E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://e.inc/about
We offer a competitive salary ($72,000.00 - $76,000.00); a competitive bonus plan; paid time off; participation in our benefits, RRSP matching, and life insurance programs; continuous learning; an amazing culture; and so much more!
What You Will Do:
Supervise the day-to-day responsibilities of the Sales Resolution Team in your assigned region.
Ensure sales resolution processes and procedures are being followed to company standards.
Foster a positive and collaborative team environment, creating strong morale and spirit throughout your location.
Assist in the recruitment, selection, onboarding, and training of employees, equipping them with the necessary tools and resources for success.
Prioritize employee development by providing feedback, recognizing accomplishments, and setting goals to enhance performance.
Generate and monitor regular reports to track key metrics, demonstrating a strong analytical mindset, and ability to summarize key findings to upper management.
Support the execution of exceptional customer experiences by being hands-on and ready to jump in alongside the team.
Address and effectively manage complex and sensitive issues, demonstrating strong problem-solving skills and a customer-centric mindset.
Assist the operations team with the creation and maintenance of training documentation.
Stay up-to-date with the changing needs of customers, market conditions and competitors.
Other duties as assigned.
What You Will Need:
High School diploma or equivalent. Bachelor’s Degree preferred.
4+ years in a sales resolution role or customer service role within the automotive industry with extensive exposure to vehicles.
Supervisory experience desired, preferably for groups of 3+ employees.
Experience in the auto auction/auto industry business required and/or mechanical knowledge.
2+ years of Supervisory experience preferred, preferably for groups of 3+ employees.
Languages: English (required), French (an asset)
Excellent technical and computer skills
Professional level written and verbal communication and interpersonal skills. Detail-oriented.
Ability to integrate with teams, engender trust and leverage relationships to garner results.
Comfortable addressing performance issues and working closely with Human Resources on all employee matters.
Ability to calmly and professionally address customer escalations resulting in good business outcomes.
Ability to compile and analyze data, summarize key points and make value-add recommendations backed by said data.
Adept at developing and delivering presentations and training to large groups with a knowledgeable, charismatic approach.
Both give and welcome honest feedback to ensure a continuous improvement environment.
Self-starter, adaptable to change, with strong problem identification and problem resolution skills.
Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
Willingness to work a flexible schedule as needed. Normal, remote office environment. May travel occasionally.
What We Offer:
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Competitive pay
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Medical, Dental & Vision
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401k/RSP programs
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Company paid Group Life/AD&D insurance
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Paid time off
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Flexible working environment
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Continuous Learning
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And an amazing culture to top it all off!
At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $72,000.00 - $76,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System ADP, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.
As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.
Vacancy status: current vacancy
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