Director, Patient Access and Health Information Management
Unity Health Toronto —Toronto, ON
- Full-time
- Computer Science
- Master's degree
- Budgeting
Registration/Booking Clerk Patient Registration
Unity Health Toronto —Toronto, ON
- Customer service
- High school diploma or GED
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Edgewood Health Network Inc —Toronto, ON
- $121,638.40–$140,795.20 a year
- 8 hour shift
- Nursing
- Master's degree
- Nursing
- Paid time off
- Employee assistance program
Quick apply
Veterinarian, Downtown Animal Hospital
VCA Animal Hospitals —Toronto, ON
- $100,000–$150,000 a year
- Full-time
- Doctoral degree
- Wellness program
- Tuition reimbursement
Clinical Manager, Attawapiskat, ON
Weeneebayko Area Health Authority —Ontario
- From $51.98 an hour
- Full-time
- Nursing
- BLS Certification
- Master's degree
- Dental care
- Employee assistance program
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Primary Care Paramedic - Rotational, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $43.95–$46.66 an hour
- Full-time
- Heavy lifting
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- Dental care
- Employee assistance program
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Cardiac Stress Technician
Cardio Study —Greater Toronto Area, ON
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Manager of IPAC & MDRD, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $89,349–$109,512 a year
- Full-time
- Nursing
- Bachelor's
- Leadership
- Dental care
- Employee assistance program
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Patient Experience iCare Exchange Snowflake Engineer
Sanofi EU —Toronto, ON
- $93,900.00–$135,633.33 a year
- English
- Master's degree
- SQL
Primary Care Paramedic - Rotational/Float, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $43.95–$46.66 an hour
- Full-time
- Dental care
- Employee assistance program
Quick apply
Primary Care Paramedic - Rotational, Attawapiskat, ON
Weeneebayko Area Health Authority —Ontario
- $43.95–$46.66 an hour
- Full-time
- Dental care
- Employee assistance program
Quick apply
Primary Care Paramedic - Rotational, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- $43.95–$46.66 an hour
- Full-time
- Dental care
- Employee assistance program
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Speech Language Pathologist (Independent Contractor)
Spectrum Health Care —Toronto, ON
- $85–$100 an hour
- Contract
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Community Pharmacist
Yonge + Eglinton Pharmacy Inc. —Toronto, ON
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5d
Diagnostic Imaging Technologist: Ultrasound, MRI, X-ray, CT & Nuclear Med (200+ Ontario Locations)
Human Integrity HR —Ontario
- $40–$65 an hour
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- In-person
- Communication skills
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Nurse Practitioner - Long Term Elder & Palliative Care, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- From $81.84 an hour
- Full-time
- Nursing
- BLS Certification
- No university degree
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Sanofi EU —Toronto, ON
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- $85,000–$100,000 a year
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- In-person
- Leadership
- Communication skills
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Associate Dentist
East GTA Dental Office —Greater Toronto Area, ON
- $138,356–$275,000 a year
- Part-time
- CPR Certification
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Occupational Therapist (Hamilton and surrounding area)
Myo Health Rehab and Wellness Center —Scarborough, ON
- $85,000–$110,000 a year
- Full-time
- Hybrid work
- Master's degree
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- Flexible schedule
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6d

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Director, Patient Access and Health Information Management

Unity Health Toronto -
Toronto, ON

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Job details

Permanent | Full-time

Qualifications

Computer Science
Process improvement
Information Systems
Master's degree
Budgeting
Business
Leadership

Full job description

The Director, Patient Access & Health Information Management (HIM) is a key leadership role within the Digital and Information Services portfolio, responsible for advancing how patients access care and how health information is managed across the organization. This role plays a critical part in enabling digital transformation by modernizing access, registration, scheduling, and health records services to create a more seamless, equitable, and patient-centred experience.

Reporting to the Executive Director, Digital and Information Services, the Director leads transformational initiatives to modernize access and HIM services. This is an opportunity to lead a critical portfolio at the intersection of patient experience and digital transformation. You will play a key role in reshaping how patients access services and how health information supports safe, high-quality care across the organization.

Key Responsibilities

Strategic Leadership & Transformation

Sets the strategic direction for Patient Access and HIM, aligned with organizational and Digital portfolio priorities.
Leads transformation of patient access and health information services through process redesign, digital tools, and service innovation.
Advances a digitally enabled, patient-centred access model, expanding self-service capabilities such as pre-registration, eCheck-in, and online booking.

Patient Registration & Access Services

Provides leadership for patient registration, scheduling, and access functions at St. Joseph’s and St. Michael’s.
Modernizes access workflows to improve patient flow, reduce wait times, and enhance the overall patient experience.
Ensures accurate and standardized patient registration and scheduling processes.
Optimizes staffing models and service delivery approaches to support high-quality, efficient operations.
Collaborates with clinical teams to align access processes with care delivery needs.

Health Information Management (HIM)

Directs team in health records operations, including record lifecycle management and release of information.
Ensures the integrity, availability, and confidentiality of the health record in compliance with legislative and organizational standards (e.g., PHIPA).
Advances modern HIM practices, including digital record management and data quality improvement.
Establishes and maintains policies and standards for documentation, consent, disclosure, and retention.
Partners with privacy, legal, and clinical leaders to ensure compliant and effective information management practices.

Quality, Performance & Continuous Improvement

Defines and monitors key performance indicators (e.g., data accuracy, turnaround times, patient access metrics).
Leads continuous improvement initiatives using Lean and quality methodologies.
Builds a culture of high performance, accountability, and service excellence.

People & Change Leadership

Leads and develops a high-performing, multidisciplinary team through coaching, mentorship, and succession planning.
Oversees recruitment, performance management, and professional development.
Fosters a culture of inclusion, collaboration, and continuous learning.
Leads complex projects and initiatives within Patient Access and HIM, including digital transformation and Electronic Patient Record (EPR) related work.
Applies structured project management practices to deliver outcomes on time and within budget.
Supports organizational change management and adoption of new processes and technologies.
Builds and maintains relationships with external partners, including provincial organizations and peer hospitals.
Represents the organization on committees, working groups, and governance forums.

Financial & Resource Management

Leads operating and capital budgeting for the portfolio, ensuring effective resource allocation.
Oversees financial performance, vendor relationships, and contract management.

Qualifications

Master’s degree in Information Systems, Health Informatics, Computer Science, or a recognized equivalent; MBA preferred
Certified Health Information Management (CHIM) designation or equivalent professional certification preferred.
5+ years progressive leadership experience in Patient Access, Health Information Management, or a related healthcare environment.
Strong knowledge of patient registration, access services, HIM operations, and data quality practices.
Experience leading large-scale transformation and process improvement initiatives.
Knowledge of healthcare privacy legislation and information governance (e.g., PHIPA).
Demonstrated financial acumen and experience managing operating and capital budgets.
Proven ability to lead large teams and influence across a complex organization.
Excellent communication, stakeholder engagement, and change leadership skills.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

Apply Now

Refine Your Search

patient access jobs in toronto on

Director, Patient Access and Health Information Management

Registration/Booking Clerk Patient Registration

Nurse Practitioner FT

Veterinarian, Downtown Animal Hospital

Clinical Manager, Attawapiskat, ON

Primary Care Paramedic - Rotational, Moosonee, ON

Cardiac Stress Technician

Manager of IPAC & MDRD, Moosonee, ON

Patient Experience iCare Exchange Snowflake Engineer

Primary Care Paramedic - Rotational/Float, Moosonee, ON

Primary Care Paramedic - Rotational, Attawapiskat, ON

Primary Care Paramedic - Rotational, Fort Albany, ON

Speech Language Pathologist (Independent Contractor)

Community Pharmacist

Diagnostic Imaging Technologist: Ultrasound, MRI, X-ray, CT & Nuclear Med (200+ Ontario Locations)

Nurse Practitioner - Long Term Elder & Palliative Care, Moose Factory, ON

B100 APU Head - Bulk Production - Vaccines

Clinical Director / Certified Pedorthist

Associate Dentist

Occupational Therapist (Hamilton and surrounding area)

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