Le spécialiste de l'assistance à la clientèle joue un rôle essentiel dans notre Compagnie. Les membres de cette équipe s'efforcent de satisfaire et de dépasser les attentes en appuyant nos clients pour les aider à faire profiter leur entreprise. Cela exige une interaction et une collaboration avec nos clients au téléphone et avec des outils numériques. Donner une réponse rapide, résoudre les problèmes, placer des commandes et offrir des substitutions de produits pour faire des ventes incitatives et croisées afin d'aider nos clients à obtenir un avantage. Ce rôle est un lien direct vers la création d'une expérience exceptionnelle pour les inciter à revenir!
Responsabilités :
- Une réponse rapide est un engagement auprès de nos clients par courriel, téléphone et outils numériques
- Traitement des commandes avec exactitude, résolution des commandes, ventes croisées et offres de substitutions
- Donner des prix aux clients
- Appeler nos clients proactivement pour leur offrir des promotions
- Appuyer et former nos clients sur notre outil de commande en ligne de commerce électronique
- Facturation, classement, crédits, soutien des ventes
- Apprendre les produits et les promotions
- Doit être en mesure de travailler avec un minimum de supervision, tout en étant efficace et en travaillant dans un environnement d'équipe..
Exigences :
- Efficace pour traiter les situations référées de service
- Excellentes aptitudes de communication verbale et écrite en anglais.
- Capable de travailler dans un environnement à haute énergie avec des délais serrés
- Solides aptitudes pour la résolution de problèmes, l'administration et l'organisation exigées
- Rapide à apprendre, avec une excellente attitude au travail
- Capacité de traiter un haut volume d'appels
- Solides aptitudes pour l'informatique, y compris les produits Windows et les outils numériques
- Solides aptitudes pour la saisie de données
___________
Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today but can be confident that new opportunities will be there for advancement in your future.
We seek to recruit and retain the right people who are passionate about our business, and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
As a Customer Service Representative, you will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.
Standard office hours are Monday through Friday; 40 hours per week. Flexibility in scheduling may be required to meet business needs.
Responsibilities:
- Provide our clients with high level customer service meeting/exceeding their needs.
- Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
- Support customers on our online ordering eComm system.
- Full cycle sales order processing: sales order, credit approval, invoicing and filing.
- Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
- Respond in an efficient and timely manner to inquiries and requests relating to our various products.
- Provide customers with simple quotes.
- Maintain current knowledge of all promotions.
- Related duties involving customer service contact, via telephone, email, fax or regular mail.
- Must be able to work with minimal supervision, while being proficient and working in a team environment.
Requirements
- Minimum 1-2 years previous customer service experience.
- Proficient in dealing with escalated customer service situations.
- Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
- Solid crisis management, problem solving, administrative and organizational skills required.
- Consultative selling skills.
- Fast learner with initiative and a great work attitude.
- Ability to handle high volume calls, and a fast-paced environment.
- Strong Computer Skills, including Microsoft Office and Windows based software.
Bunzl Canada Inc. (bunzlcanada.ca (https://bunzlcanada.ca/)) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl (http://bunzl.com/) plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!
Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Preferred
-
Dedicated: Devoted to a task or purpose with loyalty or integrity
-
Team Player: Works well as a member of a group
