Position Available: Sales Manager
Employment Type: Full-time Permanent
Reporting To: General Manager
Address: 20 Caroline St. South, Hamilton, ON L8P 0B1
Schedule: Days/ Evenings/Weekends/Holidays
Union or Non Union: Non-Union
We are looking for a proactive and results-oriented Sales Manager to represent the hotel's services and facilities to potential clients and customers, playing a key role in ensuring exceptional guest experiences and driving financial success. Your Role will include the following;
Duties and Responsibilities
- Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business.
- Achieve goals as assigned.
- Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
- Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
- Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.
- Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce weekly, monthly and yearly sales-related reports and sales forecasts for assigned area of responsibility.
- Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
- Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
- Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business
- Other contacts as needed (Professional organizations, community groups)
- May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process.
- Perform other duties as assigned.
- May serve as “manager on duty” as required.
ACCOUNTABILITY
This job is a sales professional with established sales goals.
Qualifications / Requirements
As this role carries direct responsibility for top line revenue, the successful candidate will be highly self-motivated with the ability to work independently to drive performance, while providing strong leadership and guidance to other team members in order to maximize results.
All candidates must have a minimum 2+years’ experience in a senior sales management role, with demonstrated communication skills and the ability to multi-task with strict deadlines. High proficiency in MS Word, Excel and Outlook required, along with savvy online & social media skills. Specific background within the Hospitality Industry and proficiency with Opera PMS are strong assets. This role requires that you must be able to travel to attend workshops, trade shows, brand meetings, etc.
You may be required at times to work nights, weekends and/or holidays as well as support other departments of the hotel such as Front Office, and Food & Beverage as required. Manager on Duty responsibilities, at times, will also be required.
In return we’ll give you a competitive financial and benefits package that will include healthcare, dental, vision, disability and life insurance support. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Please get in touch and tell us how you could bring your individual skills to our hotel.
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Experience:
- Senior Sales Management: 5 years (required)
- Hotel Sales: 2 years (preferred)
- Hospitality: 2 years (required)
Language:
Compensation: $52,000 – 56,000 annually
Vacancy Status
This job posting represents a current, existing vacancy: Yes
Use of Artificial Intelligence (AI) in Hiring
Artificial Intelligence is used in the hiring process: Yes
If yes:
AI may be used to assist with resume screening or scheduling interviews. Final hiring decisions are made by human reviewers.
How to Apply:
Please apply for this posting through Indeed.
How to Apply:
Please apply for this posting through Indeed.
Accessibility & Equal Opportunity Statement
Staybridge Suites is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted.
For additional information on our organization, please visit us at www.vrancor.com. Staybridge Suites would like to hear from all interested candidates; accommodations are available throughout the recruitment process and the duration of employment.
Staybridge Suites is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process, please email us or let the Recruiter know during the screening process.
Job Types: Full-time, Permanent
Pay: $56,000.00-$61,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Experience:
- Travel Sales: 2 years (preferred)
- Hospitality: 2 years (required)
- Senior Sales Management: 5 years (required)
Work Location: In person
