receptionist/veterinary assistant Jobs

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Clinic Supervisor

The Ontario SPCA and Humane Society -
Pembroke, ON

Quick apply

Job details

Full-time
$35 an hour
3 days ago

Qualifications

Supervising experience
Driving
Leadership
Driving Licence

Full job description

Who We Are

The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

Our Values

Our core values include having compassion for the people and animals we serve. Being transparent with the individuals we interact with every day and the team members we work with. Each day striving for excellence in relation to animal welfare. Collaborating with one another to ensure a team spirit in caring for the animals. We take accountability for our actions and the impact we are making in pet-related care. All our values add up to ensure the upmost care, comfort and compassion and to treat the animals and the communities we serve with respect and kindness.

Compassion
Transparency
Excellence
Collaboration
Accountability

Why You Should Join Our Team

Be part of an energetic team environment with others who share your passion for animal wellbeing!
Competitive compensation package including medical, dental and vision benefits
Employee Family Assistance Program
Paid sick time
3 weeks of vacation to start!
Predictable daytime hours
4 day work week!
Free onsite parking
Discount on Ontario SPCA apparel, Paws & Give merchandise, Virtual pet care, and pet food too!
Opportunities for professional development

Opportunity

The Clinic Supervisor plays a key leadership role in the day-to-day operation of the Renfrew Mobile Clinic Program. Working from a mobile veterinary unit stationed at the Renfrew County Animal Centre, the Clinic Supervisor oversees daily clinic operations, staff scheduling, inventory management, client service delivery, and clinical support activities.

The Clinic Supervisor provides direct supervision to the Veterinary Assistant/Receptionist, volunteers, students, and placement learners while working closely with the Veterinarian to deliver high-quality veterinary services to both Ontario SPCA animals and community-owned pets.

This role actively participates in surgical procedures, wellness appointments, urgent care support, and humane euthanasia services while ensuring compliance with College of Veterinarians of Ontario standards and Ontario SPCA policies and procedures.

Position Overview

Customer Service

Supervises the Veterinary Assistant/Receptionist in ensuring exceptional client service and efficient appointment flow.
Supports community members accessing wellness, surgical, and euthanasia services.
Oversees client communication, appointment scheduling, patient admissions, and discharges.
Models and coaches high customer service standards.

Animal Care

Provides daily supervision to clinic staff and volunteers.
Assists the Veterinarian with wellness appointments, surgical procedures, urgent care cases, and euthanasia services.
Monitors anesthesia and patient recovery.
Oversees medication preparation and administration.
Supports treatment planning and patient follow-up.
Maintains low-stress and fear-free handling standards.

Daily Operations

Coordinates daily operations of the mobile veterinary unit.
Oversees mobile clinic setup, maintenance, cleanliness, and readiness.
Maintains inventory of pharmaceuticals, medical supplies, and equipment.
Ensures proper storage and documentation of controlled substances.
Coordinates appointment schedules and patient flow.
Maintains accurate medical records and operational reporting.
Assists with implementation of clinic procedures and workflows.

Staff Leadership

Provides direct supervision to the Veterinary Assistant/Receptionist.
Coordinates daily assignments and workload distribution.
Conducts training and onboarding.
Coaches performance and provides ongoing feedback.
Supports volunteer engagement and training.

Set up for Success!

Required

Registered VeterinaryTechnician (RVT) in good standing with the OAVT.

• 2–5 years of veterinary clinical experience.

Strong surgical and anesthesia monitoring experience.
1–3 years of supervisory or leadership experience.
Experience leading teams in a fast-paced environment.
Strong client service and conflict resolution skills.

• Valid G Driver's License and clean driving record.

Preferred

Shelter medicine experience.
Community medicine experience.
Mobile clinic experience.
Inventory and controlled drug management experience.
Experience supervising volunteers and students.

We Can’t Wait to Meet You!

Click Apply Now and upload your resume and cover letter.

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however only those selected for an interview will be contacted.

The Ontario SPCA and Humane Society is committed to fostering an inclusive and accessible workplace. Accommodation is available throughout the recruitment process upon request. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722.

Our Commitment to a Human-Centered Hiring Process

Our organization complies with Ontario Employment Standards Act, 2000, and relevant privacy legislation. While we use technology to help manage applications efficiently, resumes are personally reviewed by a member of our recruitment team. From screening to interviews and final decisions, our process is rooted in a human-centered approach.

8 hour shifts, 4 days per week
32 per week

Quick apply

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