ottawa on front desk manager Jobs – 4 Openings This Week

Front Desk Manager
Hampton Inn & Suites Ottawa West —Ottawa, ON
- From $50,000 a year
- Weekends as needed
- Microsoft Office
- Hotel
- Supervising experience
Quick apply
2d
Guest Service Manager (Full Time)
AC Marriott Ottawa —Ottawa, ON
- $60,000 a year
- Weekends as needed
- Bilingual
- Hospitality
- Heavy lifting
- Store discount
- Wellness program
Quick apply
4d
Bilingual Guest Services Supervisor (Full-Time)
FAIRMONT —Ottawa, ON
- $28.50 an hour
- Full-time
- Bilingual
- English
- Microsoft Office
Quick apply
Bilingual Fairmont Gold Supervisor/ Concierge (Part-Time)
FAIRMONT —Ottawa, ON
- $27.50 an hour
- Part-time
- Bilingual
- Microsoft Word
- Serving
Quick apply

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$17.60 an hour
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13d
Server | Part Time
VIVA Retirement Communities —Barrhaven, ON
Take menu, beverage and bar orders from Community Members and guests and communicate orders to kitchen and/or bar. Respond to inquiries regarding menu.
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Lead Dental Administrator / Receptionist - Please Apply Only If You Have Dental Admin experince
Upper East Dental —East York, ON
Are you an experienced dental receptionist with leadership skills and a passion for creating an exceptional patient experience?
From $28 an hour
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5d
Front Office Manager
Evolution Gymnastics Aurora —Aurora, ON
You’ll also play a key role in promoting the gym through social media and marketing and will supervise and support other front desk staff as needed.
From $18 an hour
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1d

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Front Desk Manager

Hampton Inn & Suites Ottawa West
Ottawa, ON

Quick apply

Job details

Full-time
From $50,000 a year
2 days ago

Qualifications

Microsoft Office
Supervising experience
Front desk
Leadership
Accounting
Communication skills
Hotel experience
Time management

Full job description

Position Summary

Hampton Inn by Hilton Ottawa West is seeking a motivated, service-focused, and results-driven Front Desk Manager to lead our Front Office team. This role is responsible for overseeing all front desk operations, ensuring exceptional guest experiences, maintaining brand standards, and supporting overall hotel performance.

The Front Desk Manager will work a variety of shifts, including mornings, evenings, weekends, and holidays as required. This position serves as the primary Manager on Duty (MOD) during assigned shifts and weekends, providing leadership and support to all hotel departments when necessary.

Key Responsibilities

Front Office Leadership

Lead, coach, and support the Front Desk team to deliver exceptional guest service.
Oversee daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries.
Ensure all Hilton brand standards and hotel policies are consistently followed.
Conduct regular training, coaching, and performance evaluations for front desk associates.
Create and maintain front desk schedules to ensure appropriate staffing levels.
Assist with recruitment, onboarding, and development of new team members.

Guest Experience

Resolve guest concerns and service recovery situations professionally and efficiently.
Monitor guest satisfaction scores and implement action plans for continuous improvement.
Respond to guest feedback, online reviews, and service requests as required.
Ensure all guest interactions reflect Hamptonality and Hilton hospitality standards.

Operations & Administration

Monitor daily arrivals, departures, VIP guests, group blocks, and special requests.
Review and manage front office reports, adjustments, billing discrepancies, and cash handling procedures.
Ensure accuracy of reservations, room inventory, and rate management practices.
Work closely with Housekeeping, Maintenance, Sales, and other departments to ensure seamless operations.
Maintain compliance with safety, security, and emergency procedures.

Manager on Duty Responsibilities

Serve as Manager on Duty during assigned shifts and weekends.
Provide operational leadership and decision-making support across all hotel departments.
Handle escalated guest concerns and emergency situations.
Conduct hotel walkthroughs to ensure cleanliness, safety, and service standards are maintained.
Support team members throughout the hotel as operational needs arise.

Schedule Requirements

This position requires flexibility and availability to work:

Morning and evening shifts
Weekdays and weekends
Holidays as required
Overnight shifts as required
Monday through Sunday based on business demands

The Front Desk Manager is expected to be available for regular weekend Manager-on-Duty coverage and to support the operation during peak occupancy periods.

Qualifications

Minimum 2 years of hotel front office supervisory or management experience preferred.
Experience with Hilton systems (OnQ, PEP, Kipsu, R&I, etc.) considered an asset.
Strong leadership, communication, and problem-solving skills.
Ability to work in a fast-paced hospitality environment.
Excellent guest service and conflict resolution abilities.
Strong organizational and time management skills.
Proficiency with Microsoft Office and hotel property management systems.

What We Offer

Free on-site parking
Hilton Team Member Travel Program
Career growth and development opportunities
Supportive and team-oriented work environment

If you are passionate about hospitality, guest satisfaction, and team leadership, we encourage you to apply and become part of our Hampton Inn family.

Pay: From $50,000.00 per year

Benefits:

Discounted or free food
On-site parking

Work Location: In person

Quick apply

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front desk manager jobs in ottawa on

Front Desk Manager

Guest Service Manager (Full Time)

Bilingual Guest Services Supervisor (Full-Time)

Bilingual Fairmont Gold Supervisor/ Concierge (Part-Time)

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