Paris On User support Jobs – 114 Openings This Week

Global Client Support Manager
StoreForce —Ontario
- $90,000–$110,000 a year
- Full-time
- Remote
- Microsoft Excel
- AI
- Communication skills
- Dental care
- Employee assistance program
Quick apply
2d
Interaction Designer
Raise —Ontario
- Contract
- Master's degree
- Bachelor's
- No university degree
Quick apply
Safety Specialist (Up to 18 month Contract)
Metrolinx —Canada
- $93,798 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
15h
Senior Advisor, Indigenous Consultation
Metrolinx —Canada
- $93,798 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Driver Safety & Training Instructor (Contract)
Metrolinx —Canada
- $82,683 a year
- Full-time
- Driving
13d
Senior Manager, Program Delivery Controls & Performance
Metrolinx —Canada
- $140,764 a year
- Full-time
- Engineering
- Project management
- Bachelor's
7d
Senior Manager, SOGR Delivery
Metrolinx —Canada
- $140,764 a year
- Full-time
- PMP
- Engineering
- Project management
- Employee assistance program
9d
Senior Strategist, Strategy & Transformation
Metrolinx —Canada
- $93,798 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
10d
Senior Specialist, HR Technology Planning
Metrolinx —Canada
- $93,798 a year
- Full-time
- PMP
- Project management
- Presentation skills
1d
Senior Client Change Management Lead
Metrolinx —Canada
- $93,798 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Engineering
2d
Senior Manager, Organizational Strategy
Metrolinx —Canada
- $140,764 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
2d
Senior Rail Operations Advisor
Metrolinx —Canada
- $93,798 a year
- Full-time
- Analysis skills
- Supervising experience
- Computer networking
6d
Manager, Technical Services
Metrolinx —Canada
- $123,026 a year
- Full-time
- PMP
- Engineering
- Bachelor's
Senior Advisor, Commercial Management
Metrolinx —Canada
- $93,798 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Assurance Specialist, Structures
Metrolinx —Canada
- $93,798 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Senior Manager, Utilities
Metrolinx —Canada
- $140,764 a year
- Full-time
- Engineering
- Contracts
- Business
8d
Construction Management Field Manager
Metrolinx —Canada
- $110,854 a year
- Weekends as needed
- Engineering
- Bachelor's
- Travel
- Wellness program
- Dental care
Project Manager, Ontario Line, Elevated Guideway & Structures
Metrolinx —Canada
- $93,798 a year
- Full-time
- PMP
- Engineering
- Project management
10d
Information Technology (IT) Manager
Avidbots —Kitchener, ON
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
Quick apply
2h

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Global Client Support Manager

StoreForce
Ontario

Quick apply

Job details

Permanent | Full-time
$90,000–$110,000 a year
2 days ago

Qualifications

Jira
Microsoft Excel
Zendesk
ITIL
AI
Communication skills
Help desk
Analytics

Full job description

OVERVIEW

Reporting to the CCO, the Global Client Support Manager is responsible for delivering the StoreForce Solution through client support. This client-facing role collaborates with all internal functions and requires a forward-thinking leader who is energized by building processes, developing teams, and leveraging AI to solve business problems.

WHAT YOU'LL DO

1. Strategic Leadership & Cross-Functional Collaboration

Lead the daily activities of the helpdesk; Provide direction and follow up to ensure the team meets its deliverables; Help remove obstacles;
Act as the voice of the customer internally; Surface trends, bug patterns, and product feedback to Engineering and Product leadership;
Partner with Sales and Client Success to define support entitlements and coverage models across customer tiers;
Contribute to the global support strategy roadmap including AI/automation tooling, self-service deflection, and regional expansion planning;
Ensure 24/7 global coverage models are in place, and SLA compliance is maintained across all regions and customer segments.
Train and ensure ongoing development of the team through performance management programs;
Participate in the recruitment activity required for the Support Team.

2. Issues Resolution

Lead the global helpdesk; ensure issues are actioned within expected timelines;
Maintain business process to effectively manage tickets against SLAs;
Collaborate with cross-functional teams to troubleshoot client helpdesk issues and escalate as required;
Manage all escalated issues through to resolution;
Maintain helpdesk statistics, provide routine reporting, and look for trends that can be actioned.

3. Support Activities

Maintain Zendesk and any other systems in use, and conduct research to stay on top of new features or tools;
Maintain client support materials and lead client support training;
Prepare weekly, monthly and quarterly statistics for company reporting;
Provide user support and guidance through the client administrators.

4. Solution Design and Development

Identify trends using Zendesk data and provide feedback to the Product and Engineering teams on issues or product improvements;
Conduct testing of resolved bugs; Report bugs in Jira for development;
Document tests and log results; Provide feedback and description to the QA and Engineering teams;
Maintain the StoreForce Demo environment in partnership with the Client Services and Product teams.

Key Performance Indicators (KPIs)

Average Days to Close by Priority
SLA Achievement %
CSAT %
Net Promoter Score (NPS)
First Response Time (FRT) by Tier
Ticket Backlog Health & Deflection Rate

QUALIFICATIONS

Competencies Required:

Integrity – Ethical and honest. Maintains principle when faced with challenge.
Leadership – Seen as a role model; motivational, supportive. Fosters cooperation and collaborates with others.
Communication – Good oral and written communication skills. Able to deliver clear and concise information; demonstrates the ability to adapt to the audience.
Service Oriented – Natural desire to provide assistance; achieves a sense of reward through helping others.
Detail Oriented – Able to think and articulate in very simple terms. Keen eye for detail and the ability to identify missing pieces. Organized and able to prioritize multiple responsibilities.
Conceptual Thinking - Notices similarities between different and apparently unrelated situations; quickly identifies the central or underlying issues in complex situations.
Problem Solving – Distinguishes between symptoms and causes. Able to see multiple parts and the relationships in order to identify and resolve the root issue; generates alternative solutions.

EXPERIENCE / KNOWLEDGE

Proven track record of managing globally distributed support teams across multiple time zones; Experience developing and upskilling teams.
Data-driven mindset with experience building and interpreting support analytics dashboards;
Experience in retail support (operations or technology).
Experience in administering or supporting helpdesk and ticketing systems;
Effective written and verbal communication skills;
Strong Excel Skills;
Zendesk Experience an asset.
Experience with AI-powered support tooling or self-service/deflection program design an asset;
Familiarity with ITIL, HDI, or other support/service management frameworks an asset.

WHY WORK WITH US AT STOREFORCE

StoreForce is growing quickly – it’s the kind of place you can make a real impact. We thrive on change, collaboration, and trust; And are fueled by a mutual passion for Specialty Retail. At StoreForce you’ll have the chance not only to work with some amazing people, but also with some of the world’s best retail brands.

We're remote and offer flexibility in your schedule;
Employer-paid health benefits including dental, prescription drug coverage, and a Health Spending Account;
RRSP Matching with First Time Home Buyer support*
Company paid training and professional development;
Extended Long Weekends and Religious Observance Days
Employee Referral Program
Spotlight Recognition Bonus Program
Dedicated Employee Assistance Program (EAP)

*Speak with HR for full program details.

StoreForce is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all individuals and to providing individuals with a work environment that is diverse and inclusive. This starts by welcoming and encouraging applications from all individuals including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

At StoreForce, we leverage AI tools to support a fair and efficient recruitment process. This may include AI-assisted resume screening to help identify top candidates and AI note taking during interviews. All hiring decisions are made by real people. AI is used only as a supplemental tool to enhance, not replace, human judgment.

We never accept or respond to speculative applications from third party recruiters and work only with preferred partners.

Job Types: Full-time, Permanent

Pay: $90,000.00-$110,000.00 per year

Application question(s):

How many years' experience do you have leading a global Support/Helpdesk team?
Do you have proven experience scaling a global support function?
Do you have experience in retail support (operations or technology)?
Do you have experience with AI-powered support tooling or self-service/deflection program design?
Do you have familiarity with ITIL, HDI, or other support/service management frameworks?
Do you have experience building and interpreting support analytics, reports, and dashboards?

Work Location: Remote

Quick apply

Refine Your Search

user support jobs in paris on

Global Client Support Manager

Interaction Designer

Safety Specialist (Up to 18 month Contract)

Senior Advisor, Indigenous Consultation

Driver Safety & Training Instructor (Contract)

Senior Manager, Program Delivery Controls & Performance

Senior Manager, SOGR Delivery

Senior Strategist, Strategy & Transformation

Senior Specialist, HR Technology Planning

Senior Client Change Management Lead

Senior Manager, Organizational Strategy

Senior Rail Operations Advisor

Manager, Technical Services

Senior Advisor, Commercial Management

Assurance Specialist, Structures

Senior Manager, Utilities

Construction Management Field Manager

Project Manager, Ontario Line, Elevated Guideway & Structures

Information Technology (IT) Manager

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