With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.
Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.
THIS IS A FIXED TERM CONTRACT CASUAL POSITION
Job Description
This is an amazing opportunity for experienced leaders to support and guide a team in one of Canada’s most exciting entertainment destinations.
We believe in our people. We have a strong promote-from-within philosophy and are committed to working with you to maximize your potential so you can launch your career to unimaginable heights!
Some of what you’ll do:
In addition to being a Food & Beverage expert, we will need you to be a natural leader who inspires team members to maximize their full potential and exceed guest expectations. We will need you to coach and guide team members in all aspects of the operation to ensure everything runs flawlessly. Monitoring performance, discussing team member challenges, and removing barriers standing in the way of their success will also be important. You will need to listen and connect with guests to evaluate quality of service and implement solutions to ensure their overall experience is a winning one. You will need to lead by example and live and breathe our values and beliefs so employees can wow our guests, think differently, listen and connect, have fun and exceed our brand service standards.
Some Key Responsibilities:
- Deliver high energy / detailed pre-shift meetings and work with Managers on a weekly basis to plan & review the weekly shift meeting topics that have the highest impact on the business.
- Engage Guests throughout the shift to ensure that quality checks are being performed and gain feedback on the food and service experience.
- Executing the daily staffing schedule and organizing the daily staffing work assignments
- Updating the time and attendance record sheet
- Escalate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, and disciplinary outcomes of all team members to the Manager.
- Provide training, in the moment coaching and assist team members in all aspects of the operation (i.e., meal periods, peak periods) to ensure the operation runs flawlessly.
- Participate and action Supervisory 30, 60 and 90 plans to help improve the overall service and culinary offerings within the Hospitality business.
- Other related duties as assigned
What we’re looking for
- Minimum two (2) years supervisory experience in a fast-paced restaurant, hotel or quick-service environment
- Smart Serve and Food Safety Handling certification required
- Ability to life up to 50Lbs
- Various shift work, including day, evening, nights, weekends, and holidays, as required
Pay: $25.20/hour
Reason for vacancy: New Headcount
Diversity, Equity, Inclusion and Belonging
Be Yourself.
We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.
