markham, on service planning clerk Jobs – 34 Openings This Week

Service Planning Clerk
ENERCARE —Markham, ON
- $25.47 an hour
- Full-time
- Data analysis skills
- Microsoft Office
- High school diploma or GED
Quick apply
Communication's Student Placement
YORK REGION CHILDREN'S AID SOCIETY —Newmarket, ON
- $20 an hour
- Contract
- Hybrid work
- Microsoft Office
- Project management
- Organizational skills
- Mileage reimbursement
Quick apply
Purchasing & Inventory Clerk
Quality Tops & Kitchens LTD. —Vaughan, ON
- $17.95–$22.00 an hour
- Full-time
- Inventory management
- English
- Business
- Disability insurance
- Dental care
Quick apply
5d
Install Planning Clerk
ENERCARE —Markham, ON
- $25.47 an hour
- Part-time
- Data analysis skills
- Microsoft Office
- High school diploma or GED
Quick apply
13d
Warehouse Clerk
Pro Kontrol —Markham, ON
- $50,000–$75,000 a year
- Full-time
- High school diploma or GED
Install Clerk
ENERCARE —Markham, ON
- $25.47 an hour
- Full-time
- Data analysis skills
- Microsoft Office
- High school diploma or GED
Quick apply
13d
Accounting Clerk
Bulk Barn —Aurora, ON
- $45,000–$53,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Manager - Planning Operations
ENERCARE —Markham, ON
- $74,817–$118,211 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
9d
RECEPTIONIST CLERK
Extendicare —Scarborough, ON
- Part-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
12d
Automotive Parts Clerk
Canadian Tire Richmond Hill North —Richmond Hill, ON
- From $17.60 an hour
- Part-time
- Inventory management
- Customer service
- ERP systems
Quick apply
1d
administrative manager
Academy Travels —North York, ON
- $51.50 an hour
- Temporary
- English
- Hotel
- Administrative experience
12d
Accounts Payable Clerk
Baycrest —Toronto, ON
- $26.52–$28.90 an hour
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Post Office Clerk
Shoppers Drug Mart / Pharmaprix —Toronto, ON
- $17.60–$20.85 an hour
- Part-time
- Computer skills
retail store supervisor
David's Fine Linens —Concord, ON
- $36.10 an hour
- Weekends as needed
- English
- High school diploma or GED
- No university degree
12d
DOC Clerk
Extendicare —Toronto, ON
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Law Clerk - Wills & Estates
Linds & Associates —Toronto, ON
financial accounting supervisor
Marsim Auto Group —North York, ON
- $36 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
Reception and Office Clerk
XBP Global —Toronto, ON
- $18.50 an hour
- Full-time
- Heavy lifting
- Customer service
- English
Quick apply
Corporate/Securities Law Clerk
Manulife —Toronto, ON
- $62,850–$104,750 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
- Disability insurance
- Dental care
6d
Senior Advisor, Revenue Systems and Performance
Toronto Community Housing —Toronto, ON
- $107,358.63–$128,830.36 a year
- Temporary
- Hybrid work
- Microsoft Office
- Master's degree
- Supervising experience
- Dental care
- Tuition reimbursement
8d

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Service Planning Clerk

ENERCARE -
Markham, ON

Quick apply

Job details

Full-time
$25.47 an hour

Qualifications

Computer operation
Post-secondary education
Data analysis skills
Filing
Microsoft Office
High school diploma or GED
Organizational skills
Communication skills

Full job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Service Clerk
Reporting To: Operations Manager
Department: Operations
Location: Birchmount - Markham
Rate of Pay: $25.47 - As per collective agreement
File number: 3408
Hours of Work: 35 Hours Per Week – Monday to Friday 7:00 a.m. – 3:00 p.m.

The primary focus of this role will involve the ongoing optimization of area field staff (service, duct cleaning and plumbing) resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with field staff and management, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery of same day service and customer satisfaction.

Responsibilities:

Accountable for managing daily schedule by optimizing board set-up, utilizing rescheduling tools, managing changes in Technician availability (i.e. sick requests), notifying technicians of chargeable calls (including amount), driving productivity by reducing travel and pushing workload, meeting monthly maintenance numbers, identifying repeat calls and working with Field Manager to resolve customer escalations
Proactively manage chargeable calls including validating chargeable calls identified
Responsible for managing daily requests from Techs by modifying the board to accommodate delays, providing insight on customer service plans (as required) and acting as a support reference for techs
Required to handle unsuitables / escalations by managing customer requests for revised appointments (including parts) and resolving outstanding issues in queues
Responsible for the reconciliation of Service transactions which includes the validation of charges, correction of charges, balancing of cash draws, and processing of service transactions
Responsible for exceptions and error management through the review and processing of corrections related to outstanding error reports, filing of envelopes and red tags
Required to set the schedule (Subcontractors and CA techs)
Act as a courteous and friendly central point of contact for both internal and external customers.
Responsible for updating of records in applicable systems
Prepare BRIO reports as required
Coordination of appointment times for back ordered product, and sourcing of parts, with customer, manual dispatch or work as required, arrange courier delivery of parts or product as required
Provide customer quotes on installations
Analyze and interpret forecast and incoming-demand data, record forecast variance and resource allocation change information
General business support related to i.e. franchise afterhours, point of contact and follow up for call centre inquiries, responsible for handling of both inbound and outbound calls
Assist with escalations and priority call in a timely manner
Required to set-up the board for next day and schedule linked calls and responsible for identifying chargeable calls / code 22s for the next day
Proactively manage the board to maintain call availability for all call types
Advise Customers of changes to appointment times
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Ability to provide reporting and data analysis as requested by management
Achieve defined productivity and performance measures on a consistent basis
Undertake special projects and assignments as assigned
Other duties as assigned by management

Qualifications:

Customer focused with excellent interpersonal skills
Ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs
Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
Proven decision-making skills
Strong organizational skills
Capable of doing financial analysis to rectify variances
Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
Ability to maintain focus and work in a fast-paced, pressure filled team environment
Grade 12 education
Post-secondary education is an asset

Note: This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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Refine Your Search

service planning clerk jobs in markham, on

Service Planning Clerk

Communication's Student Placement

Purchasing & Inventory Clerk

Install Planning Clerk

Warehouse Clerk

Install Clerk

Accounting Clerk

Manager - Planning Operations

RECEPTIONIST CLERK

Automotive Parts Clerk

administrative manager

Accounts Payable Clerk

Post Office Clerk

retail store supervisor

DOC Clerk

Law Clerk - Wills & Estates

financial accounting supervisor

Reception and Office Clerk

Corporate/Securities Law Clerk

Senior Advisor, Revenue Systems and Performance

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