Niagara Falls, On Software Jobs – 103 Openings This Week

Technology Support Analyst
Niagara Region —Thorold, ON
- $35.04–$37.07 an hour
- Overtime
- Hybrid work
- Computer Science
- Windows
- Presentation skills
- Employee assistance program
11d
Automation & Controls Engineer - System Integrator
Jordan Engineering Inc —St. Catharines, ON
- $78,750–$102,000 a year
- Full-time
- Schematics
- Software troubleshooting
- Writing skills
Quick apply
Customer Service / Technical Support Rep (Hybrid)
Concentrix —Niagara Falls, ON
- $19.50 an hour
- Immediate opening
- English
- High school diploma or GED
- Communication skills
- Dental care
- Paid time off
Commissioning Engineer
TrigTec LLC dba ENORISE CANADA —Welland, ON
- $75,000–$95,000 a year
- Full-time
- Up to 50% travel
- Software troubleshooting
- Engineering
- Paid time off
- Life insurance
Quick apply
NetSuite Service Delivery Consultant
Elim Solutions —Ontario
- $160,000–$180,000 a year
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Sales
Quick apply
Senior QA Engineer
Rentsync —St. Catharines, ON
- $70,000–$90,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- JavaScript
Quick apply
CAD Technician / CNC Programmer & Field Templator
KirkStone —Welland, ON
- $24–$29 an hour
- Full-time
- Heavy lifting
- Databases
- High school diploma or GED
Quick apply
8d
Lead Product Engineer, Integrations
servicePath —Ontario
- Full-time
- Remote
- Salesforce
- In-person
- AI
Quick apply
Intermediate Civil Engineering Technologist
Associated Engineering —Niagara-on-the-Lake, ON
- $65,000–$85,000 a year
- Hybrid work
- Microsoft Word
- Civil engineering
- Engineering
- Dental care
- Paid time off
Python Development Team Lead
Kortext —Ontario
- $100,000–$115,000 a year
- Full-time
- Remote
- Azure
- Salesforce
- SQL
- Dental care
- Paid time off
Quick apply
Site Administrator
Morson Talent (Canada & USA) —St. Johns, ON
- $35–$60 an hour
- Administrative experience
- High school diploma or GED
- Presentation skills
Quick apply
Junior BI Developer
Canadian Niagara Hotels —Niagara Falls, ON
- $60,000–$70,000 a year
- Full-time
- Computer science
- Computer Science
- Hotel
- Dental care
Quick apply
20h
Engineer - Process
PowerCor Manufacturing —Ontario
- $72,000–$105,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Engineering
- Dental care
- Vision care
Quick apply
PLM Configuration Specialist (Remote)
ApplyFirst —Ontario
- $96,000 a year
- Full-time
- Remote
- Computer Science
- Engineering
- English
- Profit sharing
- Tuition reimbursement
10d
Controls Software Engineer
InVision Staffing —Ontario
- $110,000–$130,000 a year
- Full-time
- Software troubleshooting
- Engineering
- Java
- Relocation assistance
- Dental care
Quick apply
Data Engineer / Data Architect & Software Developer — Azure / Databricks
Raise —Ontario
- Full-time
- Hybrid work
- SQL
- Machine learning
- Quality Control
Quick apply
Senior Cloud Engineer
BMO Financial Group —Ontario
- $75,900–$141,900 a year
- Full-time
- Remote
- Analysis skills
- Mentoring
- Software development
- Tuition reimbursement
- Life insurance
Senior Cloud Engineer
BMO Financial Group —Ontario
- $75,900–$141,900 a year
- Remote
- Analysis skills
- Mentoring
- Software development
- Tuition reimbursement
- Life insurance
IT TECHNICIAN
Lais Hotel Properties L —Niagara-on-the-Lake, ON
- $38,000–$40,000 a year
- Temporary
- Hospitality
- Windows
- Microsoft Office
Quick apply
IT TECHNICIAN
Vintage Hotels —Niagara-on-the-Lake, ON
- Temporary
- Hospitality
- Windows
- Microsoft Office

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Technology Support Analyst

Niagara Region -
Thorold, ON

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Job details

Full-time
$35.04–$37.07 an hour
11 days ago

Qualifications

Desktop support
Computer Science
Avaya
SCCM
Call center experience
Encryption
Serving It Right
Windows
VoIP
Presentation skills
Bachelor's
Computer hardware
Client services
Customer service orientation
WAN
Computer networking
Telecommunication
VMWare
VoIP phone system
Multi-line phone systems
College diploma
Communication skills
Teaching
Mobile devices
Information Technology

Full job description

Location

Location: Thorold, ON

Division

I.T. Solutions

Important Notices & Amendments

This position currently falls within our hybrid model, allowing the employee to typically work 1 day per week from home.

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Job Description

JOB SUMMARY
Acting as a 2nd tier level of technical support for our IT Servicedesk while promoting and providing an IT consultation service to staff and elected officials of Niagara Region.

Primarily focused on the provision of technical support and problem resolution while guiding and advising staff on IT related solutions and new technologies related to various PC, Audio/Video (AV) and Telecommunications hardware and software related issues. Recommending and facilitating solutions for customers, which effectively meet their requirements and fall within the standards and objectives of the Corporation. Provide End-User training, repair and support to customers in the areas of configuration, installation and problem resolution related to a wide range of End-User issues.

This position will act as the primary IT liaison to internal and external departments, shared service partners and members of council on the resolution of various Information Technology (PC, AV and Telecommunications) related support issues.

QUALIFICATIONS
EDUCATION

Completion of a three (3) year College Diploma / University degree in a Computer Science/Information Technology/Telecommunications related field of study; or
An equivalent combination of a completed, 3 year university degree / 2 year College Diploma in conjunction with recent technology related education, IT certifications, formal, related IT training, and/or recent work experience in supporting IT in a mid-sized, Microsoft-based network environment may be considered.

KNOWLEDGE/EXPERIENCE

3- 5 years of related and recent technical support experience in a mid to large scale Microsoft-based networked environment
3 - 5 years of related and recent work experience in performing IT (Technology or Telecommunications Support) in PC and/or Telecommunications Hardware and Software.
3 - 5 years of related and recent experience in supporting the Avaya suite of products including PBX, voicemail and desktop telephones (SIP, IP, digital, analog), Samsung and Apple devices (Tablets and Smartphones), cellular phones, pagers, mobile internet hot-spot devices, etc.
3 - 5 years of related and recent experience in an IT Servicedesk / IT Help Desk/IT Technology or Telecommunications Support specific role.
Experience in utilizing current Enterprise-type desktop and telecom support tools and applications such as Microsoft SCCM, VMWare View VDI (Virtual Desktop Infrastructure), Mobile Enterprise Device Management (MDM), Enterprise Endpoint Protection (Sophos Anti-Virus) and PC Encryption software, speech recognition systems, call centre configuration and operations, metrics reporting and analysis, teleconferencing, and cloud based telecommunications services such as Microsoft Teams are an asset.
Experience with using Audio Video production solutions and systems such as the Newtek Tricaster as well as Crestron and Kramer audiovisual automation and integration equipment is a definite asset.
Experience administering a corporate call centre, creating phone queues and assigning phone extensions is a definite asset.

SKILLS

Strong team, customer service and multi-tasking skills;
Strong knowledge of, and experience with current Microsoft Windows Operating Systems and Microsoft suite of Products;
Strong knowledge of, and experience with telecommunications service providers for provisioning, troubleshooting, cancelling telecommunications services such as voice and data landline services, and wireless services (voice, text, data)
Strong IT Hardware troubleshooting skills, including configuration and installation of associated peripherals and use of mass imaging software for various IT systems;
Working knowledge, and experience with local and wide area network technologies;
Working knowledge of, and experience with, the business functions in end-user departments;
Must possess excellent analytical, task management and planning, problem solving, and adult teaching skills;
Excellent communication skills in both written and verbal form;
Excellent Teaching and presentation skills for a wide range of audiences (group, online, classroom or one-on-one), using a variety of mediums;
Professional work attitude, eager, effectively deal with constant change and conflicting priorities and learning new concepts;

SPECIAL CONDITIONS

In accordance with the Corporate Criminal Record Check Policy, the position requires to maintain a Canadian Police Clearance Certificate.
Must possess and maintain a valid and unrestricted class "G" license along with a personal vehicle to use as required in travel to and from various regional locations as part of daily work responsibilities.
May be subject to occasional overtime
May be required to work weekends or after hours to implement changes, upgrades or respond to emergencies
May be required to work an alternate schedule for shift coverage or as requested by the Manager/Supervisor.

Shift Information

This position is subject to overtime.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

Email: [email protected]
Phone: 905-980-6000 or 1-800-263-7215
Bell Relay: 1-800-855-0511
In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

#INDNR

Apply Now

Refine Your Search

software jobs in niagara falls, on

Technology Support Analyst

Automation & Controls Engineer - System Integrator

Customer Service / Technical Support Rep (Hybrid)

Commissioning Engineer

NetSuite Service Delivery Consultant

Senior QA Engineer

CAD Technician / CNC Programmer & Field Templator

Lead Product Engineer, Integrations

Intermediate Civil Engineering Technologist

Python Development Team Lead

Site Administrator

Junior BI Developer

Engineer - Process

PLM Configuration Specialist (Remote)

Controls Software Engineer

Data Engineer / Data Architect & Software Developer — Azure / Databricks

Senior Cloud Engineer

Senior Cloud Engineer

IT TECHNICIAN

IT TECHNICIAN

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