Optometric assistant Jobs

Patient Support Team
Euclid Telehealth —Kelowna, BC
- $23–$24 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Life insurance
Quick apply
Sales Advisor
Groupe Vision New Look Inc —New Westminster, BC
- Customer service
- No experience needed
Quick apply
Optician or Experienced Optical dispenser
Cordova Bay Optometry —Victoria, BC
- $23–$29 an hour
- Full-time
- Sales
- Administrative experience
- EMR systems
- Store discount
- Wellness program
Quick apply
3d
Optometrist | St-Eustache
Le Lunetier —Saint-Eustache, QC
- Part-time
Optician
Visions Optical —Chilliwack, BC
- Full-time
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Patient Support Team

Euclid Telehealth -
Kelowna, BC

Quick apply

Job details

Full-time
$23–$24 an hour

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Medical office experience
Healthcare Administration
Patient service
Microsoft Office
High school diploma or GED
EMR systems
Outbound calling
Communication skills
Time management

Full job description

Job Description 

Patient Support Team
Location: Hybrid (Kelowna, British Columbia)

Background: 

Euclid Telehealth is currently looking for a Patient Support Team with a passion for customer service in healthcare, be able to provide an exceptional patient experience, and has an enjoyment of technology, to provide patients with a caring experience about their ocular health. The Patient Support Team is the first interaction patients encounter (frontline) and are responsible for carrying out duties in a way that embodies the values of caring, excellence, initiative, and teamwork, while achieving business objectives. 

We believe every Canadian should have access to the specialized medical expertise that can preserve their vision for as long as possible. At Euclid Telehealth, we focus on eye disease screening for the leading causes of vision loss and blindness, such as: glaucoma, diabetic retinopathy, macular degeneration, and others. Our mission is to provide ocular health screening to everyone and ultimately eliminate preventable vision loss and blindness through the early detection of eye disease, by providing expert Ophthalmic care in a convenient, modern way.

Patient Support Team - Tasks and responsibilities

Your responsibilities as Patient Support Team will include, inter alia:  

Providing superior patient care and customer service, including ensuring seamless  appointment bookings.   
Answer incoming calls, respond to voicemail messages, and direct calls to appropriate staff when necessary. 
Maximize telephone calls for appointment bookings, filling all upcoming clinic days with eye disease screening appointments and ocular disease screening appointments, including asking Pre-Assessment questions, etc.
Appointment Reminders: Voice, SMS, Email reminders (1 month/1 week ahead/2 days)
Responsible for fully booking upcoming clinic days.  
Euclid Telehealth Online bookings: calls patient, confirms appointment, obtains patient demographics.
Transmit correspondence by mail, e-mail, or fax.  
Operate office equipment such as EyeVu (EMR), voice mail messaging systems (3CX), and use word processing, spreadsheet, and other software applications to prepare letters, etc.   
Participate in weekly Euclid Team Huddle and Medical Review Meetings on a regular basis. 
Other duties as assigned.

Your demonstrated skills: 

Outstanding interpersonal and communication skills, balancing empathy, and efficiency to provide excellent patient experience and build strong professional relationships. 
Ability to learn, use critical thinking skills and solve problems  
Strong organizational and time management skills 
Proficiency in the use of personal computers and related technology 
Patient-focused with a professional attitude 
Ability to multi-task 
Ability to work with supervision and independently. 
Attention to detail.
Proven good attendance record.

What your background is: 

Demonstrated excellent customer/patient service.  
2+ years of experience, ideally healthcare industry, or other patient care setting 
Experience in an ophthalmological or optometric setting is valuable but not required.  
High School Graduate, Medical Office Assistant Certificate is an asset 
Proficient in Microsoft Office (Excel, Word, Outlook.
Legally able to work in Canada.

Job Type: Full-time

Pay: $23.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

Dental care
Extended health care
Life insurance

Work Location: Hybrid remote in Kelowna, BC (V1Y)

Quick apply

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Patient Support Team

Sales Advisor

Optician or Experienced Optical dispenser

Optometrist | St-Eustache

Optician

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