calgary, ab customer operations leader Jobs – 973 Openings This Week

General Manager - Operations
Total Communication Services Inc. —Calgary, AB
- $120,000 a year
- Full-time
- Management
- English
- High school diploma or GED
- Dental care
Quick apply
Assistant General Manager
Holt Renfrew —Calgary, AB
- $138,800–$170,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Tuition reimbursement
Field Operations Manager (In-Office, Desk-Based)
Integrated Solutions —Calgary, AB
- $70,000–$90,000 a year
- Full-time
- Management
- Human resources
- In-person
- Dental care
Quick apply
MAINTENANCE PLANNER
Crown Holdings —Calgary, AB
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Decorator Operator - Mechanically Inclined
Crown Holdings —Calgary, AB
- 12 hour shift
- Heavy lifting
- Forklift
- High school diploma or GED
- Dental care
- Tuition reimbursement
Sales Account Executive
BC ECO PAVING INC. —Calgary, AB
- $40,000–$110,000 a year
- Full-time
- CRM software
- Sales
- Organizational skills
Quick apply
Superintendent - CANA Services Ltd.
CANA Group of Companies —Calgary, AB
- Full-time
- Project management
- Driving
- Construction
Quick apply
14d
Department Manager, Grocery
The North West Company —Alberta
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Business Development Specialist - Electrical
Graybar —Calgary, AB
- Sales
- Salesforce
- Organizational skills
- Profit sharing
- Disability insurance
11d
Sous Chef – Hunter Canmore - Relocate to Canmore
Concorde Entertainment Group —Calgary, AB
- $60,400–$65,400 a year
- Hospitality
- Sales
- English
- Paid time off
Site Supervisor - ICI and Retail Construction (Edmonton Vacancy)
Terlin Construction Ltd. —Calgary, AB
- $110,000–$130,000 a year
- Full-time
- Carpentry
- Supervising experience
- First Aid Certification
- Profit sharing
- Dental care
Quick apply
10d
Front End Operator-Mechanically Inclined
Crown Holdings —Calgary, AB
- 12 hour shift
- Heavy lifting
- Forklift
- Communication skills
Area Sales Manager
Shane Homes —Calgary, AB
- From $100,000 a year
- Full-time
- In-person
- Communication skills
- Profit sharing
- Dental care
Emergency Water Technician
Rentals 24/7 Calgary Inc. —Calgary, AB
- $25–$30 an hour
- Full-time
- Inventory management
- Microsoft Office
- Cleaning
- Dental care
- Vision care
Quick apply
3d
Chef
BRIDGELAND MARKET —Calgary, AB
- Full-time
- Hospitality
- Restaurant management
- Cooking
Quick apply
6d
Sales Manager
Reliance Home Comfort —Calgary, AB
- $85,000–$100,000 a year
- Weekends as needed
- Sales
- Project management
- No university degree
Quick apply
Automotive Service Manager
Foothills Group Inc. —Calgary, AB
- From $80,000 a year
- Full-time
Quick apply
General Manager – FFUN Motorsports Saskatoon
FFUN Group —Calgary, AB
- $120,000 a year
- Full-time
- Organizational skills
- Budgeting
- Leadership
- Dental care
Quick apply
Regional Manager
Windshield Surgeons —Calgary, AB
- $80,000–$110,000 a year
- Weekends as needed
- Management
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
8d
Health and Safety Coordinator / Operations Administrator
James Electric Motor Services Ltd. —Calgary, AB
- $65,000–$75,000 a year
- 8 hour shift
- In-person
- Wellness program
- Disability insurance
Quick apply

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customer operations leader jobs near calgary, ab

General Manager - Operations

Total Communication Services Inc.
Calgary, AB

Quick apply

Job details

Permanent | Full-time
$120,000 a year

Qualifications

ConnectWise
Management
English
High school diploma or GED
Continuous improvement
Leadership
Communication skills

Full job description

About TotalComm

TotalComm is a proudly Canadian, Indigenous owned managed technology company serving businesses nationwide since 1996. We deliver voice, connectivity, structured cabling, and physical security solutions with a strong focus on relationships, service quality, and long-term partnerships.

We are entering a stage of rapid growth, and we’re investing in leadership to ensure our operations, teams, and customer experience scale the right way.

Role Overview

The General Manager is a newly created leadership role responsible for the overall performance, alignment, and operational maturity of TotalComm’s Sales, Customer Care, and Support teams.

Reporting directly to ownership, the General Manager is a leader of people, process, and execution, translating business plans into daily action, strengthening collaboration across teams, and ensuring the organization is positioned to support rapid, sustainable growth.

This is a leader-only role, focused on enabling teams to succeed through clarity, accountability, and strong leadership. Technical fluency is an asset, but success in this role is driven by people leadership, operational discipline, and execution excellence.

Key Responsibilities

Leadership & Culture

Serve as the primary people leader for Sales, Customer Care, and Support teams.
Build a people-first, high-accountability culture rooted in trust, clarity, and collaboration.
Coach, mentor, and support managers and team members to reach their full potential.
Set clear expectations and maintain consistent performance management.
Drive team engagement, alignment, and ownership through visible, hands-on leadership.

Operational Execution & Business Management

Translate ownership direction and business plans into clear, executable priorities.
Own day-to-day operations across customer-facing and revenue-generating teams.
Identify gaps, inefficiencies, or friction and implement practical process improvements.
Act as the escalation point for complex internal or customer issues.
Ensure the organization operates smoothly, efficiently, and consistently.

Sales Leadership & Enablement

Lead and support the sales team to achieve revenue and growth targets.
Ensure consistent use of a structured, repeatable sales process.
Maintain visibility and accountability around pipeline health and forecasting.
Strengthen collaboration between Sales, Customer Care, and Support to ensure seamless customer transitions.

Customer Experience & Support Oversight

Champion a customer-first mindset across all teams.
Ensure support and customer care teams deliver timely, high-quality service.
Monitor service performance, response times, and customer experience metrics.
Drive continuous improvement in service delivery and customer communication.

Process, Systems & Accountability

Create, document, and enforce standard operating procedures.
Track KPIs and operational metrics to support performance and decision-making.
Build structure and discipline without unnecessary complexity.
Support scalability by ensuring processes are repeatable, clear, and resilient.

Qualifications & Experience

5+ years of leadership experience in operations, general management, or multi-team leadership roles.
Proven success leading both sales and service-oriented teams.
Strong people leadership skills with a coaching and development mindset.
Experience improving operational maturity in a growing organization.
Comfort operating between strategy and execution.
Technically fluent; telecom or technology experience is an asset.
Excellent communication, organization, and follow-through.
Experience with CRM/PSA platforms such as ConnectWise is beneficial.
Willingness to travel occasionally within Canada to support distributed teams.

What Success Looks Like

Teams are aligned, engaged, and accountable.
Growth is supported by strong execution and operational discipline.
Sales, Customer Care, and Support function as one cohesive organization.
Customers experience consistent, high-quality service.
Ownership can focus on strategy, confident that execution is handled.
The business scales without sacrificing culture or customer experience.

Pay: $120,000.00 per year

Benefits:

Dental care
On-site parking

Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

Given the leadership scope and growth objectives of this General Manager position, what are your annual salary expectations to take on this level of responsibility?

Education:

Secondary School (preferred)

Experience:

Management: 5 years (required)

Language:

Fluent English (required)

Location:

Calgary, AB (required)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

Refine Your Search

customer operations leader jobs in calgary, ab

General Manager - Operations

Assistant General Manager

Field Operations Manager (In-Office, Desk-Based)

MAINTENANCE PLANNER

Decorator Operator - Mechanically Inclined

Sales Account Executive

Superintendent - CANA Services Ltd.

Department Manager, Grocery

Business Development Specialist - Electrical

Sous Chef – Hunter Canmore - Relocate to Canmore

Site Supervisor - ICI and Retail Construction (Edmonton Vacancy)

Front End Operator-Mechanically Inclined

Area Sales Manager

Emergency Water Technician

Chef

Sales Manager

Automotive Service Manager

General Manager – FFUN Motorsports Saskatoon

Regional Manager

Health and Safety Coordinator / Operations Administrator

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