calgary, ab technical support representative Jobs – 108 Openings This Week

Team Lead Customer Service
Sealweld Industrial Materials Canada —Calgary, AB
- $80,000–$100,000 a year
- Overtime
- Customer service
- ERP systems
- English
- Disability insurance
- Dental care
Quick apply
2d
Sales Specialist
ABB —Calgary, AB
- Full-time
- Sales
- Salesforce
- Bachelor's
Customer Operations Leader
Indigo Books & Music —Calgary, AB
- $16–$24 an hour
- Weekends as needed
- Bilingual
- Sales
- Customer service
Quick apply
Outside Sales Representative
Convoy Supply —Calgary, AB
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Territory Sales Manager - Western Canada
Ajax Systems —Calgary, AB
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Travel
- Paid time off
Quick apply
Project Team Engineer
403Tech —Calgary, AB
- English
- Computer networking
- Communication skills
Directeur des ventes - Canada
Bailey International —Canada
- $170,000–$185,000 a year
- Full-time
- Bilingual
- Up to 50% travel
- Sales
- Disability insurance
- Employee assistance program
Quick apply
Commission Sales Representative - Engineering Services
Demand For HR —Canada
- Hybrid work
- CRM software
- Sales
- Engineering
Quick apply
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off
Customer Service Rep – Remote (Automotive, Bilingual: English / French)
Concentrix —Canada
- $16–$25 an hour
- Immediate opening
- Remote
- Bilingual
- Computer science
- Customer service
- Profit sharing
- Wellness program
4d

Discover related jobs

Based on your search for technical support representative jobs.

Warehouse Person
W&DC —Calgary, AB
Forklift certification is an asset. They ensure inventory accuracy, maintain a clean and safe work environment, and assist with shipping and receiving…
$20–$23 an hour
Quick apply
1d
Warehouse Associate
Grand & Toy —Calgary, AB
We are committed to employment equity, diversity, and providing accommodations for persons with disabilities. As our Warehouse Associate, you’ll unload inbound…
$20 an hour
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual (French) Inside Sales Representative
Aartech Canada Inc —Oshawa, ON
Lead generation, warm calls and cold calls. We welcome applications from persons with disabilities and will provide accommodations during all stages of the…
$40,000–$65,000 a year
Quick apply
Sales Account Manager
Atlas Packaging —Toronto, ON
Possession of a valid driver’s license and a reliable vehicle as travel is required. Provide quotations, product recommendations, technical support, and…
From $50,000 a year
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for technical support representative in calgary, ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support representative jobs near calgary, ab

Operations Lead jobs in Calgary, AB

Outside Sales Representative jobs in Calgary, AB

Sales Specialist jobs in Calgary, AB

Customer Service Representative jobs in Calgary, AB

Territory Sales Manager jobs in Calgary, AB

Ontario Public Service Ops jobs in Toronto, On

Responsable Service Clients jobs in Rivière Du Loup, Qc

Social Service Worker jobs in Belleville, On

Food Service Manager jobs in Toronto, On

Responsable Service Clients jobs in Ottawa, On

Customer Service Work From Home jobs in Mississauga, On

Operations Analyst jobs in Hamilton, On

Arena Operations jobs in Ontario

Operations Lead jobs in Brampton, On

Operations Administrator jobs in Toronto, On

Operations Lead jobs in Greater Toronto Area, On

Operations Lead jobs in Edmonton, Ab

Warehouse Team Lead jobs in Toronto, On

Operations Lead jobs in Halifax, Ns

Outside Sales Representative jobs in Vancouver, Bc

Team Lead Customer Service

Sealweld Industrial Materials Canada
Calgary, AB

Quick apply

Job details

Full-time
$80,000–$100,000 a year
2 days ago

Qualifications

Customer service
Supply chain
ERP systems
Oil & gas
English
Microsoft Office
MRP
High school diploma or GED
Bachelor's
Organizational skills
Business
Associate's degree
Leadership
Supply Chain Management
Communication skills

Full job description

Company Overview:

We are a provider of high quality, cost-effective valve lubricants primarily for the oil and gas storage, pipeline and gas distribution markets. We manufacture and distribute industrial sealants and lubricants, as well as related products, such as lubrication equipment and fittings. We serve the global valve maintenance market with value-added specialty products that enable optimal valve operation and help prevent costly, unscheduled downtime at customer facilities and pipelines. In addition, our products provide important safety benefits along with preventing fugitive valve emissions.

About the Role

This position is responsible for providing exceptional customer support by processing orders, addressing customer inquiries, and resolving issues in a timely and professional manner to ensure customer satisfaction and retention. The Sr. Customer Service Representative (CSR) will work closely with the Sales and Operations teams to ensure customer satisfaction and efficient order fulfillment.

As a senior member of the customer service team, this role provides day-to-day guidance, support, and oversight to peers, helping to drive consistency, quality, and adherence to processes. The position acts as a key point of contact for escalations, supports onboarding and training of new team members, and contributes to continuous improvement initiatives across customer service operations.

Internally this position will have the title of Sr. Customer Service Representative.

Principal Duties and Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels
Provide day-to-day guidance and direction to Customer Service team members, promoting consistency in processes and service delivery
Act as the primary escalation point for complex customer issues and support timely resolution
Support onboarding and training of new team members, including systems, processes, and best practices
Monitor team workflows and help ensure service levels and response times are consistently met
Identify recurring issues, training gaps, and process inefficiencies, and recommend improvements to leadership
Lead or support process improvement initiatives to enhance customer service operations
Process customer orders and manage the full order lifecycle, including entry, confirmation, tracking, and post-delivery follow-up
Maintain strict adherence to documentation standards to support customs clearance and regulatory compliance
Act as a key liaison between Sales, Operations, Logistics, and Finance to ensure alignment and prevent errors
Assist in resolving customer complaints, claims, returns, and exchanges
Provide basic technical support and accurate product and service information to customers
Maintain accurate records of customer interactions and transactions for reporting and analysis
Generate and distribute customer reports and support invoicing and billing processes as needed

Qualifications

Education

High School Diploma or equivalent required
Associate or Bachelor’s Degree in Business Administration, Supply Chain, or a related field preferred.

Experience

Minimum 3–5 years of experience in customer service, order processing, or a related role
3+ years of demonstrated leadership experience, including providing guidance, training, or informal oversight to team members
Experience in the manufacturing or oil & gas industry is a plus
Prior experience working with ERP/MRP systems preferred

Certificates, Licenses, and Registrations

Certified Customer Service Professional (CCSP) an asset.

Skills and Abilities / Core Proficiencies

All Company Core Proficiencies as well as the following job specific competencies:

Strong communication skills, both verbal and written
Demonstrated leadership capability with the ability to guide, support, and influence team members without direct authority
Strong decision-making and problem-solving skills, particularly in handling escalations
Ability to provide coaching, training, and knowledge sharing to support team development
High level of accountability with ownership of both individual and team outcomes
Excellent customer service skills with strong attention to detail and accuracy
Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment
Strong organizational skills with a focus on data accuracy and documentation compliance
Ability to collaborate effectively with cross-functional teams
Proficiency in Microsoft Office Suite and customer service-related systems

Physical Requirements

The physical requirements for this job include the ability to sit for extended periods while using a computer. There may also be occasional lifting of office supplies or small packages up to twenty-five (25) lbs. Additionally, the role involves the ability to engage in repetitive tasks, such as data entry.

Work Conditions

The position is office-based with occasional interaction with warehouse or operations teams. The work schedule follows standard business hours, with occasional overtime as needed. This role operates in a fast-paced environment that requires adaptability and responsiveness to customer needs.

Equal Opportunity Statement

It has been and will continue to be the policy of Flowchem and affiliates not to discriminate against any employee or applicant for employment because of their race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected status.

Disclaimer
The preceding job description is intended to provide information on the general nature and level of work to be performed by this position. It is not intended to be a detailed description of the job or be interpreted as a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this job. At times employees are expected to perform other duties assigned by management that fall within the generally expected scope of this position.

Pay: $80,000.00-$100,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Application question(s):

Are you willing to complete a drug and alcohol test, as well as a background check before being hired?

Experience:

Customer service: 3 years (required)
Leadership: 3 years (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

technical support representative jobs in calgary, ab

Team Lead Customer Service

Sales Specialist

Customer Operations Leader

Outside Sales Representative

Territory Sales Manager - Western Canada

Project Team Engineer

Directeur des ventes - Canada

Commission Sales Representative - Engineering Services

Customer Service Representative - Automotive

Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for technical support representative in calgary, ab

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected