edmonton ab helpdesk technician Jobs – 11 Openings This Week

Technician L1
MSP OPERATIONAL CORP —Edmonton, AB
- $45,000–$60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Helpdesk Technician
Catalis Holdco Inc —Edmonton, AB
- Monday to Friday
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Dental care
IT Support Analyst / Systems Technician
The IT Crowd —Sherwood Park, AB
- $40,372.52–$81,738.06 a year
- Full-time
- Hybrid work
- Azure
- English
- Windows
- Mileage reimbursement
Quick apply
1d
Desktop Support
Alberta Reproductive Centre —Edmonton, AB
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Edmonton, AB
- Customer service
- Windows
- Communication skills
2d
Customer Support Specialist
Catalis Holdco Inc —Edmonton, AB
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Salesforce
- Dental care
Field Technician
Connectra Technologies Inc —Edmonton, AB
- $30 an hour
- Contract
- Customer service
- English
- Microsoft Office
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
8d

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Technician L1
MSP OPERATIONAL CORP —Edmonton, AB
Strong ability to analyze situations, diagnose problems, and develop and implement solutions. You will be responsible for handling incidents and requests (Level…
$45,000–$60,000 a year
Quick apply
Helpdesk Technician
Catalis Holdco Inc —Edmonton, AB
Microsoft 365 Admin Centre and Active Directory: Strong familiarity with Microsoft 365 Admin Centre and Active Directory is required to manage users, groups,…

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IT Support Technician
Raz Design Inc —North York, ON
Diploma or degree in Information Technology, Computer Science, or a related field — or equivalent practical experience.
$50,000–$70,000 a year
Quick apply
1d
IT Support Technician
Insix —Markham, ON
Accurately log work orders/help desk tickets and resolutions into help desk software management system. Prioritize work orders/help desk ticket according to…
$36,119.88–$70,481.99 a year
Quick apply
13d

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Technician L1

MSP OPERATIONAL CORP
Edmonton, AB

Quick apply

Job details

Full-time
$45,000–$60,000 a year

Qualifications

Microsoft Windows Server
Microsoft Powerpoint
Microsoft Word
ConnectWise
Microsoft Excel
Microsoft Outlook
Technical support
Microsoft Office
DHCP
Analysis skills
Remote access software
DNS
SharePoint
Communication skills
Active Directory
Time management
Help desk
Mobile devices
VPN

Full job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for an IT Support Technician L1 to join MSP Corp Prairies team.

About the Role

As IT Support Technician L1, you will be an integral player for our team. You will be responsible for handling incidents and requests (Level 1 support tickets) to assist customers providing fast, courteous, and efficient service to maintain a high level of user satisfaction. We are looking for a bright, passionate, and motivated IT Support Technician L1. This role requires someone with an ambitious nature for continuous learning who has 1-3 years of experience working in a help desk environment with a Managed Services company.

Schedule: Monday to Friday, 40 hours per week, 8:00am-5:00pm
Location: Edmonton, AB
Work Mode: Hybrid

What You Will Do

Provide first point of contact for all client requests by phone and email ensuring response SLA targets are met
Follow-up on tickets (requests and incidents) closely with end-users and ensure ticket lifecycle does not exceed defined standard
Maintain constant communication with clients for assigned tickets
Identify recurring issues and propose improvements to reduce ticket volume and enhance user experience
Provide technical support for users and devices (PCs, laptops, Macs, smartphones), including troubleshooting, resolution, and escalation of issues.
Coordinate IT onboarding and offboarding processes, including provisioning/deprovisioning of hardware, software, account access, and licensing
Monitor and investigate NOC alerts
Prioritize and manage multiple requests based on urgency/impact of request
Perform administration across various applications and systems
Work closely with other IT team members to ensure the highest possible level of service
Ensure documentation is regularly updated and accessible, including standard operating procedures and troubleshooting guides

What We Are Looking For

Minimum 1-3 years experience in a similar position with a Managed Services provider.
Ability to help users install and configure smartphones (IOS, Android)
Extensive experience with Windows (10/11) and Mac devices (Desktop and Laptops)
Strong knowledge of on-premise active directory, EntraID, Office 365 cloud administration, SharePoint, Teams, Onedrive for business, Remote Desktop environments, VPN connections.
In-depth knowledge of the Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Strong knowledge of windows server and associated services such as DNS, DHCP, Print and File services
Strong interpersonal and communication skills, both verbal and written with the ability to communicate and articulate technical information simply with a customer-first mindset
Experience with ticketing systems (ConnectWise is an asset)
Strong analytical and problem-solving skills
Able to adapt and quickly develop an in-depth technical understanding of new technologies, systems, and applications.
Strong ability to analyze situations, diagnose problems, and develop and implement solutions
Ability to prioritize and multi-task several requests in parallel
Able to work independently or in a team with minimal supervision
Exceptional time management and self-management skills.
Self-motivated and directed
Extremely detail oriented

Why Work at MSP Corp

Benefits package.
Dynamic work environment.
Corporate gym discounts.
Wellness day.
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Quick apply

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helpdesk technician jobs in edmonton ab

Technician L1

Helpdesk Technician

IT Support Analyst / Systems Technician

Desktop Support

Desktop Support Engineer (Dispatch /Part-Time)

Customer Support Specialist

Field Technician

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

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