vancouver bc front desk supervisor Jobs – 21 Openings This Week

Guest Services Manager (Full-time) - Coast Tsawaassen Inn
Coast Tsawwassen Inn —Delta, BC
- $52,000–$58,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Flexible schedule
Front Office Manager
Hilton Vancouver Metrotown —Burnaby, BC
- $68,000–$71,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Marketing
- Dental care
- Paid time off
Quick apply
Team Lead, Front Desk
FirstService Residential —Burnaby, BC
- $23–$26 an hour
- Full-time
- Customer service
- English
- Supervising experience
- Dental care
- Tuition reimbursement
Quick apply
front desk hotel manager
Canadian Inn —Surrey, BC
- $41.48 an hour
- Full-time
- English
- Hotel
- Bachelor's
Front Desk Manager
FAIRMONT —Vancouver, BC
- From $77,500 a year
- Weekends as needed
- Hotel
- Front desk
- Leadership
- Disability insurance
- Dental care
Quick apply
Front Desk Manager
Viaggio Hospitality Group —Vancouver, BC
- $48,000–$53,000 a year
- Weekends as needed
- Serving
- Customer service
- English
- Dental care
Quick apply
7d
Receptionist/Office Services Lead
BGO —Vancouver, BC
- $60,000–$70,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Assistant Front Office Manager – Overnight Relief
FAIRMONT —Vancouver, BC
- From $76,000 a year
- Full-time
- Hotel
- Guest services
- Leadership
- Disability insurance
- Dental care
Quick apply
12d
Front Office Supervisor
Strive Health and Performance —Burnaby, BC
- $22–$26 an hour
- Full-time
- Customer service
- Medical office experience
- Administrative experience
- Store discount
- Paid time off
Quick apply
8d
Guest Service Supervisor
Harbour Cruises —Vancouver, BC
- $25 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
Quick apply
9d
Supervisor, Guest Services
Grouse Mountain Resort —North Vancouver, BC
- $45,656.00–$53,393.60 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Employee assistance program
Quick apply
6d
Guest Services Specialist and Relief Duty Manager
Rosellen Suites at Stanley Park —Vancouver, BC
- $18.25–$20.00 an hour
- Part-time
- Sales
- Customer service
- Hotel
Quick apply
1d
Optometry Clinic Receptionist/ Office Manager
Dr. Jennifer Yu Optometry Centre —Richmond, BC
- From $18.25 an hour
- Part-time
- Customer service
- English
- Administrative experience
Quick apply
16h
Assistant Front Office Manager
Pan Pacific Vancouver —Vancouver, BC
- $32 an hour
- Part-time
- English
- Hotel
- Supervising experience
Quick apply
Concierge Service Case Manager
HUB International —Vancouver, BC
- $65,000–$70,000 a year
- Full-time
- Hybrid work
- Customer service
- High school diploma or GED
- Analysis skills
- Disability insurance
- Tuition reimbursement

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Guest Services Manager (Full-time) - Coast Tsawaassen Inn

Coast Tsawwassen Inn -
Delta, BC

Apply Now

Job details

Full-time
$52,000–$58,000 a year

Qualifications

Hospitality
Operating systems
Customer service
High school diploma or GED
Hospitality Management
Communication skills
Hotel experience

Full job description

Owned and operated by Century Group, Coast Tsawwassen Inn is a premium, all-suite hotel, offering 90 comfortable and spacious guest rooms, banquet and event spaces, and fitness room. , Recently modernized, Coast Tsawwassen Inn is designed to enhance guest stays, upgrade the quality of business meetings, and authentically connect with the Tsawwassen community — truly reflecting our commitment to ‘Refreshingly Local’.

Consistently rated #1 in guest satisfaction and rated one of the finest hotels available within Coast Hotels.

Role Summary
Reporting to the Rooms Division Manager, the Guest Service Manager will provide hands-on leadership, superior customer service, and is responsible for the day to day function of the Front Desk and our Guest Service Agents. This position will also act as Duty Manager in the absence of senior management.

Key Accountabilities

Maintain complete knowledge of, and comply with, all Company and department policies, service procedures and standards.
Ensure that current information on rates, packages and promotions is available at the Front Desk and that staff are knowledgeable on such information.
Monitor reservations and room inventory. Proactively reach out to guests to resolve any potential issues.
Perform all Front Desk duties as needed.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
The ability to develop relationships with new guests, return guests, group contacts etc. to provide maximum personalized guest service.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
Handle all guest concerns, issues, inquiries and complaints as needed.
Conduct a pre-shift meeting with staff and review all information pertinent to the day’s business.
Coordinate breaks and work duties for staff.
Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
In absence of senior management this position acts as duty manager resolving or notifying the applicable party of any issues or concerns within the hotel as a whole.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
Responsible for creating the front desk schedule and ensuring adequate coverage of the front desk.
In case of staff shortage is responsible for covering front desk shifts
Connects and engages with Ambassadors in their work, ensuring that Ambassadors feel recognized and valued. Creating a work environment based on Coast’s Values. Responsible for building a team with the right people in the right roles and managing performance.
Maintains health and safety standards and complies with all regulations
Responsible for the security and safety of the property, the Ambassadors, and guests when completing tasks. Liaises with Senior Management and or security representatives (if applicable) to stay informed of issues ongoing throughout hotel
Perform all other duties as required.

Education and Experience

A minimum of 3 years of experience in the hotel industry, preferably at the Front Desk, in a busy hotel environment
Grade 12 education. Hospitality diploma preferred

Skills and Abilities

Exceptional communication skills (written, oral and listening), interpersonal, and customer service skills
Knowledge of hotel reservation operating systems
Experience with Google Workspace
Able to multitask and demonstrate initiative
Professional appearance and attitude

Coast Hotels offers a variety of benefits, including competitive wages & benefits, wellness spending account, flexible work schedules, hotel discounts, staff meals, training & development, career advancement opportunities & more!

CTI1

Apply Now

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front desk supervisor jobs in vancouver bc

Guest Services Manager (Full-time) - Coast Tsawaassen Inn

Front Office Manager

Team Lead, Front Desk

front desk hotel manager

Front Desk Manager

Front Desk Manager

Receptionist/Office Services Lead

Assistant Front Office Manager – Overnight Relief

Front Office Supervisor

Guest Service Supervisor

Supervisor, Guest Services

Guest Services Specialist and Relief Duty Manager

Optometry Clinic Receptionist/ Office Manager

Assistant Front Office Manager

Concierge Service Case Manager

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