Aurora On It support Jobs – 79 Openings This Week

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Analyst, Technical Support
Clarke North America Inc —Concord, ON
- $50,000–$70,000 a year
- Full-time
- Research
- Windows
- SQL
- Dental care
- Tuition reimbursement
Quick apply
12d
Product Support Analyst
CMiC —Toronto, ON
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Bachelor's
- Communication skills
- Analytics
- Wellness program
- Dental care
Quick apply
7d
Car Audio Installer / Technical Solutions Consultant
AutoTecPro —Markham, ON
- $20–$35 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Profit sharing
- Dental care
Quick apply
IT Support Specialist (Chinese Speaking Preferred)
Kiokii and … Inc. —Markham, ON
- $44,000–$48,000 a year
- Full-time
- Bilingual
- Inventory management
- English
- Dental care
- Vision care
Quick apply
IT Support Specialist
Miller Thomson —Vaughan, ON
- $50,796–$70,550 a year
- Full-time
- Windows
- Bachelor's
- No university degree
- Disability insurance
- Dental care
IT Support Specialist
360°kids —Markham, ON
- $57,832–$65,350 a year
- Full-time
- Azure
- Inventory management
- Maintenance
Quick apply
Inventory Control & IT Support Clerk
Winnec Inc. —Markham, ON
- $22–$28 an hour
- Overtime
- Microsoft Excel
- Computer Science
- ERP systems
Quick apply
6d
IT Coordinator
Matheson Constructors —Aurora, ON
- $55,000–$70,000 a year
- Overtime
- Microsoft Outlook
- Inventory control
- Computer Science
Quick apply
14d
User Support Technician
Carrytel —North York, ON
- $37 an hour
- Full-time
- English
- Research
- Windows
- Dental care
- Vision care
Quick apply
13d
IT Support Specialist
BGIS —Markham, ON
- $54,185–$67,732 a year
- Full-time
- Microsoft Word
- Azure
- Microsoft Outlook
5d
IT System Administrator (Hybrid)
Siemens —Concord, ON
- $70,000–$90,000 a year
- Full-time
- Hybrid work
- Maintenance
- Research
- Presentation skills
- Profit sharing
13d
IT Support Technician
Einfolab Inc. —Richmond Hill, ON
- $3,120–$4,640 a month
- Part-time
- Computer Science
- Engineering
- Maintenance
- Mileage reimbursement
Quick apply
Systems Administrator, Information Technology
Oak Valley Health —Markham, ON
- $50.41–$61.89 an hour
- Weekends as needed
- Azure
- Software troubleshooting
- Maintenance
5d
System Administrator
Amphenol HSIO —Markham, ON
- $80,000–$105,000 a year
- Computer Science
- Maintenance
- Bachelor's
- Designated paid holidays
- Disability insurance
Quick apply
IT Infrastructure Support Lead
Cognizant —Newmarket, ON
- $64,000–$74,500 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Maintenance
- Windows
6d
IT Helpdesk Analyst
DMC Mining Services —Vaughan, ON
- $24–$31 an hour
- Weekends as needed
- Computer Science
- Inventory management
- Customer service
1d
Technical Administrator
Fresenius Medical Care —Richmond Hill, ON
- $25–$29 an hour
- Full-time
- CRM software
- Microsoft Office
- Databases
5d
Sales and Technical support
CST Technician Company —Richmond Hill, ON
- $23–$25 an hour
- Full-time
- Sales
- English
- Microsoft Office
Quick apply
12d
Tech Support Representative
telMAX —Markham, ON
- $40,000–$45,000 a year
- Full-time
- Microsoft Outlook
- English
- High school diploma or GED
Quick apply

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Manager, End User Support Services

Mackenzie Health -
Richmond Hill, ON

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Job details

Full-time
$111,365–$142,116 a year

Qualifications

Facilitation
Statistics
Desktop support
ITIL Certification
Defect resolution root cause analysis
Computer Science
Operations management
Incident management
PMP
Supplier management experience
Coaching
Engineering
Workplace safety policies
Microsoft Exchange
Windows
Microsoft Office
Change management
Bachelor's
Continuous improvement
Computer hardware
Client services
Customer service orientation
Vendor relationship management
ServiceNow
Customer support
Team motivation
Communication skills
Client interaction
Teaching
Active Directory
Time management
Failure analysis
Mobile devices
Team building
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

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it support jobs in aurora on

Manager, End User Support Services

Analyst, Technical Support

Product Support Analyst

Car Audio Installer / Technical Solutions Consultant

IT Support Specialist (Chinese Speaking Preferred)

IT Support Specialist

IT Support Specialist

Inventory Control & IT Support Clerk

IT Coordinator

User Support Technician

IT Support Specialist

IT System Administrator (Hybrid)

IT Support Technician

Systems Administrator, Information Technology

System Administrator

IT Infrastructure Support Lead

IT Helpdesk Analyst

Technical Administrator

Sales and Technical support

Tech Support Representative

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