calgary, ab technical support representative Jobs – 109 Openings This Week

Customer Service Representative
Graymont —Canada
- Weekends as needed
- Hybrid work
- CRM software
- Sales
- Customer service
Account Executive
Compugen Inc —Canada
- $100,000–$120,000 a year
- Hybrid work
- Sales
- In-person
- Business
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
11d

More jobs to discover

Find similar jobs that you might be interested in.

Account Executive
Impact Recruitment —Calgary, AB
Hybrid work model with 3 days in office and 2 days from home. On Target Earnings: Up to $150,000 or more. Support new clients through their first month post-…
Up to $150,000 a year
Quick apply
ACCOUNT EXECUTIVE (INTERNATIONAL FREIGHT FORWARDING)
Yusen Logistics (Canada) Inc. —Calgary, AB
Valid driver's license for the applicable territory, own vehicle with current automobile insurance. Participates in local business activities and events to gain…
$90,000–$100,000 a year
Quick apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sales Account Manager
Atlas Packaging —Toronto, ON
Possession of a valid driver’s license and a reliable vehicle as travel is required. Provide quotations, product recommendations, technical support, and…
From $50,000 a year
Quick apply
Bilingual (French) Inside Sales Representative
Aartech Canada Inc —Oshawa, ON
Lead generation, warm calls and cold calls. We welcome applications from persons with disabilities and will provide accommodations during all stages of the…
$40,000–$65,000 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for technical support representative in calgary, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support representative jobs near calgary, ab

Account Manager jobs in Burlington, On

Full Time Executive Nanny jobs in Toronto, On

Account Executive jobs in Winnipeg, Mb

Account Executive jobs in Thorold, On

Account Executive jobs in Coquitlam, Bc

Account Executive jobs in Ontario

Account Manager Cosmetics jobs in Greater Toronto Area, On

Executive Administrative Assistant jobs in Edmonton, Ab

Directeur De Maintenance jobs in Lévis, Qc

Directeur D'agence jobs in Montréal, Qc

Directeur Administratif jobs in Montréal, Qc

Customer Service Representative jobs in Saint Lazare, Qc

Customer Service, Westjet jobs in Edmonton, Ab

Entry Level Medical Sales Representative jobs in Ontario

Customer Service Representative jobs in British Columbia

It Service Desk No Experience jobs in Surrey, Bc

Customer Service Representative jobs in Blainville, Qc

Airline Customer Service jobs in Toronto, On

Customer Service Representative jobs in Brockville, On

Customer Service Representative

Graymont -
Canada

Apply Now

Job details

Permanent | Full-time

Qualifications

CRM software
Cognos
Sales support
JD Edwards
Sales
Customer service
SAP
ERP systems
Logistics
Maintenance
Transportation management systems
Customer support
Logistics
Business
Associate's degree
Communication skills

Full job description

Customer Service Representative
Full-Time, Permanent, Hybrid
This position is can be located in any of the following Provinces: BC, AB, ON

Graymont is seeking a Customer Service Representative to ensure exceptional customer experiences through effective coordination and communication. Reporting to the Customer Service Manager, the role involves supporting customer relationships, processing orders accurately, maintaining records in Salesforce, coordinating with internal teams, and collaborating with sales and plant operations to ensure timely delivery. The CSR will also address customer concerns and contribute to ongoing service improvements, demonstrating strong customer relationship skills and a proactive attitude.

Responsibilities

Customer Relationship Support & Service Operations

Customer Engagement: Act as the primary contact for customers, ensuring strong relationships and responsive support.
Cross-Functional Communication: Coordinate between customers, sales, invoicing, plant operations, and logistics to ensure smooth information flow.
Issue Resolution: Handle inquiries and complaints promptly, identify recurring issues, and support continuous service improvement.
Customer Insights: Gather and share customer feedback to enhance service and satisfaction.
Operational Support: Help maintain SOPs, KPIs, and assist in training and supporting other team members.

Order & Logistics Coordination

Coordinate communication between customers and internal teams (sales, invoicing, operations, logistics).
Address inquiries and complaints efficiently, escalating recurring issues for long-term resolution.
Gather and relay customer feedback to improve service quality and customer experience.
Support maintenance of SOPs, KPIs, and assist in onboarding or guiding other team members as needed.

Demand & Supply Planning Support

Communicate customer and order trends to support accurate volume forecasting and business planning.
Contribute to S&OP meetings, offering insights to improve demand and supply alignment.
Support contingency planning by identifying supply alternatives during outages or plant disruptions.

Sales Support & Collaboration

Assist the commercial team as needed.
Coordinate customer-specific projects.
Maintain accurate customer master data.

Qualifications

Education: Associate degree or diploma in Business, Logistics, or related field.
Professional Experience: 3-5 years in Customer Service, Sales Support, Logistics Coordination, or similar roles preferred.
Technical Requirements:

o Experience with ERP systems (JD Edwards, SAP, etc.) and TMS platforms preferred.
o Familiarity with Salesforce or other CRM tools is a plus.
o Exposure to business intelligence tools like Cognos is advantageous.

Travel Component: Ability to travel 5–10% within North America; must reside within a reasonable distance from an airport.
Schedule Flexibility: Willingness to work occasional after-hours, weekends, and holidays as needed

Who You Are

Customer Focus: You prioritize understanding and meeting customer needs, delivering solutions that exceed expectations and build lasting satisfaction.
Problem Solving: You tackle complex challenges with practical, creative solutions, using experience and intuition to assess feasibility.
Effective Communicator: You are an active listener who can communicate effectively with different audiences in diverse situations.
Teamwork: You thrive in a multi-disciplinary team environment and believe that we can get further, faster by working together.
Effective Time-Management: You effectively prioritize tasks and manage your time to ensure deadlines are met.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities throughout North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.
Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

Apply Now

Refine Your Search

technical support representative jobs in calgary, ab

Customer Service Representative

Account Executive

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alerts for technical support representative in calgary, ab

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected