Job Type: Permanent
Work Model: Hybrid
Reference code: 130030
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ON
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
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Have many careers in one Firm.
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Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
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Learn from deep subject matter experts through mentoring and on the job coaching
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Position Overview:
Deloitte Global’s ServiceNow Centre of Excellence (CoE) is seeking a Technical Product Owner who combines deep ServiceNow development expertise with strong business analysis and product ownership capabilities.
This role is not a pure developer position. The ideal candidate will:
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Operate at the intersection of technology, product strategy, and business requirements
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Drive end-to-end ownership of HRSD capabilities
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Translate complex business needs into scalable, high-quality technical solutions
You will act as a bridge between business stakeholders, architecture, and engineering teams, ensuring solutions deliver measurable business value while maintaining platform integrity and standards.
Key Responsibilities
Product Ownership & Business Analysis
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Own the end-to-end product backlog for HRSD features and enhancements
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Work closely with business stakeholders to elicit and refine functional and technical requirements and translate requirements into well-defined user stories and acceptance criteria
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Drive prioritization based on business value, impact, and technical feasibility
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Ensure alignment between business expectations and technical delivery
Technical Solution Design & Oversight
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Design and oversee development of ServiceNow HRSD solutions, ensuring: Scalability, Reusability and alignment with platform best practices
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Provide hands-on guidance for Business rules, script includes, workflows, integrations and Data model design and configuration
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Review and validate technical solutions to ensure quality and architectural alignment
Delivery Governance & Execution
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Partner with engineering teams to drive: Sprint planning, backlog grooming, and release readiness
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Proactively identify: Risks, Dependencies and integration challenges
Stakeholder Management & Value Realization
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Act as the primary liaison between business, architecture, and engineering teams
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Communicate technical concepts in a business-understandable manner
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Ensure delivered features align to Business outcomes,adoption and usability goals
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Track and articulate value realization (e.g., efficiency, automation, experience improvements)
Innovation & Continuous Improvement
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Identify opportunities to leverage AI (Now Assist, VA) and automation and self-service capabilities
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Drive continuous improvements in Product design,delivery efficiency,user experience
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Required Skills:
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4-6 years of ServiceNow experience, including strong HRSD exposure
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Proven expertise in ServiceNow development (scripts, workflows, integrations) and system design and configuration
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Demonstrated experience as technical business analyst / lead developer with functional ownership
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ServiceNow certifications: Certified System Administrator (CSA)
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Strong ability to translate business requirements into technical design
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Experience managing backlog and prioritization
Preferred Skills
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ServiceNow certifications: Certified Implementation Specialist - HRSD or Certified Application Developer.
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Experience with ServiceNow Service Portal, Employee Center and platform widgets.
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Experience with AI/VA/Now Assist capabilities
Role not suitable for:
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Pure developers with no stakeholder exposure
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Pure BA's with no technical depth
The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
