Customer care representative (6 month contract) Jobs

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Hybrid Sales & Finance Consultant

Tony Graham Kanata Toyota -
Kanata, ON

Quick apply

Job details

Permanent | Full-time
$75,000–$150,000 a year

Qualifications

Bilingual
Sales
Customer service
English
Driving
Computer skills
OMVIC
Communication skills
Dealership experience
Driving Licence

Full job description

Tony Graham Automotive Group

Job Title

Hybrid Sales & Finance Consultant

Report to

Sales Manager(S)

Location

600-2500 Palladium Drive, Ottawa, ON K2V 1E2– On-Site

Employment Status

Full-time permanent

Closing Date

Until filled

Who We Are?

The Tony Graham Automotive Group (TGAG) is a reputable and established business, with over 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.

Job Summary

The Hybrid Sales & Finance Consultant is responsible to provide exceptional customer service in keeping with our vision, and to produce sales revenue for the dealership by selling new and used vehicles as well as financial and insurance programs. The Hybrid Sales & Finance Consultant provides advice, sells/leases new and previously owned vehicles based on standards of gross profit, volume and the satisfaction of dealership clientele.

The Hybrid Sales & Finance Consultant conducts all transactions in accordance with all applicable legislation and internal policies/guidelines. The Hybrid Sales & Finance Consultant offers finance and insurance options to clients through established relationships with lenders/providers. Explains offerings and recommends products to meet the needs of the client. Negotiates contract terms and rates to meet the goals of the company. Ensures applications and paperwork are completed correctly and in a timely manner.

What we offer

You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:

Participation in TGAG group benefit plan after three months and participation in the
RRSP/DPSP after one year
Reimbursement of recertification and designation costs
Professional development opportunities
Staff discounts on new and used car sales and parts and service rates
Paid birthday leave
Employees can purchase parts on behalf of their family members and obtain the employee discount

Reasons why you’ll enjoy working with Tony Graham Automotive Group

Career Development: Internal hiring is a big part of our recruitment process. We encourage our employees to strive for more challenging roles in the workplace
The safety of our employees is our top priority. We ensure that we stay compliant with the Ontario Occupational Health & Safety Act and Regulations
Paid Training/Professional development opportunities
Paid birthday leave – We offer our employees to have the opportunity to take their birthday off paid
Welcoming work culture & great workplace environment

What you offer

Job Duties:

General Areas of Responsibility:

Hybrid Sales & Finance Consultant, in the performance of their duties, are responsible for the following:

Prospecting Customers
Customer Follow-up
Selling Vehicles and other Tony Graham Toyota products
Customer Retention/Satisfaction/Database Marketing
Maintain TPE score (Toyota Purchase Experience) above zone average
Sales and Gross Profit
Accuracy of information, database management
Submission of a complete deal to financial institution for funding
General Knowledge of the systems, procedures and functions of sales department
Training – Kaizen

Job Responsibilities:

Ensure the accurate completion of all files, forms and documents are in compliance with governmental regulations (i.e, Service Ontario, OMVIC), Toyota Canada, or the Tony Graham Automotive Group.
Ensure that all customer information, files, documents, forms, and transaction information are protected, stored and disposed of as per applicable privacy legislation and in accordance with the policy of the company;
Attend and participate in any and all training, workshop, conferences as requested/assigned and/or as required by the manufacturer and/or the dealership;
Actively participate in annual performance reviews.
Ensure compliance with all policies and procedures of the Tony Graham Automotive Group.
Ensure compliance with all applicable legislation (i.e., Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, Highway Traffic Act, etc.)
Any other responsibilities are required and/or as assigned

The successful candidate will have the following:

Education and Qualification

Valid Driver’s Licence and acceptable Driver’s Abstract
Clean driving record, and reporting to management any circumstances regarding the status of this license
Valid OMVIC Sales License preferred

Experience

1-3 years’ minimum experience as a successful Vehicle Sales Representative or equivalent

Language

Fluent in English, oral and written
Bilingualism, an asset

Skills & Abilities

Mature personality and sound judgement skills
Excellent computer skills with demonstrated knowledge of vehicle sales software an asset
Detail oriented
Excellent verbal and written communication skills
Driven to ensure continuous quality improvement
Excellent customer service skills
Strong team player with the ability to work independently

Core Competencies:

1. Organizational Awareness and Understanding:

Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the organization.

2. Foundational Sales Knowledge:

A clear insight of how sales work and an understanding of the sales process used by the company to convert customers.

3. Product Knowledge:

An understanding of the company’s products and services. The ability to handle prospect questions relating to company inventory.

4. Willingness to learn:

Willing to learn the ins and outs of the industry, receive feedback, and work on any improvements needed.

5. Time Management:

Spending time wisely, prioritizing tasks needed to be completed and multi-tasking.

6. Leadership:

Motivates and inspires self and others to take action to achieve desired outcomes.
7. Initiative, Enthusiasm, and Innovation:
Ability to manage and lead to achieve and exceed identified goals.

8. Communication and Interpersonal Skills:
Ability to speak, write, listen, and secure information in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization.

9. Relationship Building and Collaboration:
Builds positive interactions both internally and externally to achieve work related goals.

10. Quality Focus:
Ensures that success criteria for self, staff and programs are set, reviewed, and surpassed regularly to provide excellent service delivery.

Schedule:

Monday – Friday: Day Shift & Night Shift

(One weekday off)

Saturdays: 9 – 4 pm

Pay Structure:

$75,000 - $150,000 Annually

Based on current range of team members. Earning potential is not capped.

Paid Salary for the first 4 months of training period.

How to apply?

Applications must be submitted to the Tony Graham Automotive Group, and all cover letters should be addressed to Azeem Khan, Recruitment Specialist (*[email protected]) Thank you for your interest. Only those selected for an interview will be contacted.* TGAGA is committed to being an Equal Opportunity Employer. Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.

Job Types: Full-time, Permanent

Pay: $75,000.00-$150,000.00 per year

Benefits:

Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Mileage reimbursement
On-site parking
RRSP match
Store discount
Vision care
Wellness program

Experience:

Vehicle Sales: 2 years (required)

Licence/Certification:

OMVIC (required)
Driving Licence (preferred)

Work Location: In person

Quick apply

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