white rock bc it help desk Jobs – 21 Openings This Week

IT Support Specialist (Tier 2)
18 Wheels Logistics Ltd —Burnaby, BC
- $55,000–$60,000 a year
- Temporary
- Azure
- Windows
- Microsoft Office
- Dental care
- Paid time off
Quick apply
2d
Helpdesk Support Analyst- 12 Month Contract
Compugen Inc —Surrey, BC
- $21–$28 an hour
- Weekends as needed
- Hybrid work
- Customer service
- Communication skills
Helpdesk Specialist
Fraser Valley Real Estate Board —Surrey, BC
- $60,000–$65,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Engineering
- Paid time off
Quick apply
2d
IT Support Analyst - ERP & General Support
Nature's Fare Markets —Surrey, BC
- $28–$34 an hour
- Full-time
- Travel
- Communication skills
- Store discount
Quick apply
project coordinator - information technology (it)
XEN AI INC —Surrey, BC
- $20 an hour
- Full-time
- English
- High school diploma or GED
- No university degree
11d
Network Support Technician
Kobelt Development —Surrey, BC
- Computer Science
- Customer service
- Organizational skills
IT Support Technician - Canada Summer Jobs
Lookout Housing and Health Society —New Westminster, BC
- $19.85 an hour
- Temporary
- First Aid Certification
- Organizational skills
- IT
3d
Desktop Support Analyst
Houle Electric Limited —Burnaby, BC
- $50,000–$65,000 a year
- Full-time
- Hybrid work
- Computer Science
- SharePoint
- Communication skills
Quick apply
9d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Langley, BC
- Customer service
- Windows
- Communication skills
6d
IT Infrastructure Technician
F12.net —Surrey, BC
- Full-time
- Travel
- Computer networking
- Disability insurance
- Dental care
Quick apply
Field Support Technician
Scout Technology Guides Inc. —Langley, BC
- Communication skills
- Time management
- Tuition reimbursement
5d
Customer Service Representative
Coronation Recognition —Richmond, BC
- $20–$22 an hour
- Full-time
- CRM software
- Customer service
- English
- Dental care
- Paid time off
Quick apply
Service Desk Analyst 2
Beem Credit Union —Burnaby, BC
- $69,500–$81,800 a year
- Hybrid work
- Azure
- Computer Science
- Customer service
- Disability insurance
- Dental care
Manager, Helpdesk Support
Houle Electric Limited —Burnaby, BC
- $80,000–$100,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
Quick apply
13558 - Receptionist
S.U.C.C.E.S.S. —Richmond, BC
- $24 an hour
- Full-time
- Research
- Microsoft Office
- Administrative experience
- Dental care
Quick apply
5d
Intermediate Controls Engineer/Technologist
Altec Integrated Solutions Ltd. —Coquitlam, BC
- $75,000–$90,000 a year
- Full-time
- AutoCAD
- Schematics
- Engineering
Quick apply
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
12d

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Helpdesk Support Analyst- 12 Month Contract
Compugen Inc —Surrey, BC
Assist customers with clear communication and step-by-step solutions. Develop, implement, and/or participate in the preparation of knowledge base articles and/…
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Use of tools for hardware installation and repair. The IT Support Specialist serves as the first point of contact for all IT-related support requests, providing…
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Bilingual Technical Support Specialist (French/English)
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11d

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IT Support Specialist (Tier 2)

18 Wheels Logistics Ltd -
Burnaby, BC

Quick apply

Job details

Temporary | Full-time | Fixed term contract
$55,000–$60,000 a year
2 days ago

Qualifications

Microsoft Windows Server
Jira
Desktop support
Azure
Windows
Technical support
Microsoft Office
Administrative experience
DHCP
Bachelor's
Network management
CompTIA Network+
IT support
DNS
SharePoint
CompTIA Security+
Communication skills
Active Directory
CompTIA A+
Intune
Help desk
VPN

Full job description

18 Wheels Logistics is one of the most respected names in the supply chain industry. We are a one-stop solution for Warehousing, Co-packing and Transportation. What makes our business so unique, is the different lines of businesses we operate in, making us an attractive choice for customers.

We are growing our commercial strength, but the driving force behind our success continues to be a team of highly engaged, dedicated, and driven team members, and we are grateful for them!

We are looking for a motivated, reliable, and experienced IT Support Specialist (Tier 2) to join our team! This role will bridge the gap between day-to-day user support and foundational infrastructure management. The IT Support Specialist will handle everything from modern user lifecycle management and hardware upgrades to maintaining our network, physical security systems, and baseline endpoint security protocols.

The ideal candidate has a strong technical troubleshooting foundation, great documentation habits, and a desire to maintain a secure, efficient corporate environment.

Accountabilities & Responsibilities Include (but are not limited to):

Manage the end-to-end onboarding and offboarding processes, including provisioning accounts, setting up hardware, and configuring application access
Utilize Microsoft Admin Tools (Entra ID/Active Directory, M365 Admin Center) to manage users, groups, licenses, and email configurations
Monitor and configure network settings, access points, and switches using the Ubiquiti UniFi Admin Center
Assist with basic infrastructure troubleshooting (DHCP, DNS, VLANs)
Monitor endpoint security alerts using EDR/XDR platforms
Act as the first line of defense by identifying, isolating, and reporting potential malware or security anomalies on user devices
Maintain, troubleshoot, and manage physical surveillance systems (Hikvision, SCW) and facility access control (fob controllers)
Diagnose and repair physical hardware issues, including replacing HDDs, SSDs, and RAM in laptops, desktops, and small servers
Maintain accurate IT asset inventories (hardware assets, software seats) and document standard operating procedures (SOPs) for the internal knowledge base
Assist in the evolution of our software through bug reports and feature requests

Skills & Qualifications:

2–4 years of experience in a Helpdesk, Desktop Support, or Tier 2 Technical Support role.
Intermediate proficiency with Microsoft 365 Admin Center, Exchange, and Active Directory / Entra ID
Hands-on experience navigating and managing local networks through the UniFi Controller or similar network management platforms
Basic understanding of EDR/XDR concepts (e.g., Microsoft Defender for Endpoint, CrowdStrike, SentinelOne) and modern endpoint security best practices
Familiarity with configuring and troubleshooting IP cameras (Hikvision, SCW) and configuring keycard/fob access systems
Confident in opening up devices to swap components (RAM, storage upgrades) and running hardware diagnostics
Strong problem-solving abilities, excellent user communication skills, and a methodical approach to documenting technical processes
CompTIA A+, Network+, or Security+ certifications are an asset
Experience utilizing MDM (Mobile Device Management) platforms like Microsoft Intune is an asset
Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, Freshservice) is an asset

18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal opportunity employer that values its diversity and inclusion and invites qualified applicants to join our winning team.

Job Types: Full-time, Fixed term contract

Pay: $55,000.00-$60,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Application question(s):

Required Question: What are your wage expectations?
Required Question: Do you have access to your own vehicle to travel to other office/warehouse locations?
Required Question: Are you able to work 40 hours per week? What is your work availability (Days & Hours)?
Do you have Microsoft Server Admin certifications, what level and what year?
Have you managed to create a new site in Sharepoint and assign users to it?
What is your Azure Active Directory Experience?
Are you able to physically carry computer equipment and install PCs?
Are you comfortable using scissorlifts to reach equipment at least 20-30 feet high?
Do you have experience administering to VPN components?

Experience:

Azure AD, O365 & Intune: 3 years (required)
Tier 2 Technical Support: 2 years (required)
Helpdesk & Desktop Support: 2 years (required)

Licence/Certification:

BC Driver's Licence (required)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

Refine Your Search

it help desk jobs in white rock bc

IT Support Specialist (Tier 2)

Helpdesk Support Analyst- 12 Month Contract

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IT Infrastructure Technician

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Service Desk Analyst 2

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13558 - Receptionist

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Customer Service Representative - Automotive

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