niagara falls, on guest service agent Jobs – 42 Openings This Week

Guest Service Agent - Brock Hotel
The Brock Niagara Falls Fallsview, Tapestry by Hilton —Niagara Falls, ON
- $18.20 an hour
- Full-time
- Customer service
- Hotel
- No university degree
- Dental care
Quick apply
10d
Guest Service Agent - Marriott Fallsview
Marriott Fallsview Hotel and Spa —Niagara Falls, ON
- $17.80–$18.58 an hour
- Seasonal
- Hospitality
- Customer service
- Hotel
- Store discount
- Dental care
Quick apply
Guest Service Agent - Marriott on the Falls
Marriott on the Falls —Niagara Falls, ON
- $18.20–$18.58 an hour
- Weekends as needed
- Customer service
- Hotel
- Front desk
- Dental care
Quick apply
2d
Guest Service Agent Lead Hand - Marriott on the Falls
Marriott on the Falls —Niagara Falls, ON
- $19.50–$19.89 an hour
- Weekends as needed
- Microsoft Word
- Bar
- Microsoft Excel
- Dental care
Quick apply
14d
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Rooms Controller- Marriott on the Falls
Canadian Niagara Hotels —Niagara Falls, ON
- $18.50–$19.25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
Quick apply
2d
Tour Sales Agent - Magnificent Tours
Magnificent Tours —Niagara Falls, ON
- From $17.60 an hour
- Temporary
- Hospitality
- Sales
- Customer service
- Dental care
Quick apply
Guest Service Agent
Hilton Hotel and Suites Niagara Falls/Fallsview —Niagara Falls, ON
- $18.20 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee assistance program
Quick apply
Contact Centre Service Agent (ON - Remote)
The Travel Corporation —Niagara Falls, ON
- $19.35 an hour
- Overtime
- Remote
Quick apply
14d
Guest Service Agent
TownePlace Suites Niagara Falls —Niagara Falls, ON
- $18 an hour
- Part-time
- Customer service
- Hotel
- Front desk
Quick apply
Call Centre Agent
WildPlay —Niagara Falls, ON
- $17.75 an hour
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
8d
Front Desk Agent
Ramada Niagara Falls Fallsview —Niagara Falls, ON
- $17.60–$18.50 an hour
- Full-time
- Customer service
- Administrative experience
- Organizational skills
Quick apply
19h
Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20 an hour
- Full-time
- Customer service
- Hotel
- No university degree
- Dental care
Quick apply
FOH Rooms - Guest Service Agent
Canadian Niagara Hotels Group —Niagara Falls, ON
- $18.20–$18.58 an hour
- Weekends as needed
- Hotel
- Front desk
- Phone etiquette
- Dental care
Quick apply
1d
Guest Service Agent / Front Desk Agent
Holiday Inn Express Niagara-on-the-Lake —Niagara-on-the-Lake, ON
- From $17.60 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Flexible schedule
Quick apply
GUEST SERVICE AGENT
Vintage Hotels —Niagara-on-the-Lake, ON
- Part-time
- Sales
- Hotel
- High school diploma or GED
GUEST SERVICE AGENT LEAD
Lais Hotel Properties L —Niagara-on-the-Lake, ON
- $20.06 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
Quick apply
Zipline Guest Services Team Lead
WildPlay —Niagara Falls, ON
- $18.65 an hour
- Part-time
- Guest services
- Communication skills
Quick apply
Zipline Photo/Video Agent
WildPlay —Niagara Falls, ON
- $17.60 an hour
- Part-time
- Sales
- Customer service
- Communication skills
Quick apply
GUEST SERVICE AGENT LEAD
Vintage Hotels —Niagara-on-the-Lake, ON
- Full-time
- Sales
- Hotel
- High school diploma or GED

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Guest Service Agent - Brock Hotel

The Brock Niagara Falls Fallsview, Tapestry by Hilton -
Niagara Falls, ON

Quick apply

Job details

Full-time
$18.20 an hour
10 days ago

Qualifications

Customer service
Post-secondary education
Front desk
Phone etiquette
Communication skills
Time management

Full job description

Company Description:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey – to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

Position Overview

Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the highest level of guest service is provided to each guest. Successful performance includes exceeding guest expectations while actively promoting hotel and resort services to maximize revenue opportunities, and ensuring results are achieved in accordance with established objectives, performance, and quality standards.

Key Responsibilities

Enthusiastically greeting and welcoming guests at each interaction
Verifying and confirming guest reservation details, address, and payment information, along with identifying guest needs and expectations
Processing payments for all guest accounts at both check-in and check-out
Maintaining a house bank, completing personal deposits, and ensuring accurate daily reporting of receipts
Cashing cheques and exchanging currency in accordance with hotel policy
Issuing room keys and managing safety deposit boxes in accordance with security procedures
Posting miscellaneous guest charges to individual folios as required
Assisting in resolving guest concerns in an urgent, professional, and courteous manner
Promoting room upgrades, hotel amenities, and local attractions to enhance the guest experience
Collaborating with team members to ensure seamless and efficient front desk operations
Any other duties as assigned

Qualifications & Skills

Competency with Property Management systems a definite asset. In particular, Lightspeed.
Excellent interpersonal and communication skills when dealing with guests internally and externally
Demonstrated commitment and passion for maximizing guest satisfaction at every stage of the guest experience
Provide a consistently high standard of customer service
Demonstrated willingness and enjoyment in attending to the needs of others
Demonstrated ability to maintain professional composure while multitasking in a fast-paced environment
Professional telephone etiquette
Outstanding attention to detail, including personal presentation and accurately identifying guest needs and service levels
Excellent organizational and time management skills with the ability to work under pressure
Demonstrated reading comprehension ability to assist guests with hotel and local tourism information
Demonstrated ability to work cooperatively within a team environment and support colleagues as needed
Ability to quickly respond to changing work volumes with a high level of energy and efficiency
Must be able to stand for extended periods and perform front desk duties
Strong problem-solving skills with the ability to handle guest concerns independently and effectively

Education & Experience

Experience in Rooms Division/Front Office preferred
Post-secondary education in a related field or equivalent experience is an asset

Why Work For Canadian Niagara Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:

Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
Convenient Parking: Complimentary or reduced-rate parking, based on the specific location.
Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!

https://canadianniagarahotelscareers.ca/

Follow Canadian Niagara Hotels on Social Media

#TEAMCNH

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Job Type: Full-time

Pay: $18.20 per hour

Ability to commute/relocate:

Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in niagara falls, on

Guest Service Agent - Brock Hotel

Guest Service Agent - Marriott Fallsview

Guest Service Agent - Marriott on the Falls

Guest Service Agent Lead Hand - Marriott on the Falls

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Rooms Controller- Marriott on the Falls

Tour Sales Agent - Magnificent Tours

Guest Service Agent

Contact Centre Service Agent (ON - Remote)

Guest Service Agent

Call Centre Agent

Front Desk Agent

Guest Service Agent

FOH Rooms - Guest Service Agent

Guest Service Agent / Front Desk Agent

GUEST SERVICE AGENT

GUEST SERVICE AGENT LEAD

Zipline Guest Services Team Lead

Zipline Photo/Video Agent

GUEST SERVICE AGENT LEAD

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