vaughan, on computer technician Jobs – 137 Openings This Week

IT Field Technician
BlueBird IT Solutions Inc —Greater Toronto Area, ON
- $24–$26 an hour
- Full-time
- Hybrid work
- Computer Science
- English
- Windows
- Dental care
Quick apply
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- Full-time
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BGIS —Toronto, ON
- $41.65–$49.00 an hour
- Full-time
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Premier North Windows & Doors —Greater Toronto Area, ON
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Quick apply
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IT Field Technician

BlueBird IT Solutions Inc -
Greater Toronto Area, ON

Quick apply

Job details

Full-time
$24–$26 an hour

Qualifications

ConnectWise
ITIL Certification
Computer Science
English
Windows
Technical support
Firewall
Driving
Ethernet
CompTIA Network+
Computer networking
EMR systems
MacOS
College diploma
Communication skills
CompTIA A+
Driving Licence
Help desk

Full job description

Hybrid Field Technician /Help Desk Analyst for GTA
Job Description

Are you the kind of person who as a kid took apart computers to see how they work?
Does helping people make you feel great?
Do you enjoy variety in your work week where you have the possibility to work at the help desk and in the field?

If you answered yes to all of the above, we want to talk to you!

We are looking for an enthusiastic, customer focused, Field Technical Support Analyst to join our team.

About BlueBird …

BlueBird iT Solutions, A WellStar Company, is a fast-growing IT support company specializing in health care IT. We are a Growth 500 company and rapidly expanding across Canada. Our clients range from single physician offices up to hospitals, Health Care Software vendors and everything in between. For motivated individuals, our rapid growth offers the opportunity for learning, growth, and career advancement. We also offer a competitive compensation package as well as dental and medical benefits.

About the position . . .

This is a hybrid position where you will work mostly in the field as a technician and at the help desk when not on assignments.

In the field, you will provide onsite support to our clients and facilitate the assessment, installation, upgrade, repair, and troubleshooting of their IT infrastructure.

At the help desk, you are called to be part of our help desk team and provide IT support to our client requests coming in via email, phone, or our client portal.

Beyond having good technical knowledge, we are looking for team members who can communicate effectively, understand the client’s problem, and explain its solution. Uncompromising client focus is what had made the company successful and is required from all our staff!

The Nitty Gritty . . .

Daily responsibilities in the field:

Go on sites for break fix and onboardings.
Familiar with running ethernet cables through dry walls, drop ceiling, etc.
Onsite installation of computers, access points, printers, peripherals, switches, servers, etc.
Accurately & timely logging of tasks completed onsite, problems & resolutions for assigned tickets in CRM tools.
Manage client expectations when arriving onsite.
Clean-up the work area once the onsite job is completed.

Daily responsibilities at the help desk:

When not onsite, available for Helpdesk queue calls.
Follow the BlueBird call flow model.
Adhering to 30-minute window to triage, resolve, or escalate tickets as required.
Tickets are resolved within 48 hours within your team.
Actively monitor live communication channels used within BlueBird.
Re-assigning your tickets to helpdesk team members when going onsite.
Keep yourself updated with business notifications and updates including changes to the business and technologies.
Rotational shift within your team for handling after hours support calls.
Adhering to shift timing and notifying your manager if this will be affected.
Work towards the performance targets driven by the organization.
In absence of Field Services tasks, will serve as Help desk Analyst.

Requirements

Minimum 4 years proven working experience in IT help desk / technical support role.
ITIL v3 Foundation, A+ certification, Network+, or Sec+
Education: College degree in Computer Science
Good interpersonal and communication skills are extremely important in this role.
Strong documentation skills, excellent verbal and written communication
Fluent in written and spoken English.
The ability to multitask and have strong organization skills.
Problem resolution skills.
Willing and open to learn new skills.
Take ownership of responsibilities.
Exemplary attendance and punctuality.
Must have access to a vehicle.
Clean driving record & valid Ontario driving license.

Technical Knowledge

Strong network setup/troubleshooting skills
Understanding in Routing and Switching protocols
Connectivity troubleshooting (wired & wireless)
Ability to setup/troubleshoot firewalls, routers, switches, and modems.
Experience configuring both Windows and Mac computers.
Operating system support (Windows 7 through 10, Mac OS).
Printer setup and support
Experience configuring/troubleshooting servers.

The following are not required but considered a plus.

***Experience using Fortinet, Ubiquity firewalls/products

***Knowledge of EMR applications

***ConnectWise Ticketing System

***Using remote managements tools (screen connect, etc.)

***Networking certification an asset

Duties are indicative only and may change as business requirements demand.

Job Type: Full-time

Pay: $24.00-$26.00 per hour

Benefits:

Dental care
Extended health care

Experience:

IT Field Technician: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: On the road

Quick apply

Refine Your Search

computer technician jobs in vaughan, on

IT Field Technician

Senior Staff Software Engineer - International Card Tech - Full-stack

Sr BAS Technician

Window and Door Sales Technicians Needed!

Commercial Window Cleaner Technician

Front End Engineer Tech Lead

PWA Tech Lead / Architect

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