In-Home Services Administrative Support Associate
Oakville Office
Links2Care is a non-profit, community service organization providing a better quality of life through care, support and connection for seniors and adults with disabilities, children and families, and people of all ages in need in Halton, Mississauga, and South Etobicoke.
Links2Care is proud to be a Great Place to Work® (Certified 2025-2026) and to have won 2025 Best Workplaces™ in Canada, based on employee feedback about their workplace experience. We also received CARF accreditation, demonstrating our commitment to quality services, accountability, and sound financial stewardship. At Links2Care, we foster a supportive, collaborative environment for employees, clients, and the community.
Our vision is to create "A community that is cared for, always," and we live our values of Respect, Equity, Integrity, Dedication, and Innovation every day. Join us in making a meaningful impact!
Position Overview
The In-Home Services Administrative Assistant will provide administrative support
to the In-Home Services department with a focus on the client intake process and
supporting the management of clients waiting for service. This role will be key in
ensuring that clients needing service have been appropriately screened and
entered into the system accordingly so that program leader/coordinator staff can
move forward with bringing clients on for service.
Job Type: Full-time Permanent, On-site
Location: 2030 Bristol Circle, Oakville, ON.
Salary Range: $45,000 - $50,000
Job Vacancy: 1 position currently vacant
Closing Date: June 12, 2026
Role and Responsibilities
Organizational
· Comply with the Links2Care policies, standards, guidelines, and procedures.
· Participate effectively in staff and other designated internal meetings.
· Maintain the strictest level of confidentiality of all pertinent agency documentation/information.
Program & Services
· Perform administrative duties for the In-Home Services department tied specifically to the intake process for clients and supporting the management of clients waiting for service.
· Duties include but are not limited to:
o Review and accept/decline clients in HPG system
o Oversee/Monitor L2C Oakville Fax Machine, Checking for referrals and forwarding to the appropriate department as needed
o Prepare client file with printed referral and transfer to Program Leader or Community Navigator as applicable
o Input client data into AlayaCare
o Update and maintain accurate data in AlayaCare
o Maintain filing cabinet adding new files and pulling dormant files for storage
o Prepare client folders for distribution
o Contact clients as directed on the waitlist to update list accordingly
o Assist with PPE supply room and distributing to Point of Care Staff
o Collaborate with internal and external clients
o Complete audits as required
o Participate/Assist with meetings and committees as required
o Assist with monitoring of the L2C Oakville Office front door as needed
o Other duties as assigned
Monitor and Evaluate
· Maintain records as per agency standards.
· Report in writing: all accidents, injuries, and occurrences.
· Provide reports as required or requested.
Community Relations
· Maintain positive relationships with networks, professional organizations, and other related service providers.
· Represent the mission, values, and philosophy of the agency in the community, including networks or meetings as requested.
Professional Development
· Set performance and professional development goals.
· Participate in regular meetings with Manager, In Home Services or other Links2Care staff as required.
· Attend meetings, workshops, and other in-service events as approved.
· Awareness of agency’s Financial, Human Resources and Health and Safety policies/procedures.
Other
· Account for any program-related funds for which responsibility is granted.
· Perform other duties as assigned.
Qualifications
· Completion of an Administration Certification program or related course from a recognized college/university, combined with 1-2 years relevant work experience.
· Excellent data entry skills with high speed and accuracy.
· Proven experience in data entry or clerical work.
· Strong attention to detail and ability to maintain error-free records.
· Experience with data management systems and databases.
· Professional telephone etiquette and call handling ability.
· Clear and confident verbal and written communication skills.
· Ability to work independently with little direct supervision.
· Adaptability and flexibility in a fast-paced office setting.
· Completion of a satisfactory Criminal Reference Check and Vulnerable Sector Screen prior to and throughout employment as requested by Links2Care is required.
Links2Care reaffirms its policy and maintains a work environment free from discrimination, treating all employees with dignity and respect. All employees share in the responsibility and commitment to equal employment opportunity. Links2Care does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal and provincial laws, regulations, and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, social and recreational programs.
It is the policy of Links2Care to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Links2Care is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the application, interview, or selection processes, please contact our Human Resources Department at 905-844-0252 ext. 130.
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Do you have Alayacare Experience - please specify
Work Location: In person
