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Customer Success Manager (North America)

Speria
Canada

Apply Now

Job details

Qualifications

Spanish
Certified Scrum Master
SaaS
Communication skills

Full job description

About the Role

We’re looking for a Customer Success Manager (CSM) to join our growing Customer Success team and help our customers get long‑term value from our solutions. This role is ideal for someone who enjoys building trusted relationships, driving engagement over time, and working closely with customers in a high‑touch, consultative model. You’ll own a portfolio of enterprise and large mid‑market customers, acting as their primary advocate and strategic partner. Success in this role comes from persistence, curiosity, and the ability to proactively guide customers in a traditionally slow‑moving industry.

What You’ll Do

Own and manage a portfolio of enterprise and large mid‑market customers in a high‑touch Customer Success model
Drive customer engagement, product adoption, and long‑term value realization
Lead recurring cadence calls, success planning, and renewal readiness
Proactively identify risks, opportunities, and expansion signals within your accounts
Partner closely with Sales, Support, and Projects teams to deliver a seamless customer experience

What Success Looks Like

Customers are engaged, informed, and actively using the platform
Renewals are well‑managed, predictable, and aligned with customer outcomes
“Quiet” or historically low‑touch accounts become active, strategic relationships
Internal teams view you as a trusted partner and source of customer insight
SKILLS & REQUIREMENTS

What We’re Looking For

Proven experience in Customer Success, or a similar client‑facing role
Experience managing enterprise or large mid‑market customers
Demonstrated ownership of renewals, customer cadence, and long‑term account health
Strong written and verbal communication skills
Ability to work independently and proactively in a remote environment

Nice to Have

Experience in SaaS or technology‑enabled products
Any exposure to agriculture, food production, or industrial software
Background in Professional Services or Implementations transitioning into Customer Success
Spanish language skills (a plus, not required)

Who You Are

Proactive, self‑directed, and comfortable taking ownership
Patient and persistent — you understand that meaningful change takes time
Consultative and customer‑focused, not transactional
Comfortable operating in evolving environments without rigid playbooks
Motivated by building long‑term relationships and driving real customer impact

Why Join Us

Own meaningful customer relationships in a stable, relationship‑driven customer base
Be part of a company evolving into a broader solutions provider
Work with collaborative, supportive leadership that values autonomy and growth
Make a tangible impact in an industry undergoing digital transformation

EEO Statement
Integrated into our shared values is Speria’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Speria aims to maintain a global inclusive workplace where every person is regarded fairly, appreciated for their uniqueness, advanced according to their accomplishments, and encouraged to fulfill their highest potential. We believe in understanding and respecting differences among all people. Every individual at Speria has an ongoing responsibility to respect and support a globally diverse environment.

ABOUT THE COMPANY

Speria is a commercial brand for the integrated offering within Munters FoodTech business, bringing together technologies, software and services into one connected offering.

Speria delivers operational intelligence solutions for food systems, helping producers and integrators improve efficiency, build predictability and enable greater productivity. This means improving feed conversion, reducing waste and emissions, and supporting animal health and welfare.

As a technology and services partner for food supply chain management, Speria supports mission-critical operations and decisions end-to-end.

Thurston Renwrick | Contact Person

Speria

Multiple locations | Remote

Apply Now

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manager, rssom systems jobs in engineer bc

Customer Success Manager (North America)

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