Training coordinator Jobs

Training Facilitator
IntouchCX —Winnipeg, MB
- $45,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Paid time off
14d
Administrative Coordinator
Mircom Group of Companies —Vaughan, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Coordinator - Investigations & Staff Development - Repost
Health Sciences Centre —Winnipeg, MB
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Bachelor's
Data and AI Literacy Program Coordinator
Bombardier —Dorval, QC
- Day shift
- Hybrid work
- Bilingual
- Computer Science
- English
- Dental care
- Employee assistance program
Lead Facilitator, Indigenous-specific Anti-racism Education - Provincial Health Services Authority (PHSA)
PHSA —Vancouver, BC
- $88,990–$127,923 a year
- Part-time
- Master's degree
- Analysis skills
- Recruiting
Senior Leadership Facilitator
DUCA Financial Services Credit Union Ltd. —Toronto, ON
- $80,494–$100,617 a year
- Full-time
- Microsoft Office
- Education
- Travel
- Profit sharing
Quick apply
Bilingual Seminar Facilitator
Telus Health —Ottawa, ON
- Full-time
- Bilingual
- English
- Master's degree
Musculoskeletal Injury Prevention Education Facilitator Repost
Southern Health-Santé Sud —Winkler, MB
- Weekends as needed
- Bilingual
- Microsoft Outlook
- English

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Senior Leadership Facilitator
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Collaborate on training/facilitation needs assessment, design, and evaluation of leadership development experiences that accelerate readiness, strengthen…
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Training Facilitator

IntouchCX -
Winnipeg, MB

Apply Now

Job details

$45,000 a year
14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Statistics
Microsoft Excel
Customer service
Call center
Microsoft Office
High school diploma or GED
Analysis skills
Education
Presentation skills
Bachelor's
Business
Communication skills

Full job description

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.

Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.

As Training Facilitator, You Will…

Provide training to new and existing employees
Develop and deliver training plans and curriculum to classes of up to 25 people
Develop and utilize a variety of creative teaching techniques
Develops and administers knowledge assessment testing
Assist with QA monitoring, feedback and coaching
Maintain up-to-date reporting on training progress, effectiveness and improvements
Stay informed of current client products and services
Interact with partners, ensuring they understand the training environment, successes and opportunities for development
Manage new Trainers and Training Facilitators
International Travel is Required

As Training Facilitator, You Have…

BS/BA in Education or Business Administration or equivalent work experience preferred
Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
3+ years previous contact center experience preferred
Experience in customer service training
Experience in coaching and mentoring
Knowledge of existing and emerging training methods and tools
Knowledge of call center systems, ACD/IVR and performance statistics
Strong verbal and written communication skills, including presentation skills
Strong analytical and problem solving skills
Ability to build rapport with clients and interact with team members at various position levels
Ability to multitask effectively and work in a fast paced environment
Ability to develop employees through positive motivation
Ability to adapt to change and innovation
Ability to potentially travel
Skills in MS Office programs (Word, Excel and PowerPoint)
Valid travel documents for international travel

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

Benefits of Working as a Training Facilitator…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply Now

Refine Your Search

Training Facilitator

Administrative Coordinator

Coordinator - Investigations & Staff Development - Repost

Data and AI Literacy Program Coordinator

Lead Facilitator, Indigenous-specific Anti-racism Education - Provincial Health Services Authority (PHSA)

Senior Leadership Facilitator

Bilingual Seminar Facilitator

Musculoskeletal Injury Prevention Education Facilitator Repost

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