp —Calgary, AB
- Night shift
- Hybrid work
- English
- Analysis skills
- Programmable logic controllers
- Work from home
Quick apply
HVAC Technical Support Advisor
The Group Master —Calgary, AB
- $70,000–$95,000 a year
- Hybrid work
- Schematics
- Sales
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
System Administrator (Tier 2 & Tier 3 System and Application Support) - Calgary, AB
Keolis Canada —Calgary, AB
- On call
- Azure
- Computer Science
- Engineering
Quick apply
3d
IT Field Operations Specialist
Avenue Living Asset Management —Calgary, AB
- Customer service
- Travel
- Computer networking
- Paid time off
Quick apply
3d
Support Analyst
Procom —Calgary, AB
- Immediate opening
- Travel
- Communication skills
Quick apply
2d
Technical Support Supervisor
Canadian Fiber Optics Corp —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Technical Support Representative - Pacific Time Zone
ContactMonkey —Calgary, AB
- $55,000–$65,000 a year
- Remote
- Microsoft Outlook
- Customer service
- AI
L1 Support Hero
GAM Technical Services —Calgary, AB
- $40,000–$60,000 a year
- Weekends as needed
- Azure
- Customer service
- Microsoft Office
- Dental care
Quick apply
Technical Support Analyst
PBS Systems —Calgary, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Dental care
- Paid time off
Network Support Technician (NOC 22220)
E-net Solutions —Calgary, AB
- $36.50 an hour
- Full-time
- Computer science
- Computer Science
- No university degree
Technical Support Representative
Canadian Fiber Optics Corp —Calgary, AB
- Weekends as needed
- Customer service
- Computer networking
- Organizational skills
Quick apply
13d
IT User Support I
BrokerLink —Calgary, AB
- $50,900–$62,200 a year
- Full-time
- Customer service
- No experience needed
- Windows
- Employee stock purchase plan
4d
Support Specialist
Terra Dygital Solutions Inc. —Calgary, AB
- $55,000–$75,000 a year
- On call
- Hybrid work
- Azure
- Travel
- Typing
- Paid time off

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technical support jobs near calgary ab

Technical Support Analyst

Pason Systems Corp -
Calgary, AB

Quick apply

Job details

Permanent

Qualifications

Spanish
Call center experience
English
Windows
Technical support
Analysis skills
CentOS
Communication skills

Full job description

Pason is the leading global provider of specialized data management systems for land-based and offshore rigs worldwide. Our rental solutions, which include data acquisition, well-site reporting, remote communications, and web-based information management, enable collaboration between the rig and the office.

Pason’s energized and focused work environment empowers each team member to push the envelope of traditional thinking to create new solutions to old problems. We place considerable focus on a culture that nurtures imagination in an atmosphere where people are free to perform to their fullest potential in an open and friendly environment.

The Team

The technical solutions team is the first point of contact our customers will call upon when something goes wrong with our products. The team provides technical, software and hardware support in a 24/7 service desk environment by troubleshooting and resolving issues during deployment and ongoing use of Pason's products and services.

The Role

We are looking for a Technical Support Analyst to provide technical, software and hardware support in a 24/7 service desk environment. The successful candidate will utilize their strong communication, analytical and critical thinking skills to assist our clients in troubleshooting and resolving issues during deployment and ongoing use of Pason’s products & services. The role requires an individual who is committed to working through complex problems with a high-level accuracy and with a focus on providing exceptional customer service. This position will support over 200+ Pason field technicians and diverse client base.

Responsibilities:

Respond to customer inquiries via telephone or email to provide problem resolutions in accordance with our service standards
Log all issue-based interactions with clients and field technicians
Identify and escalate situations requiring a field technician when necessary
Troubleshoot and resolve complex software, hardware and technical issues for clients
Collaborate with development staff to recreate problems in a test environment
Remote troubleshooting using a variety of different software tools
Track issues to resolution and update Pason’s Knowledge Base
Stay current with Pason’s products and software changes and updates
Set proper priority for issues to ensure timely resolution
Actively contribute to on-going process improvements
Available for a 4 day on and 4 days off schedule with 11-hour shifts rotating through the day, evening, night and stat holiday shifts
Individual transportation is required

Qualifications:

Experience providing technical support to remote clients
Excellent verbal and written communications skills
Ability to manage multiple concurrent projects/tasks
Ability to identify, isolate and communicate problems from and to all levels of users
Dedicated commitment to customer success
Thrive under constantly changing conditions, offering new ideas and fresh approaches to problems
Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Willing to work in a 24 X 7 environment and rotate through day, evening, night and stat holiday shifts.
Fluent oral and written English communication skills
Spanish would be an asset
Located in Calgary, AB

Experience

Call Center experience is an asset
2 years or more of technical support experience with CentOS, Windows 10, and Cisco networking would be an asset
Experience with oilfield drilling and terminology would be an asset

Education

Certificate or better in Information Technology or related field

Hybrid Work Environment

This position allows the opportunity for an employee to work in a hybrid environment. During the day shifts the analysts will work from the office, however there are 2 night shifts that allow for analysts to work from home.

Perks and Benefits

Competitive compensation packages
Extended health benefits
Work life balance
Health & wellness support
Opportunities to give back
Great vacation time
Employee & family events

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, verification of educational background, a drug and alcohol test (for safety sensitive positions) and criminal background checks.

Quick apply

Refine Your Search

technical support jobs in calgary ab

Technical Support Analyst

IT Systems & Support Specialist

Tier 2+ IT Technician (MSP - Microsoft 365 - Cybersecurity)

Software Support Specialist

Senior IT Service Desk Technician

Senior IT Technician

Senior Systems Administrator

Completions Tier 1 - Technical Support Analyst

HVAC Technical Support Advisor

System Administrator (Tier 2 & Tier 3 System and Application Support) - Calgary, AB

IT Field Operations Specialist

Support Analyst

Technical Support Supervisor

Technical Support Representative - Pacific Time Zone

L1 Support Hero

Technical Support Analyst

Network Support Technician (NOC 22220)

Technical Support Representative

IT User Support I

Support Specialist

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