Job Information
Job Requisition ID: 84334
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: June 15, 2026
Classification: System Analyst 3
Salary: $3,847.03 to $5,095.52 bi-weekly ($100,407 - $132,993/year)
The Digital Design and Delivery (DDD) division within the Ministry of Technology and Innovation (TI) leads the development of the next generation of digital public services for the GoA. DDD partners with other departments to deliver products, platforms and services that are better, faster, and easier, through modern user-centered agile processes. DDD offers potential candidates a unique opportunity to work on meaningful challenges that transform government and positively impact Albertans.
The Platforms branch within DDD is accountable for supporting ministry programs through the planning, development, delivery and operations of user-centered common platform services. The branch builds and develops common platforms and data services that enable product teams to deliver working software that meets the needs of their users.
The Platforms branch is looking for a Service Designer. Reporting to the Director, Platform Strategy, the Service Designer provides senior service design expertise for the Government of Alberta’s (GoA) Government-as-Platform initiative, with a primary focus on Alberta.ca Account and related platform products, including Alberta.ca Account, Alberta Wallet, eServices, and Alberta Payments.
The responsibilities of this role include:
- Lead end-to-end service design for shared platform products, defining reusable patterns, service journeys, and scalable design approaches that support consistent delivery across ministries.
- Drive research and insight generation, planning and leading discovery activities and translating findings into clear design direction, priorities, and service improvements.
- Provide senior service design guidance across teams, influencing platform direction, aligning design with delivery and technical constraints, and promoting reuse and consistency.
- Shape AI-enabled and automated service interactions, ensuring designs are transparent, user-centred, and aligned with trust, accessibility, and public service expectations.
- Ensure service quality and continuous improvement, using testing, analytics, and feedback to refine services and maintaining high-quality, reusable design artifacts.
To be successful in this position, you will demonstrate:
- Strong ability to translate business, policy, and technical requirements into clear service design direction.
- Ability to lead research and synthesize insights to inform design decisions.
- Experience applying research findings in complex, multi-stakeholder environments.
- Ability to use evidence and user insights to guide effective service design outcomes.
Please
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
Requirements:
- A university degree in a related field (e.g., Computer Science, Information Technology, UX Design), supplemented by five (5) years of experience in service design, UX design, or a closely related discipline.
- Proven experience designing end-to-end services, reusable patterns, and cross-service journeys.
- Proficiency with design and prototyping tools (e.g., Figma) and experience working within design systems.
- AI fluency, including practical use of generative AI tools to support research, analysis, and design, with the ability to assess quality, risk, and user impact.
- A cover letter clearly demonstrating relevant skills and competencies tailored to this position.
Equivalencies:
- A related master’s degree and a minimum of four (4) years of related experience; or
- A related two-year diploma and a minimum of seven (7) years of related experience; or
- A related one-year certificate and a minimum of eight (8) years of related experience.
Assets:
- Experience designing platform products or shared services used across multiple programs or organizations.
- Experience designing AI-enabled or data-informed services.
- Experience working in public sector or other highly regulated environments.
- Experience designing for high-trust services (e.g., identity, authentication, credentials, payments).
- Experience working in Agile environments with cross-functional technical teams.
- Knowledge of accessibility standards (e.g., WCAG) and inclusive design practices.
- Experience conducting primary user research directly with members of the public, including interviews, usability testing, and co-design sessions in real-world or government service contexts.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to
Term of Employment: Permanent, Full-time position
Hours of Work: 7.25 hours per day/ 36.25 per week – Monday to Friday
Location: Edmonton
Final candidates will be required to undergo a security screening.
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
Applicants are required to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what the GoA have to offer to prospective employees.
- Working for the Alberta Public Service -
- Public Service Pension Plan (PSPP) -
- Alberta Public Service Benefit Information -
- Professional learning and development -
- Research Alberta Public Service Careers tool –
- Positive workplace culture and work-life balance.
- Leadership and mentorship programs.
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at [email protected].
