CFMWS – WHERE PURPOSE MEETS PASSION!
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.
As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
THE ROLE
This role serves as the primary client-facing lead for the CRM system, balancing strong relationship management with technical proficiency.
It is responsible for supporting a large, multi-program user base (approximately 700 users), ensuring the system meets diverse operational needs while maintaining consistency and performance.
The position leads and mentors a team of five coordinators, provides ongoing support to Super Users, and works closely with stakeholders across programs to translate business needs into system solutions.
With a focus on communication, coordination, and service delivery, the role ensures the CRM system is effectively leveraged to support programs, informed by data, and continuously improved.
QUALIFICATIONS NEEDED
Education, Certifications and Licenses
Bachelor’s degree in Business Administration, Computer Science, Information Technology or a related field AND some years of experience in application implementation, data analysis, database design or a related field
Experience
In data administration
In planning, organizing and managing data collection
In data and statistical analysis
In contracts negotiation and management
In project coordination
In change management
In technical documentation
In applying policies, procedures and regulations
Competencies, Skills and Abilities
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
LANGUAGE REQUIREMENTS
English or French Essential, Bilingual (English and French) an asset
Reading: Advanced Level
Writing: Functional Level
Oral: Advanced Level
BENEFITS AVAILABLE
Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.
Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.
Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits
OTHER INFORMATION
This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.
Interviews will be conducted virtually.
This is a temporary position with an anticipated start date of July 13, 2026 and end date of October 31, 2030.
As part of the selection process, the successful candidate must successfully complete a Reliability status security screening.
START DATE
July 13, 2026
INCLUSION AND ACCOMMODATION
CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Job Reference: CFMWS18296
