Please note this role will work in a hybrid environment. The successful candidate must be located near a Canadian Blood Services site and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.
Job category: Information technology
Job posting ID: 8787
Employment status: Regular full-time
Position's anticipated start date: 2026-07-20
Classification: ITB
Salary/Rate of pay: $99,600 - $117,200
Application deadline: 2026-06-04
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This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.
Application requirements:
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Your up-to-date resume.
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We recommend you save a copy of the job posting for reference throughout the recruitment process.
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.
Together, the work we do connects people and changes lives — including your own.
Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.
About the role
Canadian Blood Services is looking for a Regular Full-Time Analyst, SAP Business Systems III – Human Resources to join our dynamic IT Internal Customer Experience team within our Digital Solutions and Technology Division.
The IT Internal Customer Experience team is responsible for managing the delivery and operation of SAP services related to employee experience and productivity, making IT more effective, reliable and consistent.
Reporting to the Manager IT Productivity Applications, you will be responsible for the HR functional area: Human Resources, Organization Management, Benefits, Performance Management and SuccessFactors. You will be responsible for supporting the use of SAP and its’ various platforms at Canadian Blood Services. This includes supporting SAP & SuccessFactors end users, conducting analysis of master data, resolving user-related issues, modifying existing SAP functionality and adding new capabilities.
Formula for success
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Utilizing your excellent time management skills, you will receive and respond to SAP super-user and end-user requests for third-level support and provide steps for resolution.
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Leveraging your interpersonal skills, you will assess client requirements and participate in requirement review meetings related to SAP HR system changes to be made in SAP ECC environment and/or SuccessFactors (Recruiting, Onboarding, Learning).
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Drawing on your critical thinking skills, you will determine possible solutions, estimate and scope IT effort, perform configuration and maintain related documentation (functional specifications, report mockups, security requirements, configuration steps, expected results, workplans).
Collaborating with the IT team members, you will conduct SAP system testing for your functional area and develop test plans for all phases of testing as appropriate to the system change: unit, integration, user acceptance, and regression testing. -
Drawing on your expertise, you will provide technical support to Talent Acquisition Specialists, HR Support representatives and Learning Administrators for issues related to SuccessFactors Recruiting Management, Onboarding and Learning modules (including process flows, onboarding tasks, forms and new hire data flows, business rules, workflows, and Role based permissions).
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Applying your analytical skills, you will participate in the evaluation of the release notes from SAP SuccessFactors and prepare for SF releases.
Desired education and skills
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Post-secondary level education in a discipline relevant to the functional area being supported from a recognized academic institution or equivalent experience (Information Technology, Business Administration, Computer Science, Human Resources).
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Minimum 4 years of experience supporting the SAP ECC including configuration. Hands-on SAP configuration experience must include IMG, pay scale configuration, organization management relationships and infotypes, evaluation paths, benefit enrollment and plans, LSMW, screen modifications, dynamic actions, point of integration, personnel actions, infotypes, authorization, and audit logs.
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Minimum 2 years of experience supporting SuccessFactors Recruiting, Onboarding and/or Learning in an IT support role (support, troubleshooting and system enhancements) including SAP SF Integration Centre. Participated in at least 1 full cycle of a SuccessFactors implementation.
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Proficiency in Microsoft Office (Word, Excel, Teams, Outlook).
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Ability to conduct business professionally and develop strong working relationships with clients and team members and relay technical information to a non-technical audience.
Excellent problem analysis, planning and organizational skills. -
Ability to understand and troubleshoot SAP points of integration.
Strong understanding of data replication and integration between SuccessFactors modules and other HR systems (SAP ECC environment), and SAP ECC to third-party systems. -
Knowledge of SAP Security roles and authorization is considered an asset (Single role, composite roles).
What we offer you
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4 weeks' vacation.
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Annual performance award up to 8%.
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Comprehensive group health, dental and vision benefits for you and your family.
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Defined benefit pension plan.
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Employee discounts, wellness program, professional resources.
What you can expect
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This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location at least 40% of the time/2 days of the week.
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You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
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If you are located outside of Ottawa, you may be expected to travel to our office location in Ottawa annually for in-person team meetings when required.
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May be required to work occasionally on weekends (for cutover activities, deployment of SAP configuration changes or upgrades).
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [email protected] and [email protected] to your safe senders list.
Applicants who require accommodation should discuss their needs with us.
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