We are seeking EXPERIENCED STARBUCKS Managers, who are highly disciplined, service-driven, and operationally strong Café Store Managers to lead daily operations in a high-volume Starbucks café environment. This role requires exceptional leadership, strict standards enforcement, customer service excellence, and the ability to maintain a clean, profitable, and team-oriented store culture at all times.
The ideal candidate is professional, detail-oriented, accountable, and capable of managing staff performance while delivering an outstanding customer experience under pressure.
Key Responsibilities (including but not limited to):
- Oversee all daily café operations including opening, mid-shift, and closing procedures.
- Ensure strict adherence to Starbucks operational standards, food safety regulations, and company policies.
- Monitor workflow efficiency, speed of service, beverage quality, and customer satisfaction.
- Maintain excellent cleanliness, organization, and presentation standards throughout the store.
- Handle inventory management, product ordering, waste control, and stock rotation.
- Conduct daily operational audits and ensure compliance with health and safety requirements.
- Resolve customer concerns professionally and efficiently while protecting brand standards.
Leadership & Team Management
- Lead, coach, supervise, and motivate baristas and shift staff to achieve high performance standards.
- Enforce punctuality, dress code, attendance, and workplace professionalism consistently.
- Train new employees on Starbucks beverage standards, customer service, cash handling, and sanitation procedures.
- Conduct performance evaluations and corrective coaching when necessary.
- Create and manage staff schedules based on business needs and labor targets.
- Foster a respectful, productive, and accountable workplace culture.
Required Qualifications/Experience
- Manager MUST have previous Starbucks managerial or supervisory experience.
- Experience in managing and using Starbucks corporate compliance systems, including store rewards programs and corporate programs.
- Experience in inventory management, brand quality management, staff management, and keeping detailed and accurate records of daily operations and sales profits.
- Proven experience handling scheduling, inventory, cash management, and staff supervision.
- Minimum 2–5 years of café, restaurant, or retail leadership experience.
- Experience managing teams in a fast-paced, high-volume environment.
Customer Experience
- Deliver exceptional hospitality and ensure every guest receives prompt, friendly, and accurate service.
- Maintain a calm and professional environment during peak business hours.
- Build customer loyalty through consistent service quality and team engagement.
- Ensure beverage and food products meet Starbucks presentation and quality expectations.
Financial & Administrative Duties
- Manage cash handling procedures, deposits, POS accuracy, and loss prevention.
- Monitor labor costs, sales performance, and operational KPIs.
- Support achievement of sales targets and profitability goals.
- Prepare reports, incident documentation, and operational updates as required.
Skills & Competencies
- Strong leadership and team management abilities.
- Excellent communication and conflict resolution skills.
- High attention to detail and operational discipline.
- Ability to work under pressure while maintaining professionalism.
- Strong problem-solving and decision-making skills.
- Ability to enforce policies and maintain accountability fairly and consistently.
- Solid understanding of food safety, sanitation, and workplace safety standards.
- Proficiency with POS systems, scheduling software, and Microsoft Office tools.
Personal Standards
- Reliable, punctual, and highly organized.
- Professional appearance and attitude.
- Strong work ethic with a hands-on leadership style.
- Customer-focused mindset with high service expectations.
- Ability to lead by example during busy operations.
Preferred Qualifications
- Starbucks Coffee Master certification or equivalent coffee training.
- Previous Starbucks Barista and Supervisor/Managerial experience.
- Food Handler Certification / Safe Food Handling Certification.
- First Aid or workplace safety certification.
- Experience in multi-unit or corporate café operations.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 25–50 lbs, or ask for team help.
- Ability to work flexible shifts including mornings, evenings, weekends, and holidays.
- Ability to perform repetitive tasks in a fast-paced environment.
Performance Expectations
- Maintain strict operational and cleanliness standards.
- Achieve customer satisfaction and service quality goals.
- Demonstrate strong leadership and accountability.
- Minimize operational errors, waste, and policy violations.
- Build a high-performing and respectful team culture.
Ideal Candidate Profile:
- Leads by example, with discipline, consistency, and professionalism.
- Holds staff accountable while supporting team development.
- Maintains composure during high-pressure situations.
- Takes ownership of store performance and customer experience.
- Upholds Starbucks brand values and operational excellence daily.
- Consistent happy character, with a contagiously positive personality full of charisma, leads team effectively with great interpersonal and intrapersonal skills.
Job Types: Full-time, Part-time, Permanent
Pay: $26.00-$30.00 per hour
Benefits:
Application question(s):
- Do you have Starbucks Manager experience, using Starbucks' corporate internal systems and controlling corporate brand requirements? Assistant or Shift Manager experience with some experience also counts.
- Will you be able to work full time out of 100 Edgeley Blvd, in Vaughan?
- In the case you are not chosen for the Manager role, will you be interested in the Shift Manager role, Assistant Manager Role, or Supervisor Role?
Work Location: In person
