About the Role
NTWIST is seeking an analytically minded Product Manager to join our Product team in Edmonton. This role is ideal for a mining professional or industry consultant who wants to apply operational expertise toward shaping the future of mining software.
You will work closely with the Senior Product Manager to define what NTWIST builds and why — translating real customer problems into clear product requirements, supporting go-to-market activities, and helping ensure our products deliver measurable value to mining operations. This is a customer-facing, business-oriented role that sits at the intersection of mining domain knowledge and product strategy. It is not an engineering or R&D position.
Key Responsibilities
Customer & Market Intelligence
- Conduct structured discovery interviews with geologists, mine planners, metallurgists, and operations managers to surface unmet needs and validate product direction
- Gather and synthesize user feedback from deployed customers to inform the product roadmap
- Perform competitive analysis of mining software solutions to identify market positioning opportunities
- Contribute to business case development for new product features and initiatives
Requirements & Product Definition
- Translate mining operational needs into clear, structured functional requirements and user stories for the engineering team
- Map and document mining workflows to identify process gaps and product opportunities
- Support feature prioritization in collaboration with the Senior Product Manager
- Participate in UAT to validate that built features meet defined requirements
- Contribute to product documentation and release communications
Go-to-Market & Sales Support
- Support preparation of product positioning materials including presentations, brochures, and case studies for mining audiences
- Assist in demo preparation and delivery alongside the sales team
- Participate in industry conferences, webinars, and trade shows to represent NTWIST
- Support roadmap communication to internal and external stakeholders
Qualifications
Education
- Bachelor’s degree or higher in Mining Engineering, Geology, Mineral Processing, or a related field. Equivalent experience in mining consulting or software implementation will be considered.
Experience
2–5 years of relevant analytical work experience in one or more of the following:
- Mining software implementation or customer-facing roles (e.g. Deswik, Hexagon MinePlan, Surpac, Datamine)
- Mining or resources consulting focused on mine planning, operational improvement, or digital transformation (e.g. SRK, AMC, Snowden)
- Business analysis within enterprise software serving the mining industry
- Mine planning, geology, or operations roles with demonstrated interest in technology adoption
Mining Domain Knowledge
- Working knowledge of mining operations across gold, copper, iron ore, or oil sands sectors
- Familiarity with mine planning workflows (life-of-mine vs. short-term scheduling), geology (resource modeling), and mine operations (stockpile management, material flow, site logistics)
Required Skills
Business Analysis: Demonstrated ability to conduct structured interviews, document requirements, and write functional specifications or user stories
Communication:Ability to translate complex mining workflows into clear product language for both technical and non-technical audiences
Process Mapping:Comfortable documenting end-to-end workflows and identifying process gaps
Excel & Python
Highly proficient for analysis, scenario planning, and reporting
Software Familiarity
Working knowledge of common mining software (e.g. Deswik, Vulcan, Surpac, MinePlan) or enterprise systems (e.g. SAP) used in mining
Nice to Have
- Experience presenting to or engaging with senior mining stakeholders
- Exposure to product management methodologies (roadmapping, prioritization frameworks, user story writing)
- Familiarity with project or delivery management tools
Soft Skills
- Structured thinker who can organize ambiguous problems into clear frameworks
- Genuinely curious and customer-oriented
- Comfortable in a fast-moving environment where priorities evolve
- Collaborative across product, engineering, and customer-facing teams
Location: Must be willing to live and work in Edmonton, Alberta.
Job Type: Full-time
Ability to commute/relocate:
- Edmonton, AB T6N 1G1: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Summarize your mining work/internship experience if you have any(company/role)?
- List mining software you've used (Deswik/Vulcan/Surpac/MinePlan)?
- What is your Python programming experience level?
- Which mining commodity do you know best (gold/copper/iron ore)?
- Why does NTWIST's mining AI product role interest you?
- Are you willing to undergo background verification process?
- What is your Excel proficiency level?
(30 characters)
Basic formulas only
Pivot tables + data analysis
Advanced (macros/VBA)
- How soon can you join if selected for this Edmonton role?
- What makes you the best fit for NTWIST's Mining Product Manager role?
Work Location: In person
